Feedback – January 2020

January 2020

“Our Sales Executive was excellent, knowledgeable, professional and not pushy.  He gave us sufficient time and space to review our options whilst also retaining good contact without being over familiar.  He struck the perfect balance with us.  It made the whole process effortless.  We were kept well informed throughout.  He is a credit to your sales team”.

“We liked the video you sent”.

“Great experience, will be going back.  Great not being told you require additional add ons every time your car goes into a Ford branded garage.  I will be making Haynes Ford my new car service centre, great job”.

 “Our Sales Executive was very professional but not pushy”.

“The staff at the Service Department were helpful and polite.  I was kept informed of the required work on my car and it was carried out in good time”.

“Always professional and polite”.

“All staff helpful and friendly”.

“The reception area is comfortable and welcoming.  Early opening at 7.30 meant the car could be dropped off enabling me to get to work on time.  Sitting down and being able to talk face to face with the reception staff meant any issues could be discussed without the feeling that you were being rushed out.  The work was completed in line with the schedule and completed in line with the agreed time I had asked to be able to collect the car.  Upon collecting the vehicle, I was given a detailed breakdown of the work completed together with any issues which may need attention.  Overall my experience was that I was a valued customer”.

“Very knowledgeable Sales Executive and pleasant experience”.

“We love the guys and gals at Haynes – best team in the UK”.  

 “Experience was excellent”.

“Liked the health check video and ease of dropping off and being contacted when ready.  Health check sheet was informative”.

“I didn’t feel forced into making a decision when trying to select my car.  Options were available from both New and Used Car Departments”.

“Was welcomed into the Service Department, told exactly what was going to be done to my vehicle whilst it was with Ford.  Car cleaned and ready for pick up at time specified.  Will definitely recommend”.

“Our Sales Executive was very helpful and accommodating.  The car is brilliant and exactly what I wanted.  Arrived 2 weeks early too!”

“Our Sales Representative was lovely”.

“Nothing was too much of a problem from our Sales Executive.  If we rang she was always polite and always rang back if she was not at her desk.  Explained everything we asked about the car and whenever we called into Haynes always greeted us with a smile”.

“Seamless service”.

“Our Sales Executive was very helpful, explained everything I needed t know and answered my questions very well”.

“Friendly and efficient, cleaned car really well and were quick”.

“Professional and friendly”.

“The staff were amazing”.

“This is the third Ford I’ve had from Haynes of Maidstone and once again the help and service from our Sales Executive was smooth and professional”.

“Our Salesman is always very helpful and patient when explaining the cars and all the options”.

“Always a pleasure.  My Sales Executive always looks after me and goes out of his way to make sure I am happy”.

“The whole buying experience was excellent. The Haynes Sales Representative was very attentive, not pushy at all.  He found the right deal for us too”

“We have always found Haynes of Maidstone excellent to deal with.  They are always very helpful and we love our Focus very much”.  

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