December 2025

“The Sales Executive was very helpful and listen to what I was after when upgrading my vehicle for a new one and has checked twice to see how I am getting on with the new vehicle.”

“The Mobile Service van is a god send for us.”

“At the dealership everything explained. Free car clean – very surprised and grateful. Polite manner of staff, and follow up call from staff. Thank you.”

“Very good service and very helpful.”

“I received a call from the Sales Executive to come in & discuss the options of trading my Puma in for a new car. I was given the choice of electric and petrol hybrid vehicles. As I already had a Puma, I decided to have another one. The whole procedure was explained to me very well as I’ve not traded in a vehicle before. I can’t fault the service that I received from the start to the handover.”

“Friendly staff and video on service very helpful. advice given on future repair really good.”

“Serviced and ready as expected and my car had a lovely wash!! Thank you.”

“The team were super helpful and professional. My Service Advisor kept me informed of the works progress and I really like the health check video.”

“The service department were very welcoming, informative & helpful.”

“Car feels good to drive and came back clean inside and out.”

“Very efficient service.”

“Booked me in in less than 24 hours and fixed the issue within a day.”

“Extremely helpful and knowledgeable counter staff.”

“Early drop off. Prompt resolution and ability to get car back quickly. Staff very friendly and helpful.”

“Everything was carried out as expected with no problems.”

“Friendly staff, and they did full jobs what I requested in professional way.”

“The service from the first contact with sales to the collection of the car and the follow-up was without fault. The sales rep was courteous, efficient and unhurried. He thoroughly explained the controls and procedures, this being our first electric car, both before and during the white extensive test drive. The updates provided during the waiting period up to the delivery date were useful and necessary. The collection and follow-up were to the same high standard. Very well done.”

“The service was done quickly and professionally.”

“Service and MOT carried out efficiently.”

“Quick service, polite, helpful and friendly staff. Was made to feel welcome when I went to collect my car. Having a short video sent to me of my car while my service was being done showing what they were doing is a great extra to have.”

“Great service very speedy.”

“Very good sales person. Well informed and enthusiastic. Loved the car itself.”

“Efficient service pleasant staff.”

“Excellent communication and a speedy response to my initial enquiry.”

“Booked waiting service, carried out efficiently, and cleaned car, very satisfied.”

“Friendly, welcoming atmosphere. The sales person was very polite and as it was a Motability sale he wanted me to be sure it was the right vehicle. As Motability were having issues to locate a vehicle of our choice, we had to find something else that would suit my needs.”

“Resolved issues with car, carried out a car wash as well.”

“Very easy to book my service and was completed on time.”

“Your sales person made me feel very special and went through the process of getting my new Ford Puma extra special. He made me feel like a valued customer and was excellent at steering me through the paper work for a Motability vehicle. I could not recommend him and Haynes Canterbury enough. I have driven Fords for years and have always had excellent service. However, this experience was exceptionally good.”

“Friendly, and informative.”

“Excellent service from start – to handing keys & vehicle over.”

“Very helpful smooth process. Would definitely recommend.”

“Helpful friendly.”

“Extremely professional, friendly and helpful staff who explained everything and helped when my chosen service plan didn’t cover Ford Assistance. The video recording of car appraisal is brilliant and the offer of car wash without asking is greatly appreciated. Everything to time and most importantly I feel they care about service, doing the right thing for the customer which leaves me feeling that I’m in the right place. Worst thing about car servicing is feeling you’ve been ripped off and not understanding why and I have no worries of ever feeling like that at Haynes Maidstone.”

“I forgot about my MOT this year and only remembered 2 days before that it needed doing. Ford were excellent in helping me to fit this in just in time. Customer care was friendly and professional as always.”

“Very efficient and great communication.”

“The service advisor was helpful and informative on repairs to car and pricing. Telephoned me to inform me car was ready for collection. The car was washed and cleaned. Overall, very happy with repairs to car, and with Haynes Maidstone staff.”

“Interim service for my Ford Fiesta. They looked after myself and car at every step. Nothing seemed too much for them.”

“A quick and friendly service, provided updates through the day. Good service.”

“Good friendly environment.”

“All went according to plan.”

“Full service. Very happy with the works completed in a timely manner.”

“Service reception staff very welcoming, knowledgeable and efficient. Smooth booking process. Car service carried out efficiently, courtesy car provided, no issues at all.”

“Absolutely everything, polite, courteous, clean the car inside and out extremely satisfied.”

“Appointment/service on time and completed efficiently.”

“Comprehensive health check, efficient and friendly service. Very professional all round.”

“Kept me informed of servicing and agreed cost of the service. Liked the video of the underneath of the car. Very informative.”

“I was kept informed of progress. The free valet was done to a high standard.”

“Everything was lovely. Thank you.”

“Staff were polite and helpful.”

“Staff were polite and professional and answered all my questions clearly.”

“Friendly Service Team who are always happy to help with any queries, I wouldn’t go anywhere else, I know that my car is being looked after and it had a wash!!!”

“Good communication and hospitality / coffee whilst waiting etc.”

“Fantastic customer service.”

“Great service and friendly staff, really worked hard to accommodate me.”

“The Sales Executive was really helpful and knowledgeable. He made the whole process really simple. The team at this branch were all really friendly.”

