Feedback – July 2015

July 2015

“The Salesman was a great help through the whole process”.

“The one key thing for me was that your staff are always very helpful whether that be the Service or Parts Department, always polite and keen to help me with my needs if I needed them.  Always there for me to ring and tell me the works done and in time”!

“Something that is noticeable at Haynes is the ability of staff to treat women customers politely and not assume that they do not know anything about cars”.

“The service was very good”.

“The overall process from booking in my vehicle to handing over the keys and then being informed that the car was ready for collection was completed in a very professional manner and I was very satisfied with the entire process”.

“Excellent service, kept me updated and work done on time”.

“Salesman was brilliant, really caring.  Not your typical Salesman”!!

“Satisfied with everything”.

“I think the one thing that really stood out is that I had approached one of Haynes Used Car Executives who, after careful consideration of our requirements, concluded that a new car was the better option and set up a meeting with a New Car Sales Representative placing the customer’s and business’ interests ahead of a personal interest in securing a commission on a used car sale”.

“Very impressed – turned up without an appointment as I had smashed my wing mirror and they were able to repair it straight away as they had the parts in stock – great service”.  

“Overall we are very satisfied with Haynes and have already ordered our next Motability car with them”.

“Everything was dealt with quickly and efficiently”.

“The Salesman was excellent, from when we first walked in to when I collected the vehicle.  He continually updated me as to the delivery date and the handover of the car was very thorough.  He even fitted the mats in the car for me!”

“Haynes is a very well run dealership with a personal service which sets it apart from its larger competitors”.

“I just wanted to express my gratitude for the fantastic service received from your team last week.  I have had problems with my Kuga and your team couldn’t have been more helpful from their initial advice to actually sorting the problem, advising additional issues but most importantly, not pushing to have them done.  Giving me clear information for me to make a decision on what work I should have done immediately.  Please pass on my thanks and appreciation onto your team – I am a ‘Ford fan’ and will not take my car anywhere else!”

“The whole experience was easy and everything happened as arranged”.

“Friendly and professional service”.

“They listened to my requirements and have sold me the car that best fits my needs”.

“All staff were extremely polite and helpful.  The Sales Executive in particular made the purchasing of my new Ford Fiesta ST3 an overall quick, painless experience.  This was the first time I have purchased a Ford, but all the staff at Haynes Maidstone have ensured I will definitely purchase and recommend Ford and Haynes Maidstone to others”.   

“I am happy with the way Haynes ring when my service is due and book me in.  They collect and drop off my car from my house which is very helpful.  The whole experience is very professional”.

“The Sales Executive was friendly and easy to chat along with, fantastic approach to his work and very committed to his work, thank you”.

“The service I receive from the Dealership is excellent and I have no complaints to make.  I have been with them for many years now and have never had any complaints to make about the way they have treated me and my vehicles”.

“All staff are polite and courteous whether by phone or in person and they always make sure the customer is fully informed at all times”.

“I have got about 40 years’ experience of driver/car owner.  In Haynes I met the best car seller in the world, he did a fantastic job”. 

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