August 2022

“All very good.  No improvement possible”.

“The sales person was great through our purchase.  He was knowledgeable and was prompt at answering any questions we had.  He made the purchase and collection easy even when we collected in his absence”.

“All work completed very efficiently”.

“Everything went smoothly and efficiently, very good”.

“The whole experience was positive”.

“Service personnel very welcoming and efficient, car information readily to hand.  Information given was very clear”.

“They are always helpful and staff are really friendly and professional”.

“I went in the showroom unsure what I wanted then we were well looked after by the new car consultant and came out with the car I wanted”.

“Friendly and professional”.

“The whole process was managed well by the sales person at Haynes.  Although a long delay waiting for the car it was worth the wait, I’m very pleased”.

“The customer service by the Service Advisor and the rest of the team was exceptional”.

“I believe nothing can be improved.  The Sales Executive was great with the interview and salesmanship, he is very good and friendly with his job”.

“Superb service from the Sales Executive, from a casual visit to sale and showing us over the car she could not have done more”.

July 2022

“Very happy from start to finish, great communication”.

“Dropped off as planned and job completed fairly quickly”.

“The Sales Executive was extremely helpful and personable in understanding our requirements”.

“Don’t change anything.  Staff and service is always excellent”.

“I like it because the video shows everything that is happening on the service”.

“Ford Assist worked like a dream.  We have broken down on a dangerous section of the M25.  The AA removed us within an hour of our call for assistance.  We phoned Haynes Maidstone the following morning, they booked our car in immediately and were able to complete the repair within 24 hours.  We were treated with great courtesy and consideration both by Ford Assist and by Haynes.  The quality of service we received was outstanding”.

“Clear communication all the way through the process.  Every detail of the purchase was made clear.  The team were always helpful whether it was face to face or on the phone.  Overall, a great experience and very happy with my new car”.

“Easy to book my MOT and service.  Dropped my car off and you rang me later in the day to tell me it was ready to collect.  Person I spoke to at Haynes was friendly and helpful”.

“Not much to say.  I dropped it off and picked it up when called.  All was explained on collection”.

“All good”.

“Work undertaken in good time; explanation of work given”.

“As usual good professional service.  Very quick, exactly what was promised”.

“Your staff were very professional and helpful”.

“Sales staff were extremely attentive with an excellent handover”.

“Constantly in contact with me regarding the update of the car, great aftercare regarding the car.  Our Sales Executive was great”.

June 2022

“The whole experience was very good from the initial booking, checking in, health check notifications, valet to collection”.

“Friendly, helpful, courteous.  Overall good customer service”.

“Easy to book.  Very helpful and professional staff.  Good waiting area with free drinks.  Overall excellent”.

“Staff are very friendly and helpful”.

“I do not need to visit Haynes of Maidstone very often but on the occasions that I do visit, the response and support that I receive is excellent”.

“From the initial call booking the service and MOT, to checking in on the morning and collecting the car, everyone was friendly and helpful”.

“Nothing needs improving, excellent service”.

“Reception staff helpful and friendly”.

“Easy to book, staff friendly and knowledgeable”.

“Prompt booking, work done on time and call received when completed to arrange car collection”.

“Booked the service easily and service completed and was able to collect car at the time that I requested”.

“Very efficient service and well looked after!  Kept informed about the car and great courtesy car too”!

“Easy to book in and service carried out as agreed”.

“All done on time”.

“Very courteous when taking the car in for MOT and servicing.  Excellent service”.

“Good customer service.  Answered all questions and queries.  Kept us updated with the delivery of the car”.

“Sales person was excellent, so friendly and helpful”.

“Everything was spot on as always, from the initial booking to collecting my car after the work was complete”.

“The issue I was experiencing with my vehicle was quickly identified.  I was advised replacement parts would be ordered and when available I would be contacted”.

“Professional service, takes care of my car and feel confident that my car is being serviced correctly”.

May 2022

“All was excellent.  The salesman was extremely good”.

“Your Sales Executive made it a pleasant and easy experience”.

“Easy to book and helpful members of staff”.

“Excellent service as always”.

“Very happy with the service provided, good communication as usual”.

“Everything went to plan and the minor niggles were sorted”.

“The Ford recall was completed exactly on time – splendid!”

“Helpful and nothing seemed too much trouble for our Sales Executive”.  We even did a video of all the points of interest on my car and sent it to me.  I would highly recommend him to any one for a mobility car”.

“Excellent service by all concerned”.

“Ease of booking.  Ease of getting car into garage and collecting it.  Pleasant staff”.

“It was as good as usual”.

“Everything was satisfactory.  Professional customer service”.

“Haynes are on the ball, and I highly recommend them”.

“Our Sales Executive was extremely helpful throughout and explained the process step by step.  We will be buying a second new car very soon”.  

“Everything completed and within the specified time”.

“Service while you wait is really helpful as I have to travel some distance to Haynes”.

“Haynes contacted me to advise me I was entitled to a complimentary check.  Booking was easy and convenient.  The check was comprehensive and speedy and I was advised of software updates that had been installed.  I couldn’t expect more”.

