Feedback – November 2015

November 2015

 “The Motability sales person was the best I have come across in many years.  I would recommend him to anyone.  The service was second to none.  Thank you Haynes Maidstone”.

“I could not wish for a better service experience”.

“Staff very friendly and happy to help”

“Explained how the car worked very well, set it all up for me.  Very good”.

 “The Salesman made the buying of my car very easy, nothing was too much trouble. He explained everything to me very clearly and at my pace.  Very impressed with his whole manner”.

“Always first class service at Haynes”.

“The dealer looked after me from beginning to the end where I picked the car up.  I cannot fault them in anyway, they showed me how to use SYNC and explained every aspect of the car”.

“Explained what was needed and did an excellent job charging exactly what they said it would cost”.

“Good communication and commitment to ensuring an easy transaction”.

“I would like to send my thanks to you for your very kind help.  I am sure that receiving a call that might have been a “wild goose chase” could have been irritating.  Your tenacity and patience is a credit to you”. 

“Listened to my requirements and recommended the correct vehicle for me”.

“The Sales Executive who went through the whole purchase of the car was excellent, kept me up to date with delivery times and other information I required.  Excellent member of staff!”

“The Motability Rep is excellent, very knowledgeable regarding all the models available and any benefits that would be applicable to my needs”.

“This is my first experience of Haynes, although you came strongly recommended.  However, the recommendation was great advice as my experience to date has been excellent.  Thank you”.

“He knew what I wanted and made sure I got it”.

“Always have been very satisfied with services”.

“My overall experience was brilliant”.

“Generally very good”.

“Welcoming, air of efficiency, telephoned on completion for quick collection, clean car ….. very satisfied overall”.

“Excellent customer service”.

“I am extremely satisfied with the service from the Sales Executive.  He explained everything and demonstrated all the controls of my Kuga, as I have never driven a Ford car before”.

“Polite & friendly”

“I had a routine basic service and MOT with no advisory issues.  Everything they did was of a high standard and I was fully satisfied”.

“The first service was carried out quickly and professionally.  The welcome when leaving the vehicle and collecting was excellent.  Thank you”.

“Good clean workshop, good showroom, confident I will get 1st class service”.

“I am disabled and Haynes Maidstone collected my car from my residence for its service and delivered it back.  Doesn’t get more helpful than that! Does it?”

“Great communication throughout the whole process”.


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