Feedback – November 2018

November 2018

“No improvements, salesman was fantastic”.

“Overall processes from choosing our S Max including our sales advisor and showroom (very helpful) through to our first MOT (our sixth Ford) I have to say excellent service”.

“Very slick and so convenient”.

“I had no issues with the process, thank you”.

“Service excellent from entering the dealership through to car collection”.

“Everything was very smooth and professional, cannot fault”.

“We were welcomed and looked after from walking in the door.  The approach was friendly but not pushy and helped us choose what we needed.  The knowledge of product and market were excellent and we were remembered from 11 years ago.  The follow up calls were really helpful and we were guided through everything supremely well.  The time period from buying the vehicle to collecting was very quick indeed.  An enormous thanks to our Sales Executive who looked after us brilliantly.  Nothing was too much trouble.  We cannot speak highly enough about her.  Her knowledge and wonderful customer service skills made it a really enjoyable experience and added to the excitement of buying a new car.  We have recommended friends to see her if they ever go to Ford”.

“Nothing to improve”.

“We had an issue with my wife’s car but Haynes stuck with it until the issue was solved”.

“Cannot fault the Ford service team, they went above and beyond to ensure service experience was pleasant”.

“I have had all my cars serviced at Haynes over the years and never had cause to complain.  The last service was good as all my previous ones”.

“No hassle in booking and checking vehicle in for service.  Staff attentive and polite.  Service completed in good time.  I know I can rely on Haynes in the future regarding any problems with the car”.

“I really do not think anything could have been improved, more than happy with the service that we received”.

“Speedy turnaround from leaving car at garage to picking up 4 hours later”.

“The continuing concern shown by Our Sales Executive by telephoning us to be sure that everything was ok and that we were coping with the (for us) new technology was very much appreciated.  We have been dealing with Haynes for just over thirteen years now and are very satisfied with the way we are looked after”.

“Our sales person was fantastic in all respects, communicating each stage of the process well and he really listened to the spec that I wanted”.

“She was very polite, explained everything and I will definitely be back when I decide to change my car in the future”.

“We felt that we got on very well with the sales person who explained the advantages and technical differences of the various models and options versus the cost differentials.  This allowed us to make an informed choice”.

“I felt they really listened and took time with me.  I did not feel under pressure and they never tried to sell me anything I didn’t want.  Top notch service”.

“The sales person was very polite and informative”.

“Our salesman was really helpful and I’m thrilled with my car and the whole buying experience”.

“Our salesman was very helpful and the whole process was very smooth.  I would definitely recommend Haynes to my friends”.

“Great understanding of needs and choice.  Our Sales Executive excellent to deal with”.

“Our salesman was very helpful and explained everything in great detail.  He always updated us with the vehicle progress as promised”.

“All the information was clear and the best price”.

“Our Sales Executive has been particularly helpful with our last car and this new one.  We will definitely be back when we change our car the next time.  First class service”.

“The sales person was very helpful and arranged all the paperwork.  Very professional at Haynes”.

“I was really impressed with the patience and care taken when I collected my vehicle, when the salesman spent a long time ensuring that I knew what the new car could do and how to use all the gadgets and elements involved”.   


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