July 2022

“Very happy from start to finish, great communication”.

“Dropped off as planned and job completed fairly quickly”.

“The Sales Executive was extremely helpful and personable in understanding our requirements”.

“Don’t change anything.  Staff and service is always excellent”.

“I like it because the video shows everything that is happening on the service”.

“Ford Assist worked like a dream.  We have broken down on a dangerous section of the M25.  The AA removed us within an hour of our call for assistance.  We phoned Haynes Maidstone the following morning, they booked our car in immediately and were able to complete the repair within 24 hours.  We were treated with great courtesy and consideration both by Ford Assist and by Haynes.  The quality of service we received was outstanding”.

“Clear communication all the way through the process.  Every detail of the purchase was made clear.  The team were always helpful whether it was face to face or on the phone.  Overall, a great experience and very happy with my new car”.

“Easy to book my MOT and service.  Dropped my car off and you rang me later in the day to tell me it was ready to collect.  Person I spoke to at Haynes was friendly and helpful”.

“Not much to say.  I dropped it off and picked it up when called.  All was explained on collection”.

“All good”.

“Work undertaken in good time; explanation of work given”.

“As usual good professional service.  Very quick, exactly what was promised”.

“Your staff were very professional and helpful”.

“Sales staff were extremely attentive with an excellent handover”.

“Constantly in contact with me regarding the update of the car, great aftercare regarding the car.  Our Sales Executive was great”.