Feedback – October 2019

October 2019

“Efficient and helpful”.

“I was welcomed and offered a cup of tea while I was having a look around.  I didn’t feel hassled in any way.  When I sat down with the Sales Executive and went through the types of cars that I was interested in I found she was very patient and answered all my exhaustive questions.  I didn’t at any time feel pressured to buy.  When I wanted to pick up the car, they went full out to make sure I could collect it when it suited me”.  

“It was excellent from ordering to collection”.

“Polite and helpful staff, booked in easily over the phone, car collected on time and returned nice and clean with MOT sorted and serviced”.

“Good Service”.

“Great service with prompt replies to queries”.

“Nothing to complain about.  Service completed on time.  Car nicely valeted”.

“All experience was good, it’s my 4th car”.

“The salesman found the best deal to suit my requirements”.

“Good price.  Friendly front desk.  Trust in Ford brand and service”.

“Easy to book, car collection perfect, friendly and very efficient service.  Particularly impressed by the video of my car being checked”.

“Our salesman was totally brilliant in making sure we were buying the right car, which we have”.

“The communication I received was fantastic.  On top of this, the advice I was also provided was brilliant”.

“Very good service and pleased about the all over vehicle inspection video from the technician”.

“I have had many Motability vehicles from Haynes but this time as the C Max is no longer in production, I had to choose something else.  Out sales assistant has always been extremely helpful and this time was no exception.  She enabled my wife and I, with information and reassurance, to make the right decision to have a Kuga”.

“Very helpful staff, thank you”.

“Very polite”.

“The information that was given and the time spent with us was really personalised”.

“Service desk staff very helpful and polite and gave genuine good customer service”.

“All the Haynes employees were polite and very helpful”.

“All went as planned”.

“I got there early and asked them if I could get the car back early.  He said he would do his best but I wasn’t all that hopeful.  I was having a three year service and MOT and I had it back by 1.00pm nicely cleaned as well.  All very good”.

“All very successful.  Very much like the video which was helpful and easy to understand”.

“Kept informed at all times.  Staff very friendly and especially the video which was emailed to me”.

 “Everything went as it should.  From my point of view there is no need to change anything”.

“I always get a quick and very good service with my car purchase with Haynes”.

 “All good”.

“The sales person was very friendly and attentive”.

“Our Sales Executive is always helpful as are all her colleagues.  She listens to my needs and can usually accommodate them”.

“As usual the service was as good from start to finish, picking up the car, keeping us informed regarding any minor problems and being returned, what’s to complain about”.

“I was treated politely and staff were very helpful”.

“Our Sales Executive was very helpful explaining many things for me and being supportive on test drive”.

“My Ka+ went in for a recall.  I was able to book it in easily and the work took less time than expected.  I was informed by text that it was ready for collection and it was brought round to me when I arrived to collect it.  I was also informed that the recall paperwork would be sent onto Ford to let them know it had been done.  All in all, a very easy process”.

“Our Sales Assistant was very helpful with my disabled son, showing him the CD feature of the car, which was important to him.  Other dealers we visited did not show any interest to communicate with my son”. 

“The Sales Assistant couldn’t have been more helpful”.

“Our salesman had a good knowledge of the car specification and was able to answer all my questions.  He wasn’t pushy”.

“We had our usual good service from our Sales Executive with everything explained”.

“The salesman was extremely helpful and made the whole process very easy”.

“Good service, very helpful experienced staff.  Will certainly use this dealership again”.

“Our Sales Executive listened to my comments and responded in detail.  He kept me informed throughout the entire process and was confident delivering updates”.

“Fantastic, convenient and simple experience all around, all helped along by the great sales rep”.

“Our salesman was excellent.  He was able to answer all the questions that I had about my vehicle.  Very good service”.

“Our Sales Assistant was extremely helpful and knowledgeable”.

“Good customer service”.

“Helpful staff”.

“Extremely happy with the service, which always includes a complimentary valet.  Much appreciated”.

“From booking the service to paying for service, everyone was helpful and friendly”.

“The pick up and drop off of the car all went well and we are very happy with how the service went and the replacement of tyres”.


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