“Attentive, caring, attention to detail, a great experience.”

“Good communication beforehand and during the service.”

“The mobile service vans do a great job.”

“Work was conducted, quickly, efficiently and to a top standard, plus reception staff were happy, smiling, friendly and efficient and seemed pleased to be helping. A very pleasant experience from delivery of my car to Haynes to collection. As I said, Service reception staff were informative, friendly and efficient.”

“Great service by Haynes, staff very helpful and professional. The car was cleaned on return which was a great touch!”

“Quick and easy. My car was in and out within 24 hours.”

“The Sales Executive was really helpful and patient. Told me all I needed to know and kept good communication throughout the process.”

“Being available, when other Ford dealers in the area failed!! The Sales Executive was knowledgeable & friendly – I had specific requirements and those were never lost to him!”

“Your Sales Executive provided an exceptional car-buying experience from start to finish. He was knowledgeable, attentive, and genuinely focused on helping me find the right vehicle without any pressure. His clear communication, professionalism, and friendly approach made the entire process smooth and enjoyable. I’m extremely satisfied with my purchase excellent service played a major role in that.”

“The Sales Executive made my new car purchase an easy and stress free experience.”

“Nice friendly staff, very helpful.”

“Explained in detail about the car and about my payments.”

“The service and communication I received throughout the process was great and smooth with no issues at all.”

“Smooth experience.”

“Pre service we had email communication in regards to changing the timing belt. The car was collected and delivered which helps us massively. The lady who collected and dropped off was lovely, polite, smiley and cheerful. The communication during the service to explain any additional work was polite and friendly.”

“I was kept up to date. Car was returned cleaned. Video report of service was detailed and informative.”

“Great Service”.

“Great experience from start to finish especially as my local Ford garage cancelled my service booking. I was happy to drive further as the service was great. Friendly helpful staff and very accommodating.”

“Was looked after by your Sales Executive. He was so helpful nothing was too much trouble and even helped us after hours putting our minds at ease. We had to get a van quickly and he really made it possible.”

“Quick reliable service the staff were very helpful.”

“The service was good, helpful staff at reception overall very good.”

“The lady who collected the car was very friendly. The Service Dept kept us informed about the car needed a new media hub which was ordered and fitted next morning. The car was returned by lunchtime by the same lovely lady. Very good customer service from everyone. Thank you.”

“Excellent service from all as usual thanks.”

“The staff were extremely friendly and helpful. My car came in good time and the explanation of how things work was very good.”

“We were welcomed politely and promptly, offered coffee as well. Our Salesman listened to us and considered our needs along with suggesting other things that we found helpful. He was very caring and kept us updated every step of the way to get our new Ford. The handover of the car went extremely well, explaining everything to us and showing us the fantastic digital dashboard. Thank you so much to our Sales Executive for a very positive experience. Thank you Ford for an exceptional car.”

“Our hire / replacement vehicle was arranged quickly & delivered to our home address in the timescale we were given. Very impressed with all the staff involved. Contacted in good time when our vehicle’s work was completed & ready for collection. Many thanks to all the staff.”

“Helpful and friendly.”

“I recently bought a Ford Puma Automatic and you gave me a good trade in price for my other Puma and the salesmen were very helpful, I also had a Ford Fiesta serviced. Over the past 30 years I have purchased many cars from Haynes and would not go elsewhere.”

November 2025

“Communication was excellent & job carried out efficiently.”

“Fixed a minor electrical problem effectively.”

“Usual great service from the Service Advisor at Haynes. Friendly, attentive and always helpful and informed. Thank you.”

“Carried out service whilst I waited.”

“Excellent.”

“Walked through different options, highlighted incentives and made decision easier.”

“The Canterbury Team are – professional, accommodating and informative.”

“Staff knew all about my car and were very helpful in sorting out any issues I had concerning future work required.”

“The whole experience from dropping the car to picking the car up was brilliant.”

“Good customer service, service carried out and vehicle cleaned before handing back.”

“Great service friendly helpful staff.”

“Always very good having my car serviced and MOT and a free car wash at Maidstone. In the morning. Then wandered around the shops and picked it up in the afternoon.”

“The Sales Executive was very helpful we are happy with the new car.”

“Everything went smoothly. It was brilliant, kept updated all through process. 10/10.”

“Excellent communication throughout the duration of the time Haynes Canterbury had the vehicle and was driven round to the front of the building from where it was parked for me to collect. The Service Advisor is always super friendly and helpful.”

“Pick up & drop off, the driver was extremely nice & polite & the video sent to myself updating my service was great.”

“The replacement of the timing belt was performed in a timely and efficient manner.”

“Easy to book, work done as requested, courtesy car clean.”

“Perfect from first meet to pick up. The Sales Executive was brilliant.”

“Everything was explained well & all features demonstrated when asked. We were able to test drive the same day.”

“Polite and helpful staff.”

“The Salesman was very patient and knowledgeable.”

“It is already pretty good.”

“Pleasant staff, very efficient.”

“The complicated work was carried out professionally and promptly.”

“Just everything, efficient and helpful.”

“Excellent communication before and after MOT.”

“Completed the MOT and service very quickly and kept me informed of progress along with a video of checking tyres and brakes.”