“Service was conducted on time and the new video they produce showing the health check was very informative”.

“All good, the sales advisor was very helpful and kept us informed at regular intervals”.

“Nothing to improve on.  Sales person was perfect.  Excellent communication and honest approach.  Very happy with our purchase”.

“Very efficient personnel.  Helpful and polite”.

“From booking to collection all went well”.

“Efficient, friendly and helpful”.

“Always easy to book, good information from phone calls around work needed”.

“Friendly and helpful staff on Service Reception who explain work completed”.

April 2022

“Very excellent service and the car was ready on time and had been cleaned.  Very happy”.

“Easy to book and very friendly”.

“Excellent service and highly efficient”.

“Smooth, easy and professional”.

“Great Service as always”.

“We had a fault come up with the parking brake and my wife drove straight to Haynes.  It wasn’t booked in but they said they would try and get it seen to that day, which they did.  It needed a part which was delivered and fitted the following day.  Really good service”.

“Everything was done promptly”.

“Absolutely brilliant.  The team were very helpful with everything plus kept me informed”.

“The staff were very polite and professional and as always supply all the information that I need.  Nothing to improve”.

“Pleasant reception and timing was as stated so I could plan the wait”.

“I was able to drop my car off the day before the booked service/MOT as this was more convenient to me, then collect at the end of the following day.  The staff were very professional and helpful”.

“The very efficient, personable and businesslike manner of your sales rep”.

“Good communication and updates throughout build and delivery.  Great handover and loved the video.  Very smooth from start to finish.  Happy with everything”.

“Great communication throughout the sale and receiving the vehicle”.

“Very very helpful, excellent knowledge, dealership couldn’t do more to help”.

“Very happy with the service provided by our Sales Executive under the somewhat difficult Covid conditions”.

“Fantastic service.  Although there were a few delays our Sales Executive kept us updated all the way and nothing was too much trouble.  Great team, and a friendly bunch of people.  Would highly recommend”.

“We have dealt with the Sales Executive over many years, as always provided excellent service.  Efficient, friendly, knowledgeable”.

March 2022

“Very speedy service and good communication”.

“Polite and friendly at service desk”.

“Friendly and very helpful staff”.

“Staff were helpful & kept me updated on progress.  They dealt with an admin glitch that had occurred promptly”.

“Easy book in and check out.  Car ready on time and washed too”.

Always a pleasure to have our vehicles serviced by Haynes.  A fair price and done on time”.

“Car serviced and returned at lunchtime as I requested a morning appointment.  The mechanic video was interesting and I could see underneath the car myself.  Vehicle wash was also appreciated”.

“We knew the car would take a while to be made due to shortages of semi-conductors but we were kept updated regularly on the time line of delivery”.

“I got to see the same two members of the Sales Team at Haynes because they are always so so helpful and always give me sound advice on a new purchase.  I always feel totally confident in them and their judgement.  They make me feel like I am important and I matter and they always listen to my needs in a car.  They are really friendly and I feel no pressure in my purchase.  They also keep me constantly updated on delivery schedules”.

“Having purchased 6 previous cars through Haynes the sales process is faultless and a credit to the company.  They think of everything to make it so straightforward, I would not go anywhere else for a new car”.

“Your Sales Executive went above and beyond to help in every way.  I will be a returning customer to Ford because of her service”.

“Nothing needs improvement on my part.  The car was collected and returned within promised time frame and what jobs needed to be done were shown on the explanation sheet”.

“Good customer service, ready before expected”.

“They arrived when they said they would to collect car for its MOT and brought it back when they said they would.  Driver was really pleasant and they washed it too”.

“Excellent service received by all staff.  Will not go anywhere else”.

“I was kept informed of the progress throughout the Service and MOT and was very pleased with the whole procedure”.

“All booked in as agreed with no delays and ready on time for collection”.

“Our Sales Executive was very welcoming and kept us informed of the process all the way through.  Didn’t feel pressured at any stage and glad we came to Haynes”.

“Car collected on time, paid for on completion over phone, car returned to my address, drivers very helpful”.

“Work carried out promptly and everything that was done explained clearly”.

“The whole experience of booking the service was extremely easy and I particularly like the fact that Ford provide a service of collecting my car and returning it after the service is completed.  On the day of my service, I found myself in a situation where I needed my car to be returned to me as quickly as possible and Haynes were able to do this for me”.

“Kept me informed when to renew, very quick to get back to me with information when any enquiries were made very good experience”.

“The Sales Executive was fantastic.  Extremely helpful and considerate.  Having bought cars from Haynes in the past he has been the best person I’ve dealt with”.

“Very helpful staff, courtesy provided.  Brilliant service”.

“All very polite.  So convenient having the car collected”.

February 2022

“It was so easy to replace my present car and with our Sales Executive you know you are getting straight talking and no rubbish, unlike staff in other dealerships.  When our cars are due to be replaced it is Haynes we will deal with”.

“Very smooth handover and collection of new vehicle.  We know the sales person well due to being a returning customer of about 15 years, which helps”.

“Like the video link, very reassuring.  Provided courtesy car”.

