August 2025

“First class attention from start to finish.”

“I was treated as a valued customer and all questions were answered satisfactorily.”

“My car was collected from my home so I didn’t have to drive to the garage for its annual service and mot. I also asked for 4 new tyres to be fitted. These looked very good. Haynes sent me a video of the underneath of the car and the new tyres. I was very pleased with the work done and the car was returned to me cleaned.”

“Haynes did what was expected.”

“I was able to get the service very quickly using the app which was very straightforward. I received great communication from Haynes and I was happy with the work completed.”

“Answered the phone every time I wanted to contact you. You kept me informed of the progress of the work. The staff were very helpful and pleasant.”

“Your staff were helpful and efficient. I was kept informed on progress.”

“Found the fault with my car quickly and fixed it quickly to a high standard.”

“Communication was excellent and fast efficient service thank you.”

“The servicing of my car went smoothly, as it usually does. I dropped of my vehicle in the morning, and when I returned to collect it, all sorted! Will be back next year. Thank you.”

“Helped me organise the collection of my car as I suddenly had difficulty delivering it for an MOT. Purchased my car from Haynes and wouldn’t want to take it to any other garage for servicing etc.”

“The young man that came out for the test run was extremely good, very polite and had a great deal of information on the car.”

“Friendly reception.”

“Kept me informed throughout the day. Very polite and friendly staff. I have been using Haynes for 3 years now and never had a problem.”

“Had new cam belt fitted and water pump and v belt done too. The guys are fantastic in the service department. Always keeping you posted while works are going on.”

“From start to finish of my experience with Ford Maidstone has been good. Polite and friendly staff.”

“Easy booking in process.”

“The sale experience was efficient with no issues”.

“The Sales executive was efficient and friendly and extremely well versed in the car and explained the ins and outs of purchasing. On collection of the car everything was explained clearly.”

“Explained all the information I needed and dealt with the whole experience in a professional. and friendly way.”

“Excellent service.”

“I was kept informed of progress by phone. The required action was explained together with the cost. All completed as expected.”

“Customer service was great. Follow up discussions and appointment reminders were gratefully received also.”

“Good communication.”

“Very efficient service and return of vehicle. Detailed explanation of all paperwork together with highlighting future requirements.”

“Excellent overall experience, from the service reception to the work carried out.”

“Professional and polite customer service delivered.”

“Professional and pleasant interaction as normal that keeps me coming back.”

“Communication through the day was good, it’s better to know what’s happening than wondering if everything is ok.”

“We were served by a most polite young man, very helpful and couldn’t do enough for us. Very impressed and feel sure he’ll do well in the future.”

“Our Service Advisor was really helpful and friendly.”

“All went very smoothly and staff were very helpful.”

“Polite, helpful and efficient.”