“Very knowledgeable and friendly sales person.”

“All serviced and fixed in good time.”

“Completed job in good time. Friendly and helpful staff.”

October 2025

“The Sales Executive was extremely friendly and made us feel very welcome. He answered all of our questions confidently and seemed extremely knowledgeable about the vehicle we ended up purchasing. He had a lot of great tips regarding the car.”

“Great service.”

“Polite and efficient staff who explained everything very clearly. The repairs were completed on time and they called to advise me of this.”

“Very polite staff; welcoming atmosphere and good phone communication.”

“Communication was on point, friendly and helpful.”

“Very efficient and friendly service. I have been doing business with Haynes for over 40 years and, in my opinion, their standards are consistently high.”

“Friendly staff pre call to confirm what I wanted, post call to check I was happy. Very good service from the team at Maidstone.”

“MOT. Very quick while I waited.”

“Good communication from service team while the vehicle was being checked and offered choices of what action we could take.”

“All very efficient.”

“I recently had some service work completed on my Ford Mustang Mach-E at Haynes Ford in Maidstone, and I couldn’t be more impressed. From start to finish, the experience was smooth, professional, and genuinely pleasant. A special shoutout to my Service Advisor on the service desk, who was incredibly helpful, knowledgeable, and friendly throughout the entire process. He kept me informed, answered all my questions with patience, and made sure everything was handled efficiently. The showroom itself was immaculate and welcoming, with a modern, stylish layout that made waiting a pleasure. It’s clear that Haynes Ford takes pride in both their vehicles and their customer experience.”

“Mobile service used – arrived on time – completed service – no issues. Follow up call received from Haynes to check all OK – would def recommend Haynes Maidstone for future servicing.”

“The team delivered the best service experience yet. There were some major issues with my Mustang, difficulties in my availability, all resolved to my greatest satisfaction. Also, their friendliness was outstanding and the advice spot on. “

“Easy to book. Easy drop off. Did exactly what I wanted.”

“The service was very good.”

“Your Service Advisor is on a different level to any other Service Advisor I have dealt with before. What a warm happy person she is with the knowledge to make the minefield of commercial service as pleasurable as can be.”

“Kept informed of progress all the way.”

“Provided an informative, well carried out service.”

“Friendly, polite team spoken to on phone or met on site in person.”

“Very helpful and kept me up to date.”

“Undertook the work efficiently.”

“The service was very friendly and efficient.”

“Made me feel very welcome nice staff.”

“We had a dreadful experience with another dealership which left us both feeling so fed up and disappointed. After speaking to your Sales Executive, it was a much more pleasant experience. She explained step by step on everything. She even arranged a courtesy car for a week for us, so I could get used to driving the Puma. Both my husband and I were knocked out by this, it was so helpful as my car had died after 17years service. It was a totally different experience to what we had received first time around, as we had never bought a new car. Thank you so very much.”

“The Service Advisor was very professional and polite as always and notified me as soon as my car was ready.”

“Staff at Haynes were kind and helpful. Lovely to see our Sales Executive again and will be changing my car next year. Had a chat with him and will definitely be choosing another Ford.”

“Everything went very smoothly from booking the vehicle in for brake pads and discs to dropping the vehicle off at my address. An explanation re ‘bedding in’ was also provided.”

“Ford kept me fully informed about my car, also car arrived on time. Overall, a great experience.”

“I had a friendly salesman who was very knowledgeable of the product.”

“The Service Advisor kept me up to date with progress of the MOT at all stages, was professional at all times and made sure my request for a completion time was met.  Another Advisor continued the service by making a call to make sure I was happy with the service provided and if anything, else Haynes could do to assist. Been a Haynes customer for 18 years and the service provided has not dipped.”

“It’s always really good service when we have our car in, you always keep us well informed and try to support and help us as much as possible. We’ve used Haynes for several years and bought our current car through you. Very happy!”

“Making me feel welcome the moment I walked into the showroom, showing me the vehicle. I was interested in for boot space etc, and making sure it was the right vehicle for me. After I had made my mind up about the vehicle, he arranged a test drive, explanation regarding controls etc, one very patient Sales Executive then helped me a week later to set my telephone Ford pass up as I had managed to mess it up!”

“My daughter had her KA serviced here and the Service Advisor was great with giving his advice.”

“Excellent service and prompt collection service which you provided.”

“First class salesman, straightforward, fair and knew his stuff and was able to answer all questions with ease and in full. Reliable company to buy a car from.”

“From dropping my car off to picking it up was efficient.”

“Our Sales Executive was very helpful. Explained options and we were able to buy the car we wanted. Collection was well handled. We are pleased with the car.”

“Purchase was easy.”

“The Sales Executive was very straightforward, helpful and honest. He explained all the options and helped guide me to the one that suited me best.”

“The Salesman was excellent got me the best deal went threw everything clearly.”

“The Sales Executive kept us updated during the build process of our new Puma. The handover was excellent. He took time to explain our car’s features and the paperwork was made simple by his knowledge of the processes.”

“The Sales Executive was superb throughout. I can’t fault him and, in my opinion, a genuinely nice and knowledgeable guy. Try and keep him, worth his weight in gold!!!!  Will be buying more vehicles in the near future.”

