Feedback – November 2021

November 2021

“Answered questions I had.  They were informative and kept me up to date”.

“Very good”.

“Service team was helpful, wasn’t aware that I was due to receive another year’s roadside assistance so that was explained well and very reassuring”.

“All the team at Haynes that we dealt with were friendly and helpful.  Our Sales Executive was knowledgeable about the cars he was selling and always makes our buying a straightforward experience”.

“Friendly, helpful approach from staff.  Explained things to me.  Very understanding”.

“Always helpful.  Booked Puma in quicker than I thought and was completed before time”.

“Helpful and informative”.

“Our Sales Executive was always professional, courteous, friendly and knowledgeable.  A pleasure to deal with”.

“Very pleased with the service and MOT carried out on the same day.  Also impressed with the video showing what was carried out during the MOT.  The collection and delivery service of the vehicle was very much appreciated”.

“It was all good”.

“Extremely helpful and co-operative with the times I could let them have the vehicle”.

“Very helpful friendly staff, good environment.  Car was repaired and they contacted me when it was ready for collection”.

“The service was done efficiently and quickly, and we were contacted as soon as it was ready to pick up”.

“Very helpful and efficient service both on the phone and in Service Centre, thank you”.

“Haynes are always the best.  Very good customer service and they look after the car.  They are fair and trustworthy”.

“Did what they promised”.

“Salesman was helpful and friendly without being pushy.  Unfortunately, there was a slight problem found in the computer system in the pre-customer check, so I actually received the car a few days late, but I was well catered for with the inconvenience”.

“Salesman was very helpful, informative and professional”.

“The whole experience was excellent”.

“Excellent feedback and efficient, courteous service”.

“Overall a positive experience”.

“Ease of service.  No real delays in the process.  Good communication keeping me updated on progress”.

“The service easily booked by phone and from when I booked the car in everything was explained in full.  I handed them my keys with confidence that a good job would be done which coincided with a video of my car being worked on”.

“Very helpful throughout the process”.

“Haynes of Maidstone are always very friendly, knowledgeable and they take time to explain anything you may need to go over again”.

“Sales Executive was very helpful and excellent service”.

“Good sales experience from start to finish, everything explained by salesman and good knowledge about car on pick up”.

“Good service and pricing, even down to washing the car.  Will carry on using”.

“Very efficient service received, from dropping off to advisory notices and collection”.

“All good thank you”.

“Easy drop off and no issues on collection.  Staff friendly enough”.

“Excellent customer service as always every time I book in for service”.

“Easy contact, good customer service”.

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