Feedback – August 2016

 August 2016

“I am pleased with the service I have received so far”.

“1st class service from Haynes could not fault them from phoning to say they were on the way to pick the car up to ringing to say they were bringing it back so well done Haynes, a company you can trust”.

“The salesman was very welcoming, nothing was too much trouble, whilst deciding what model, what colour, what spec etc he made me a cup of coffee.  I felt like I was in safe hands, he explained every step from choosing, selecting, ordering and sorting the finance, he organised it all.  As far as I was concerned, I had a perfect experience and you cannot improve on perfection!”

“Staff were very helpful & friendly”.

“Well for me I had a great service.  All I say is keep up the good job, thanks”.

“The Sales Executive was really helpful and friendly (as always)”.

“The salesperson was very helpful and informative and explained everything clearly.  Nothing could be improved”.

“Everything went well”.

“The service was excellent and cannot be improved.  Many thanks for your fine service”.

“Very helpful and professional”.

“Nothing to be improved on.  Smooth and easy collection of vehicle”.

“The Sales Executive was very helpful and was able to ensure my vehicle was delivered on time before I went away”.

“All excellent”.

“Repair carried out speedily and efficiently”.

“Faulty power mirror fixed under warranty in very quick time”.

“It was a very good experience.  The service was carried out speedily”.

“Generally very good experience”.

“The car was serviced promptly and was lovely and clean.  I don’t think the service could have been improved on”.

“Friendly helpful sales person, she couldn’t of improved on her service as she was very good”.

“The service I received by the staff was superb”. 

“The people there are excellent!  Happy and easy to deal with”.

“Haynes of Maidstone make the process very easy by collecting and delivering the car for you.  They also keep you informed of any problems through the service so you can make decisions in a timely manner.  I do not have any improvements to offer, the service we have from Haynes of Maidstone is excellent”.

“Everyone I spoke to was helpful and friendly and I don’t feel they need to improve in any way”.

“The salesman understood my requirements and explained all that was on offer from Ford and Haynes to enable us to come to a mutually agreeable deal.  No improvements needed”.

“The Sales Executive was committed from beginning to end to make my experience with Ford as good as it can be”.

“Everything was perfect. Convenient and quick”.

“I visited various Ford dealers locally and Haynes were by far the best.  This is due to the fact that the staff showed genuine interest in me, as a customer and went out of their way to provide excellent customer service.  That excellent customer service has continued even after the purchase was made and I think that all of this sets Haynes apart from other local dealers”.  

“The communication was excellent, kept me informed all the way as to what was going on.  Made it easy for me to drop off and pick up the car even with my working day running later than expected”.

“The whole process went very smoothly”.

“Everything went very well”.

“When we collected the car everything was shown to us and explained really well.  I do not think the experience could have been any better.  We are 100% satisfied”.

“I feel that everything what we asked was done so there is nothing to improve”.

“My wife and I initially visited another Ford Dealer at the beginning of the year.  That is when I first drove a Kuga.  I told them it was a serious enquiry but wanted to wait until the Edge was released to compare the two vehicles and price.  I did receive an e-mail from another sales person at this other dealership and I asked by e-mail when they would have an Edge in that I could drive.  I heard nothing and have still heard nothing.  During this time, we went to Haynes where I consider that we were taken seriously.  They kept me informed and arranged a test drive of an Edge soon after they received it.  We then made the decision to purchase the Kuga from Haynes”.  

 “Very efficient and helpful staff”.

“Friendly and knowledgeable staff”.

“Good dealership and an asset to the Ford brand – always a very warm welcome relaxed atmosphere and never intimidating.  This is important as not all customers are the same and they make what could be a daunting experience for some people a pleasure.  I watched this happen on a number of occasions as it interests me professionally.  They have a great customer ethos and are enthusiastic/highly knowledgeable about all the products”.

“All process very well organised”.

“The car turned up sooner than expected, so that was good”.

“I would like to do business with Haynes again in the future.  They changed my perception and impressions of Ford in a very positive way.  There was an issue on collection day but Haynes stepped up and made my experience even better by the way that it was handled and corrected.  Haynes turned a problem into an opportunity to make a customer very happy.  Their response and handling of the issue was exemplary.  I am 100% satisfied.  I am also delighted with the product.  It’s a long time since I owned a new Ford and after 27 years of Mercedes-Benz ownership I have reassessed my thoughts about Ford and am very interested in buying more new Fords in the future.  Thank you for making such great cars”.

“Friendly and helpful every step of the way”.

“The Sales Executive was awesome and very very professional”.

“Great service that my car could be picked up from my place of work.  Man was on time and very polite and courteous”.

“Customer service was excellent, really listened to my needs”.

“The sales lady was excellent throughout, the building was in the process of being updated”.


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