“Service was carried out efficiently and no problems with drop off or pickup. Nice clean car as well!”

“The overall experience from enquiry to collection of our new vehicle was great. Our Sales Executive listened to our needs, provided a range of options and made the process painless.”

“Great Customer service from all the team at Haynes Ford Maidstone!!!”

September 2025

“Customer service from all departments was brilliant. Kept up to date on what was happening including on pick up and drop off service.”

“I had an excellent experience with Ford. The Sales Executive provided outstanding service, was consistently attentive, addressed all of my questions, and ensured nothing was too much trouble. His professionalism and support are greatly appreciated.”

“A warm welcome and good service provided.”

“I had an MOT & Service done the team kept in contact through the day to keep me updated and this was very handy to keep me in the know. I was able to drop the car off at a convenient time and then was able to collect as soon as this was done.”

“Service carried out promptly and for the agreed price, upon arrival and collection of the vehicle there were staff available to deal with me straight away.”

“The time was taken to explain things to me and was repeated, when necessary, the team were very patient.”

“Collected on time and delivered. All hassle free.”

“Excellent service from start to finish.”

“It was all good.”

“My car was recalled and Ford was efficient in booking my car and provided me with a courtesy car. They kept me informed throughout the process. The service lady was efficient and friendly.”

“The staff were prompt, friendly, and incredibly helpful throughout the entire process. Everything was handled quickly and professionally, and they made sure I felt well taken care of. It’s rare to find such a combination of efficiency and genuine customer care.”

“A professional job and kept me advised of work progress.”

“First time with Haynes as wasn’t over impressed with SMC Gillingham. Was so easy to book my car in for its service & MOT. Was notified when car was ready to pick up. No stress at all.”

“Everything as usual, no problems.”

“Great customer service as always.”

“Kept me informed, gave choices and recommendations. Friendly staff. Clean and appreciate the coffee!”

“Excellent online purchase and delivery.”

“Easy to book, great reception and friendly staff.”

“Very welcoming and keen to keep me updated on progress. Very professional.”

“Friendly and helpful.”

“Great drive with the Sales Executive, fully explained features and especially details around EV, which is the main reason we chose the test drive. Though the requested model wasn’t available to drive on the day, we are still confident that EV is our way to go.”

“Good communication while new car on order, and great info when collecting car. Car also very well prepared.”

“Very good customer service very helpful and took the time to show the vehicles and explain the process all very efficient.“

“Good information about the electric vehicles, persuaded me to change from hybrid to full electric.”

“My Sales Executive was very helpful and kept us updated throughout, would recommend highly.”

“Another Service well done & MOT. Have been using Haynes ever since I bought the car.”

“Helpful advice on spec and models.”

“Staff are very polite & knowledgeable regarding the works we were having done.”

“Did the work quickly as I waited for my car.”

“Fantastic staff very knowledgeable and helpful when MOT was carried out.”

“The staff are very helpful and friendly and informative on updates of the service and I didn’t encounter any problems.”

“I was pleased with the work done and the car was returned to me quickly and had been really well cleaned and the price, I thought, was not excessive.”

“Efficient friendly staff who keep you informed.”

“Speedy repair, at a reasonable price.”

“Quick service and good communication.”

“Carried out an efficient service to my vehicle and informed me about a repairable puncture which was repaired very quickly.”

“Contact was very good and the service was very good.”

“Service was excellent and our car was restored to us beautifully valeted.”

“Good service to me over many years. Helpful and friendly. I like the after sale services- reminds me my car is needing service, MOT etc.”

“Just great customer service from all the team there.”

“Very good service and competitive prices.”

“Everything that was done was of excellent quality standard.”

“Very pleased with all aspects of our visit to Haynes Ford Canterbury. All staff were friendly & informative. Answered all our questions & queries & kept us informed of progress with our vehicle. Excellent all round.”

“All colleagues are friendly and helpful and going to Haynes is a pleasant experience, but on this occasion, I would like to specifically mention the Service Advisor who dealt with the return of my car to me at the end of the day. I was trying to understand the invoice because I felt there was a discrepancy. He very helpfully and politely went through the invoice with me and explained everything in full and dealt with the situation very respectfully. As a long standing client (30 years) I have always received a good service from Haynes, but on this occasion the customer service was specifically excellent because of the extra help I needed, and it was very much appreciated so thank you very much!!”

“Great service. Flexible with allowing longer test drive. Open and honest about reductions in cost related to government grants.”

“Easy to book, work was done on time, good service by staff.”

“Prompt, efficient and friendly.”

“All aspects of the experience from collection to return of vehicle was very professional. All work carried out was explained and completed on time.”

“Great customer service and experience.”

“Kept in touch throughout the day and explained the process well.”

“The service was done on time, and the staff were polite and helpful.”

“The service was done in a timely manner and one of the reception personnel inquired about progress on my vehicle without being asked. Which was very good of them. Was also offered coffee or cold water while I waited.”

“Everything was satisfactory thank you.”

