Feedback – April 2021

April 2021

“Car collected and returned in good time”.

“Worked carried out quicker than expected, informed quickly”.

“Our Sales Executive was very helpful and kept me constantly updated with the manufacturing delays with my car.  Fantastic walk through video and great after sales care.  Our Sales Executive called me a couple of days after I collected my car and answered my questions very promptly”.

“Flawless service as usual from the whole service team at Haynes”.

“Service desk observing Covid protocols with friendly staff.  Service completed efficiently and in agreed time”.

“Great sales, service and assistance”.

“Ease of booking.  Felt safe during Covid as hand sanitizers available and worked. Free masks for those who had failed to bring their own, easy to use one way systems.  Screens, keys returned in sealed plastic bag.  Charming, helpful staff who explained what was happening at each stage.  Very good knowledge of staff”.

“The experience was very professional and informative”.

“Easy process and friendly helpful sales staff.  Our 4th purchase from you and would recommend”.

“Excellent service from the Sales Executive.  Informative, polite, very helpful.”

“I had to change the date of the service and the staff were very accommodating.  The service and MOT were carried out to ensure I could have my car back for lunchtime.  As always the staff were polite and friendly”.

“Just went very well, great attitude from service staff.  Job completed when promised with a call to say ready for collection.  Once again a smooth operation”.

“Very friendly and very prompt”.

“All excellent, car picked up from home, good staff”.

“Excellent service as always, can’t fault the team at Haynes Maidstone”.

“Staff helpful and customer focused”.

“Everything went well from car selection through to finance through to car collection”.


“Our Sales Executive was absolutely amazing, no hassling just honest and professional”.

“Very efficient & professional service personnel”.

“Excellent service & ease of booking”.

“Nothing could be improved as the service we got was excellent”.

“Everything was perfect, nothing needs to improve”.

“Excellent and honest coherent communication and customer service delivery from start to finish of the sales process.  It is a shame that I had to purchase the new vehicle from a dealership 60 miles from where I live as the two local Ford dealerships both failed to deliver satisfactory customer service”.

“I liked the place where I booked in for a service.  Felt Covid secure, professional and friendly”.

“Well planned, Covid safe”.

“The whole experience was very good from start to finish”.

“Excellent experience”.

“Communication with me was brilliant and the service they have provided has been amazing and I’m very happy to have a Ford car and have this service”.

“The experience was all pleasant, staff very helpful, friendly”.

“Good service overall with no real issues”.

“Staff helpful and answered all questions promptly”.

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