July 2023

“I found the customer service was very good.  I was greeted politely and treated with respect and I was kept up to date with the progress of the service.  Very happy overall”.

“Really first class customer service, work was done in the time given.  Staff are really helpful, professional and polite.  I would like to thank them all”.

“All the staff who I came into contact with were friendly and helpful.  The young lady dealing with the paperwork at the service desk was particularly helpful”.

“I used another dealer before and wasn’t impressed but the experience at Maidstone was very different and really good.  The staff were very friendly and professional.  I can see customer service is high on the agenda here which is great.  I will definitely recommend and use again”.

“Good explanation via video of the vehicle check”.

“Always a friendly and approachable atmosphere and team”.

“Fast friendly service”.

“Excellent informative service, with solutions to issues provided”.

“Our Sales Executive was excellent and extremely helpful.  The pre-collection video was very informative and the handover was great”.

“Great service and easy purchase”.

“Excellent service, text to say work was completed earlier than I expected”.

“Very helpful and efficient”.

“First class service all round, no complaints”.

“The service was carried out within the time limit and the car was returned to me cleaned.  The staff were very polite and helpful”.

“From my personal experience, I cannot think of anything that needed improvement”.

“Had ongoing issue with the car.  Haynes have worked hard to resolve the problem.  Staff friendly and very helpful”.

“The staff were very helpful and very polite.  Went out of their way to help me”.

“Friendly and efficient service”.

“Courteous service.  The young lady was very helpful connecting my mobile phone and the car. Was ready in good time in fact quicker than I expected.  Cleaned and ready to go.  Well done”.

“Very good service, nice people”.