“You tried to get me a mobile booking, but when that was not possible you went out of your way to give me a slot in the workshop that was suitable to me. You had very personable staff to deal with me when I got there and when I came back to collect the vehicle. Everything that was done on the vehicle was explained very clearly. Honestly, nothing was too much trouble. (My experience with my previous Ford dealership was so bad, staff on the phone were surly and unhelpful, you had to put your keys in a box and not speak to anyone when you arrived, and staff were very unhelpful when collecting the vehicle). Thank you for your faultless service!”

“Friendly helpful staff. Kept me updated. Quite a speedy service. Also, not a bad price.”

“Very friendly service. Explained everything very well and made us feel comfortable in our choice.”

“Sales person very helpful in explaining EV cars in more depth especially the running costs.”

“Enjoyed watching video of my car being serviced and various checks that were carried out.”

“Truck was serviced on time and on budget, can’t ask for more than that.”

“Quick and simple to deal with.”

“Great staff and efficiency and communication. Work carried out quickly. Very smooth process – thank you!”

“The Service Advisor was really helpful and informative! I’ve had many services done at the garage over the years and always been treated well.”

“Never had a problem with these guys. I have 3 Fords and I’ve done well over 10 services by now. On this occasion a leaf got stuck in the air system…they did not try to pull my leg or charge me for investigation or anything like. They fixed the problem and that was it.”

“Everything went smoothly with helpful staff.”

“Easy to book in. Polite staff. Service completed quickly.”

“Sorted out my car as quickly as possible.”

“Excellent work by my Sales Executive.  I was impressed with both him and the new Capri.”

“Professional from start to finish, from dropping off my car to picking it up. Communication is key and from start to finish from this garage it was abs flawless.”

“Costs explained clearly.”

“The Sales Executive was very friendly and professional in helping me find my new vehicle. She kept me fully informed throughout the whole process. I would have no hesitation in recommending her and Haynes to family and/or friends if they were looking to purchase a new Ford.”

“Our Sales Executive was fantastic. He was helpful, personable and really patient; despite all my questions!”

“Great test drive. Helpful staff.”

“The Sales Executive sorted out everything for me and made it as easy as possible couldn’t have asked for anymore from the customer service he provided.”

“Major service & MOT of my prize Focus.  Everything checked & it’s nice to see a reassuring video from the engineer explaining the condition of the car & any issues.”

“Very professional and thorough work.”

July 2025

“The person who assisted me was both courteous and considerate and made me feel that my preferences were most important to him.”

“The Sales Executive was very friendly and very professional. He covered everything I needed to know and was great when I asked him to explain anything to me again.”

“Communication about what needed doing was awesome and the work was done quickly and effectively. Which is why I keep coming back.”

“The test drive helped me to compare the Explorer with other EV’s.”

“The sales guy was very good, and a well organised drive.”

“Very impressed with the car and the Salesman who kindly accompanied me on the drive! Thank you. We ended up buying one!”

“Met timescales, delivered service as promised.”

“Great Dealership – top service.”

“Always professional – very customer focused – Especially the Service Manager.”

“My son-in-law took my car into Canterbury and was impressed with the service given.”

“Customer service was amazing and car sorted in the timely manner.”

“The car was promptly attended, it did take a long time but to be fair the dealership accommodated me as a waiting appointment.”

“Exceptional service by the Manager and Customer services lady. Explained everything to do with unexpected expensive repair! Including payment options. Vehicle needed urgently for long distance travel within a few days. Sorted this for me which was such a relief. Thank you everyone.”

“The service and repair were all carried out promptly and to my satisfaction. I was kept informed of progress and also had access to a courtesy car, which was very helpful.”

“Everything was done well.”

“The test drive went very smoothly, from assisting my disabled wife into the car as she was accompanying me on the drive, and explaining the features of the car.”

“Representative was knowledgeable about the car and electric vehicles.”

“The Sales Executive was very attentive and easily contactable. He was patient and straightforward in trying to achieve the deal that we were looking for. On the occasions he was not in, the team at Haynes were all very helpful from the Managers to other Sales Executives, and he made sure to return any contact as soon as he returned to work. He found answers to questions that he did not know the answer to at first and we were impressed with the experience considering he had only been with Ford for a month. All paperwork processes were swift and easy to understand. Working in the industry myself, our salesman tailored the experience which made it easy for us and we are pleased to have been able to purchase through our local centre. Feedback regarding the charger – The EV install is relatively easy and partnering with Octopus matches the smooth experience as they are also easy to deal with.”

“Double checked what work was being carried out when I dropped my car off. The staff I spoke to were both friendly and helpful.”

“Great team fast and responsive – do exactly what they say and more.”

“Provided me with the service I expected.”

“Outstanding team – polite – professional – great depth of skills and expertise.”

“First class – we transact across all functions of the dealership and are constantly very high performers.”

“Asked for a wait appointment too late but the team still got my car turned around extra fast it’s what keeps me coming back.”

“Excellent communication and good detailed discussion about issues and resolutions. Easy to book and drop off/pick up. Service reps polite and attentive. Under car video and commentary quite cool.”

“Really great team – nothing too much trouble – very user friendly.”

“Very helpful service department/staff. It was made easy to arrange a service appointment, deliver my vehicle and later collect it from the service department. Work was carried out as required.”

“Helpful staff, MOT and service carried out in a short time period, all paperwork ready when car collected.”

“Fantastic team.”

