May 2026

“Our Sales Executive was very helpful through the whole process kept us informed all times.”

“All good at point of booking.”

“Brilliant! Your team made it a great experience.”

“As I had to wait your staff gave me an exact time to bring the van in and how long it would take.”

“Ford Maidstone, very friendly and helpful, service wait was reasonable.”

“Always a good welcome at reception and I always feel confident that a good job has been done on the service.”

“Completed the reset of the electronics within timescale. Provided courtesy car.”

“I like your Sales Executive.”

“Answered few questions I had prior to booking, very knowledgeable and explained clearly. Easy booking via phone. Polite and friendly as always.”

“Done quickly and not expensive.”

“Service, MOT completed and changed lightbulb, excellent communication skills at front desk and on the phone keeping me updated. Useful to see the video also.”

“Great service as always. Friendly staff, everything completed professionally, on time, and at quoted cost.”

“You kept me informed throughout the service and MOT. Thank you.”

“Found me a car near enough to my specification, delivered to the estimated time quoted. Sales Rep kept me up to date with delivery time etc.”

“Did what was asked and completed service ahead of schedule.”

“Work done to a high standard, part on order for follow up job.”

“The team delivered exceptional service, providing continuous updates and precise repair timelines, in addition to accommodating vehicle drop-offs the preceding evening.”

“Kept me informed and cleaned my car.”

“Kept me informed of progress. Finished on time.”

“We had the best Motability sales person we have come across couldn’t find a fault from start to finish.”

“Because everything was excellent particularly our Sales Executive who was so helpful.”

“Ticked all the boxes.”

“Excellent customer service.”

“Very satisfied all round with the experience. Staff friendly & helpful. Everything carried out in a timely manner & contacted when all work carried out & vehicle ready to collect.”

“Very helpful.”

“Answered the phone. Polite and attentive. Explained the service and cost. Prepared and ready for my arrival. Communicated with me well during the service. Excellent when I came to collect the car, had all the paperwork ready and explained things well. The car was cleaned very well too! Only improvement would be a slick online booking portal.”

“The service reception was professional and pleasant. The vehicle was serviced and washed within a convenient timescale for me.”

“I have bought several vans over the years from Haynes and always dealt with the same executive, who has always sorted things out for me.”

“Very friendly and efficient staff.”

“Easy booking process, dropping off, collection and update whilst the vehicle was with Haynes.”