Feedback – March 2020

March 2020

“It was easy to arrange the repair and courtesy car and the work was completed much quicker than expected”

“Excellent service and support enabling me to remain at home while my car was serviced”.

“Top marks again”.

“My car was collected and delivered as planned and I was kept well informed about the progress and result of my service”.

“The lady who dealt with me was very professional and very friendly.  Can’t give the team at Haynes enough praise for ensuring the safety of the customers”.

“Excellent customer service as always”.

“I have always found Haynes professional and efficient but I was particularly impressed at the way they have approached the current Covid 19 virus issue.  I had to take my car in for a MOT on the Thursday following the PM’s announcement regarding staying at home (not applying to car MOTs before the end of the month).  They had a hands free sanitizer as you entered the building (the doors are automatic) a clear approach to the service desk and queuing system (but there were no other customers when I arrived) and obviously understood the 2m rule and the concerns of customers”.

“Everything was great”.

“Fast efficient service received”.

“Very friendly and experienced staff”.

“Good customer service”.

“Sales staff very helpful & attentive”.

“Our Sales Executive had a friendly and professional manner which gave me confidence in all he said.  He had excellent knowledge of the vehicle and explained the controls clearly.  He made us feel at ease with the whole process and showed patience and understanding whilst explaining both the financial and practical side of purchasing a new car.  This is the first time we have bought a new car and found it to be less worrying than we expected.  Our thanks to him and to Haynes for making it so.  I have no suggestions as to how it could be improved and would have no reservations recommending our Sales Executive and Haynes to my family and friends”

“Our Sales Executive went above and beyond to help with my purchase.  He kept me fully updated and informed at every step and was most accommodating in arranging a collection date and time to suit me”.

“Nothing could have been improved, the service was exceptional as well as the communication.  Second Mustang bought from the Maidstone dealer for this very reason”.

“Timely collection/drop off and regular info given throughout the day.  I have used Haynes Maidstone for years for both company and private cars”.

“Absolutely everything first class, as always.  Especially appreciated in these difficult times”.

“Superb – as always”.

“Got in, got done, got out.  I couldn’t ask for any more”.

“Very prompt and efficient service.  We were grateful for the pick up and drop back service as we were self-isolating at the time”.

“Ease of booking the car in, politeness of staff, helpfulness of staff, phone call to give advice, questions answered”.

“Great service, friendly staff”.

“Completed work quickly and telephoned to say all done”.

“Excellent reception and arrival process. Kept informed through the day.  Excellent exit and payment process”.

“Easy to drop the car off no wait time”.

“Kept well informed and vehicle was collected and delivered back very quickly”.

“Efficient and friendly.  Good communication throughout”.

“A reminder received via email, easy booking system.  On the job live video.  Excellent service”.

“Very efficient. Courteous staff.  I was kept informed of progress and given a complete breakdown of what work had been completed”.

“It all went very well”.

“Swift booking in service.  Polite staff.  Good communication”.

“Liked the video of health check, courtesy car arrangements very smooth.  Emails sent and received to arrange service very helpful”.

“No delays when I delivered the vehicle.  I was asked when I would like to collect it.  They phoned me 30 minutes before the agreed time and told me the service was completed along with a wash.  I was very pleased with the service and collection”. 

“Our Sales Executive was very professional and helpful in choosing our next car”.

“Friendly efficient, explained all aspects”

“My sales contact was extremely helpful throughout the whole process”.

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