“From start to finish the experience was enjoyable and they couldn’t do enough to look after us and they even phoned us a day later to get our feedback – brilliant!”

“The service was booked in without any problems, followed up the day before ensuring the car would be brought in. The reception staff were very polite and helpful on the day with all the follow up paper work fully explained.”

“Very accommodating staff, polite and very informative when booking and relaying information on pricing.”

“Haynes’ service can be relied on. Booking a time slot to suit me is no problem and I am advised on progress of work to completion for collection.”

“The communication was definitely excellent.”

“Excellent reception staff. Video provided useful information.”

“Excellent from start to finish! Couldn’t do any more for me. 10/10 really nice funny guy.”

“Great customer service as always.”

“Friendly and efficient.”

“No problem with the booking in process which was professional, friendly and efficient as usual. After a quick trip into town arrived back to find the Mondeo was still undergoing the MOT check and was invited to wait in the rest area where refreshment was offered if needed. On completion I was advised of the results and any cautionary matters before paying for the service I had received again in a friendly professional way.”

“Brilliant team.”

“Our Sales Executive was professional and accommodated our hurry to get on the road.”

“Excellent customer service, efficient and fast service.”

“Prompt service. Quick diagnosis report followed by detailed explanations of what needed doing, how much and how long it would take.”

“Made me feel at home, the Sales Executive was friendly and professional answered any questions I had quickly and I felt valued.”

“Prompt service and excellent service for collection of car and return to home address.”

“Great service.”

“Picked my van up at home, and returned cleaned. Kept informed at every step of the way, even a video posted to my phone as points of service being completed. All in all, a pleasant stress free experience.”

“Booking was easy and I was able to collect my car at the time agreed.”

“Did as asked, booked in quick and easy.”

“Super team.”

“Prompt and efficient and kept me up to date with progress.”

“Our Service Advisor is so helpful and makes the process so easy.”

“Very good communication & flexibility of completion time.”

“Customer Service very helpful. Managed to resolve issue & in good timely manner.”

“Easy to book on line, confirmed and call day before to make sure all still ok for service. Staff polite, car ready when expected and cleaned.”

“Friendly and helpful reception staff together with the clean and comfortable reception area where we waited, and TV for customers to view and magazines to read made our visit a pleasant experience. Hot and cold drink facilities were also available.”

“Requested time to collect and you came up trumps.”

“Our Sales Executive was very good and put us at ease and explained everything to us and answered all of our questions and was helpful about everything.”

“Our Sales Executive was really good took us through all the paper work.”

“Comfortable surroundings to use while I was waiting for the service. Friendly and helpful staff.”

“Was given a replacement vehicle for me to continue running my business which was a great help whilst I was waiting for my vehicle to be repaired.”

“Efficient and welcoming team, smooth process from start to finish.”

“Great welcoming front of house team. Helpful and communicative.”

“From start to finish all went well and kept informed.”

“Our Sales Executive was great, very personable and went through every single detail, we are very happy with the car. Give that man a pay rise!”

“The service department is staffed by polite, friendly, knowledgeable people who appear to really know their job and care about customer service. They called me about extra work, rear brake pads and discs. They emailed me full details, I approved it and the work was still completed on time. They also cleaned the car at no cost. The vehicle had its first MOT at the same time, after ** miles. The fact that it passed is testament to the quality of their previous servicing.”

“I was invited to a special sales event at the Ford dealer. I met the salesman, who was a very knowledgeable and friendly person. I was shown several formats of the vehicle that I was interested in the showroom. Whilst doing this my vehicle was checked in regard to becoming a part exchange. I was not rushed or pressurised into making any of the decisions that I was faced with. In all, it was an excellent process in purchasing my new vehicle.”

“Desk staff were really helpful.”

“Very helpful and polite.”

“Everything was dealt with very professionally and extremely quickly, very happy.”

“Our Sales Executive was extremely helpful and professional in all aspects of buying my car.”

“Great friendly customer service, the guys I spoke to were very helpful.”

“I placed my car with them and everything they said they would was done without any fuss.”

“Very friendly. Work carried out quickly.”

“Staff very professional polite and phoned me when repairs were done. Very happy all round.”

“Prompt efficient service.”

“Easy to book (outside of Ford website). Friendly, informative and the service was to a high standard.”

“Your advisor was very accommodating and helpful and made an appointment as soon as he could.”

“Quick easy and efficient service.”

“Friendly customer service. Explained what they had done at the service check. Cleaned the car.”

“Everyone was friendly, quick work and did everything required.”

“Everyone was very helpful.”

“Very efficient.”

“5 star service from beginning to end.”

“The service at this dealer is absolutely amazing. Thanks again.”

“They were warm and friendly they confirmed my appointment before my slot and went and got my car for me on pick up.”

“All good from start to finish. Cleaned the car much better than all other dealerships I’ve ever dealt with. Lady on the front desk always very nice. Thank you.”

“The whole team were very helpful and supportive of my needs. Super professional and great customer service.”

“Very good communication and all staff were friendly and helpful.”

“I’ve always had a great professional relationship with Haynes Maidstone, and the customer assistant staff have always been very helpful.”

“Excellent customer service. Well organised and friendly staff. Great job! Thank you.”

