Feedback – September 2016

September 2016

 “Having not bought a new car for some years and therefore being nervous about the whole experience, I was made to feel welcome and was not treated as if I knew nothing.  Everyone was very friendly and professional”.

“Felt very welcomed every time!”

“The whole experience has been extremely good.  The salesman was extremely helpful, patient, knowledgeable and I felt relaxed and confident by his manner.  I can’t really think of anything that could have been improved at the moment”.

“I had a wonderful car buying experience, thank you”.

“The sales experience was very good and I can’t think of any way it could have been improved upon”.

“I was kept fully informed at all times, the overall standard of work is very good and my car was cleaned before delivered back to me”.

“I asked for my vehicle to be ready as soon as possible and it was ready by 10.30 am.  I was really impressed with that”.

“Everything went well straight in and out”.

“The Sales Executive was very professional and approachable, making the entire sales experience, possibly the best ever”.

“The sales lady was a pleasure to deal with and was a credit to your company”.

“It was really helpful that I could drop my car off the evening before and pick it up the following evening, so that I could fit the service in around work”.

“This is my third Fiesta from Haynes and I have always been looked after by the same Sales Executive who has been excellent every time”.

“This was the second service on my Fiesta ST and everything went smoothly from booking in to collecting”.

“The whole process was very simple”.

“The Salesman I dealt with was very helpful and explained everything I wanted to know about the car”.

“The Sales Executive was very knowledgeable and took his time to identify the right car for my needs.  I didn’t feel pressured at any point and this wasn’t the first Ford Dealer I had visited”.

“Very smooth running”.

“Very pleased as always with the professional and cheery staff”.

“The whole process from start to finish was excellent.  The sales assistant was very accommodating and helpful answering all our questions fully.  We would certainly recommend Haynes of Maidstone”.

“Good service all the time”.

“The sales person was very helpful and explained everything fully, top marks”.

“All of it was very good”.

“Having never bought a new car before with Motability, the Sales Executive was very knowledgeable and very helpful.  It was a painless experience.  He phoned when he said he would and kept me updated regularly.  I cannot fault his professionalism, nothing was too much effort for him”.

“Good customer service”.

“First time with Haynes, good experience”.

“It was made easy and simple, finding the right deal and car to suit our needs.  In my opinion nothing needs to be improved first class experience”.

“Being a performance vehicle I was unsure whether the RS would be appropriate for me.  Having the features fully explained to me and having the test drive alleviated my concerns along with the confidence there would be an after sales as well as a vehicle service plan available”.

“Easy and hassle free experience.  Staff polite, courteous and knowledgeable.  Car was really ready in good time.  I liked the text message to say car was ready”.

“I felt listened to and my requirements were discussed and met.  All options available were explored”.

“Salesperson quickly realised what we wanted and helped us select the right car for us”.

“Cannot find anything to improve”.

“Salesman was very good and efficient”.

“Nothing to be improved”.

“Issue dealt with promptly, I was very pleased as I need my car every day”.

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