“Took the car in for service and MOT.  Unfortunately, had to go to London and stay overnight.  Mentioned the problem to the staff.  They said it was ok to pick up next day.  Returned the following day.  All taken care of.  No extras.  Car washed and cleaned and brought out ready to drive away.  Excellent service.  There is nothing to be improved.  Thank you, Haynes Maidstone”.

“Very quick and efficient kept me informed when needed”.

“Staff in the Sales Dept excelled in their service”.

“Our Sales Executive made the experience easy”.

“The sales person was knowledgeable and helpful”.

“Polite staff and a phone call to inform me of an extra needed to the service which was agreed on and completed quickly”.

“The staff were very helpful and gave me the time when the car would be ready.  They were very professional”.

“Easy to book in with good availability at short notice.  Vehicle was checked over as discussed with the advisor and a health check was presented at the end.  I liked the brake measurements as I’m a technical person so know what’s left regarding pad thickness etc”.

“I was booked in really quickly.  I was called quite early to let me know about repairs needed and cost”.

“Everything went well and nothing at all could be improved as the customer service given at Haynes Maidstone is always excellent.  I have been a customer for many years now and never had a problem.  All staff are so helpful”.

“Reception excellent, collection excellent”.

“Excellent friendly service from the sales team”

“Collection by lady was very efficient.  She was very polite and helpful on return”.

“All went really well and everything was explained to us”.

“Fine experience all round”.

January 2022

“I was very pleased with the whole service.  Having feedback from the vehicle check was helpful in alerting me to two future tasks at future services.  My wife and I were very grateful for the car being valeted inside and out.  I was kept updated on the progress of the service and it was ready promptly at the collection time”.

“I was kept informed at all times on the progress and completion of the work”.

“Kept to time and could not be improved during the COVID period”.

“Everything went to plan”.

“Excellent service.  No problems.  Very efficient service when I took the vehicle in and picked it up later the same day”.

“My car was booked in for the yearly MOT but also to check a problem with the heating system and blower.  Staff were polite, helpful and informative, thank you”.

“They are so reliable and very efficient and friendly”.

“Very helpful staff and efficient service”.

“Excellent customer service”.

“The service was carried out very efficiently and on time”.

“They have always been good”.

“Had new tyres fitted and MOT all done really quickly and efficiently”.

“Everything was very efficient and appears to have been completed well”.

“The service was so easy to book and everyone was so helpful.  I love the email with the update during the day with the information and the video.  My car was spotless when I collected also.”

“Excellent service all round”.

“From booking an appointment to checking in and checking out the car, all was smooth and trouble free”.

“Booked in at requested time and car ready for collection at arranged time”.

November 2021

“Answered questions I had.  They were informative and kept me up to date”.

“Very good”.

“Service team was helpful, wasn’t aware that I was due to receive another year’s roadside assistance so that was explained well and very reassuring”.

“All the team at Haynes that we dealt with were friendly and helpful.  Our Sales Executive was knowledgeable about the cars he was selling and always makes our buying a straightforward experience”.

“Friendly, helpful approach from staff.  Explained things to me.  Very understanding”.

“Always helpful.  Booked Puma in quicker than I thought and was completed before time”.

“Helpful and informative”.

“Our Sales Executive was always professional, courteous, friendly and knowledgeable.  A pleasure to deal with”.

“Very pleased with the service and MOT carried out on the same day.  Also impressed with the video showing what was carried out during the MOT.  The collection and delivery service of the vehicle was very much appreciated”.

“It was all good”.

“Extremely helpful and co-operative with the times I could let them have the vehicle”.

“Very helpful friendly staff, good environment.  Car was repaired and they contacted me when it was ready for collection”.

“The service was done efficiently and quickly, and we were contacted as soon as it was ready to pick up”.

“Very helpful and efficient service both on the phone and in Service Centre, thank you”.

“Haynes are always the best.  Very good customer service and they look after the car.  They are fair and trustworthy”.

“Did what they promised”.

“Salesman was helpful and friendly without being pushy.  Unfortunately, there was a slight problem found in the computer system in the pre-customer check, so I actually received the car a few days late, but I was well catered for with the inconvenience”.

“Salesman was very helpful, informative and professional”.

“The whole experience was excellent”.

“Excellent feedback and efficient, courteous service”.

“Overall a positive experience”.

“Ease of service.  No real delays in the process.  Good communication keeping me updated on progress”.

“The service easily booked by phone and from when I booked the car in everything was explained in full.  I handed them my keys with confidence that a good job would be done which coincided with a video of my car being worked on”.

“Very helpful throughout the process”.

“Haynes of Maidstone are always very friendly, knowledgeable and they take time to explain anything you may need to go over again”.

“Sales Executive was very helpful and excellent service”.

“Good sales experience from start to finish, everything explained by salesman and good knowledge about car on pick up”.

“Good service and pricing, even down to washing the car.  Will carry on using”.

“Very efficient service received, from dropping off to advisory notices and collection”.

“All good thank you”.

“Easy drop off and no issues on collection.  Staff friendly enough”.

“Excellent customer service as always every time I book in for service”.

“Easy contact, good customer service”.