June 2025

“Great service as usual, couldn’t be faulted”.

“Great experience. Your Service Advisor was excellent, felt really looked after, everything was on point. Thank you”.

“Had an urgent issue with a vehicle. The excellent staff at Haynes Ford Maidstone sent a technician out to our premises within one hour of my call and fixed the vehicle.”

“Polite and efficient service personnel.”

“They were perfect.”

“First class provider”.

“Great team from top to bottom.”

“Always brilliant service.”

“Team are totally in sync – all customer focused and service level driven.”

“Professional, on time, efficient.”

“The service reception was friendly and my Service Advisor was very helpful and approachable. He kept me informed from start to finish about what was happening with my vehicle.”

“Kept us up to date and well informed of the status of our vehicle at all times. Very helpful when asked questions regarding our Motability contract.”

“They serviced and MOT my van. The service I received was amazing and professional.”

“I booked my van in for MOT and was greeted by your Service Advisor. Throughout the process she was so easy to deal with.”

“Very polite quick and efficient.”

“Friendly and efficient service.”

“Appointment on time and work carried out efficiently.”

“Helpful and informative. Very good communication with the service of car.”

“Good communication and a clear explanation of work to be carried out”.

“Made an appointment for a software update to my vehicle. The reception staff had the required job sheet ready and said that they would keep me posted on progress, which they did, the work was completed in good time and everyone that I came into contact with were polite and friendly.”

“The repair was carried out very well.”

“Easily booked in and ensured I was happy with the service.”

“I think the team at Haynes look after their customer and care about the work they do. The service staff are friendly and approachable. Thank you.”

“Service desk was helpful. A short video by the mechanic working on the vehicle showing what was checked, gave an insight as to what happens on a 1st service.”

“Polite – professional – high standard of workmanship – 5 *.”

“Explained everything well and accommodated my timing requests.”

“Good customer service, friendly and informative.”

“Excellent customer care in the Service Centre. Good value for money too!”

“Kept me informed at all points.”

“Great communication and great service with regards to MOT.”

“Very good, service staff very good and efficient at Haynes Maidstone Kent.”

“The staff were really helpful.”

“Staff were very helpful.”

“You said my car would be ready between 1 pm and 2 pm and you did have it ready when you said you would. Excellent service.”

“Perfect what more can you say great service, great staff.”

“Service Desk staff very helpful, friendly and professional. Thank you.”

“Everyone I spoke to were really helpful and answered any questions clearly.”

“I was kept informed of what was going on. The van was ready when they said it would be. All the staff were very helpful and professional.”

“Works carried out vert efficiently and professionally and for a reasonable cost.”

“Everything was explained, kept informed and car finished on time.”

“Quick recall completed.”

“Good communication prior to, and during MOT.”

“Always, friendly, helpful, informative and efficient in every way. Cannot fault Haynes of Maidstone at all which is why we keep returning and would not wish to go anywhere else. Thank you to all the staff at Haynes. Keep up the good work.”

“Great customer service. Good and timely communication and repaired the issue far faster than expected.”

“From booking my car in right, me picking my car up was a great experience their service was great.”

“They are very efficient.”

“Our advisor was very informative and kept me updated.”

“Excellent friendly communication, video updates.”

“The Manager of the service department and his team are friendly and helpful and thank you for a good service.”

“Quick and efficient, happy to advise and easy to get hold of.”

“Collected, serviced, washed cleaned inside and brought back great service.”

“Simple MOT with quick service. Nothing to specifically improve on.”

“Fast, friendly, while you wait service, finished a little ahead of schedule. I particularly liked the fact that the car was cleaned (included in the price). Staff were very helpful and friendly.”

“Friendly – professional – very customer focused with a real passion to do right first time.”

“Whilst my general knowledge of the underlying diagnostic sensor problem was limited, I do believe that the general support I had from Haynes was good.”

“All aspects of the service and MOT very friendly great atmosphere.”

“I waited while my car was worked on so was great to have a great quick turnaround.”

“My Sales Executive has always treated me with the best possible customer care, his understanding of what I require is second to none and I thank him for yet another fantastic purchase.”

“Good communication before during and after, including a follow up call.”

“Friendly professional staff and quality vehicles made the experience great.”

“Everything from booking the van in, the communication and picking the van up were excellent.”

“Collected car, service as expected. Dropped car off, amazing service which meant me & my wife did not have to take 1/2 day annual leave. Brilliant.”

“Really good service and communication.”

“Everyone has been extremely helpful from initial quote to final collection. Our 2 year here after buying a car elsewhere as an older car for son. Will buy here in future for a newer model most definitely.”

“Courteous and friendly service as well as a job very well done.”

“We were kept informed of any additional work required, car was returned when promised.”

“Small communication problems dealt with very pleasantly and efficiently. Air con problem all fixed.”

“Everything was exceptional.”

“Kept informed during MOT and service with everything completed on time. Also received follow up call to ensure I was satisfied.”

“Friendly helpful service.”

“Helpful reception team who kept us informed during the service. we waited at Haynes whilst the car was being serviced and the reception was clean and comfortable and the staff offered us drinks.”

“Good communication, friendly staff, competitive price, free car wash appreciated.”

“Friendly, helpful.”

“Great communication.”

“Communication from picking up the vehicle to returning it excellent.”

“Friendly helpful work was done on time.”

“Fast and professional. Very quick and easy to sort. Very clear in their communication.”

“It was nice that, as I drove in, the Sales Executive who had sold me the car a couple of months ago recognised me and came out of the office to greet me. We chatted about things and he agreed my issue with the car was unusual; a colleague of his had a look, too; it was decided to book the car in to be looked at so I drove round to Main Reception and he stayed with me while the car was booked in. It was nice that I was made welcome and felt very comfortable with all the staff in whatever department. There was no pressure about time or anything else put on me; I know I can pop in with whatever concern I have about the car and it will be sorted out.”

“Excellent communication and timekeeping.”

May 2025

“Fantastic team – great all round dealership – highly recommended.”

“Everything was good with the service.”

“The test drive was enlightening. Was impressed with the car and dealership.”

“Clearly explained & highlighted what needed to be done to maintain overall health & performance for my vehicle.”

“Everything – great comms – great turnaround and do exactly as they say when they say.”

“First Class Dealership – use these as a bench mark for other main dealers“.

“Super Dealership – friendly – professional – skilled and knowledgeable.”

“Very good communication throughout the day, and very friendly.”

“Quick and efficient repair after safety recall on car.”

“Always a professional and courteous service from Haynes, are faultless in their approach“.

“Helpful and polite staff.”

“Communication was great, customer service was amazing.”

“Salesman was friendly and helpful, knew a lot about the car.”

“My sales lady was brilliant. She went through everything with me from start to finish and made sure I was happy and understood everything. I was given coffee and treated with respect from all members of staff.”

“Great service from car being picked up, got video and report of service and car dropped back with a follow up call all within 3 hours.”

“Use this dealership every week – and it’s a tall task to be Consistently Outstanding in terms of service levels, turnaround times and communication – 1st class service.”.

“Quick, informative service car was cleaned upon collection.”

“Professional work gives reassurance when driving the car, and customer service was also good.”

“Excellent service and kept me informed.”

“Very helpful and friendly.”

“My Service Advisor was absolutely amazing and so helpful. Thanks again Haynes Ford.”

“The service is extremely professional. Thanks again I will be back to use you again.”

“Friendly and helpful staff.”

“Staff were very helpful and friendly.”

“The Sales Executive who looked after me was polite, friendly, extremely knowledgeable in helping me select the right car for my needs. The showroom had nice warm friendly feel to it and the other members of the Sales Team were extremely welcoming.”

“Great job done at competitive price.”

“Great staff very friendly, helpful and good communication.”

“Been going to Haynes for years, always professional and do a great job.”

“Amazing and very helpful. The Service Advisor was very responsive and fast in getting back to me. Thanks again.”

“As well as carrying out the full service and sending me a video you also cleaned the car.”

“Offered a pickup and drop off service. Superb for us.”

“Kept me informed of what’s going on and anything that needed doing in the future. Didn’t have to wait all day for service. Staff friendly & helpful.”

“Friendly and professional service.”

“My daughter had brought a vehicle from a second hand car dealer with numerous faults and the dealer was being difficult, causing more problems with the vehicle each time they took it back for alleged repairs. We explained the situation to Haynes Maidstone and have to say they have been the only car place that were kind, respectful, helpful and patient. Shout out to your advisor who kept us abreast of all things and was kind enough to allow Haynes to keep the vehicle as we had to wait for the car dealer to make decisions on the repairs. Other people spoken to were also efficient and understanding. Gave us back some faith that not all car dealerships are cowboys! Thank you!!!”

“Efficient check in, updates and collection.”

“Everything – really friendly, helpful and professional.”

“I love coming in to Haynes. I may as well live here!  The guys always treat me absolutely splendidly and I couldn’t ask for more from the team at the desk.  They all go above and beyond and are a credit to the company.”

“My Capri was taken in for Software update at a time convenient to me and carried out, and tested and returned to me within the stated time.”

“Everything was spot on.”

“Always helpful professional and do what they quote for.”

“The Service Advisor kept me well informed and up-to date with the progress all the way through super service – great team from sales through to management teams.”

“Very Strong Dealership – really customer focused.”

“First class dealership – right first time – nothing too much trouble.”

“Good organisational skills all round.  Everyone was extremely competent. With grateful thanks.”

“There isn’t anything on this occasion. Explained everything clearly and kept up to date with findings. Professional, polite and friendly. Staff are very knowledgeable.”

“Your Service Advisor has been great not only sorting our service but also helping with some paperwork.”

“Ordered my new car at the same time as my car was having a MOT which I found very good.”

“Very easy to drop off nice and early at the start of the day. Added a question to look at on the car was no hassle.”

“My Advisor was friendly approachable and very knowledgeable. Credit to the Haynes and Ford team. We were treated very well and kept informed at all times.”

“The overall experience was very good.”

“Hassel free drop off and collection with service team.”

“Quick and efficient service.”

“Staff are very nice and helpful.”

“Your Sales team have been extremely helpful. They have advised me and answered my questions promptly and clearly. I have been kept informed during the several months while the van was ready. Highly recommended their professionalism and dedication. 5 Stars for sure!”