July 2026

“Excellent sales person. He was friendly, polite and knowledgeable. He kept us updated every step of the way.”

“The Sales Executive was extremely helpful when exchanging my Puma for another Puma. He’s also very polite and an asset to your team. He dealt with my queries/questions promptly. Collecting my new car was seamless.”

“Thanks for the great service at Maidstone”.

“Great communication, speedy repairs and transparent pricing and information for me to make an informed decision. There was a particular gentleman who kept me in the loop, I have forgotten his name but he has great phone manner and is well informed. Please check who looked after my van service and if his name pops up! great guy, I’ll return specifically to this garage for future work now.”

“Friendly and helpful at the front desk.”

“I found the process of booking in my car for repair very efficient. I was informed of the progress of the diagnostic test & the outcome, with the welcome news that the work would be carried out the same day. As this was a day before the date my car was booked in for, I was extremely pleased & thankful to collect it later that day.”

“Very helpful and efficient service.”

“The Service Advisor in service department always very polite friendly and a gent.”

“Amazing customer service and looked at the vehicle immediately and resolved the issues, Technician was very professional and went above and beyond to get it sorted whilst I was there rather than having to come back for a 2nd trip.”

“I’ve been having a lot of problems with my van recently. The service team have been great the whole way through. They have been very thorough and put a lot of effort into getting the problems fixed and back to me. The Service Advisor has been amazing the whole way through, keeping me updated.”

“The assistant manager and the workshop controller made the experience smooth and effortless, making sure my vehicle was ready on time for me to collect my daughter from school.”

“A great, friendly, helpful and worry free first class experience as usual. Always our go to. All the best and thank you, as ever, to the whole team!”

“Were quick and called me when it was ready, polite too”.

“Very helpful and got car done quickly great service.”

“Kept up to date with car if I need stuff done.”

“Good communication and after sales. Competitive price.”

“Very helpful and friendly.”

“Booking the car in for the air conditioning to be sorted was easy. The person I spoke to was very helpful and explained clearly the options and relevant costs involved. I was called when work completed.”

“Excellent team on the desk. Great customer experience.”

“We had problem with engine coolant system. Haynes fixed it, but we broke down again with same fault. Haynes sorted it, first new part was faulty. Service team were amazing.”

“The Sales Executive was extremely good and helpful.”

“Prompt attention.”

“From the moment I spoke to your lovely lady on the phone to book in until the day I picked up the van service was excellent.”

“Very good communication with the service team and fault quickly rectified.”

“Friendly and professional.”

“Good communication. Great video. Felt satisfied.”

“Everything, couldn’t be better what a great team.”

“Explained everything clearly and was patient with our questions.”

“Good communication with the Service team. Appreciated the recommendations related to other critical components that required immediate attention flagged by the technician and included those in the service “to-do” list. The safety of our family is very important. – Fast delivery of the parts and as a result shorter service time. It has allowed us more time to prepare it for our summer holiday.”

“Professional and knowledgeable but above all very patient with the process.”

“Nice welcome friendly staff.”

“Even after a small hiccup in my recent visit, when I brought this to the attention of the service team they handled the issue and remedied this to my satisfaction. Thank you.”

“All of the process was explained well and on the day went as planned.”

“The Sales Executive was always very helpful and quick to respond to queries.”

Collection & drop off service fantastic.”

“Kept us up to date with how the new car was progressing and if it’s going to be in the timeframe.”

“The repair was finished in a couple of hours which was very good.”

“Highly professional, knowledgeable sales staff. Answered all my queries promptly.”

“The Sales Executive from the new car sales team was very helpful, informative & not pushy at all. Explained every detail etc. Made me feel extremely confident on making the purchase.”

“Good, professional service provided by your salesman.”

“Your salesman is really good at he’s job and a very knowledgeable guy.”

“I recently purchased the Ford Kuga and I couldn’t be happier. From my very first inquiry, the salesman was courteous, patient, and incredibly knowledgeable. I didn’t feel pressured at all, which made a normally stressful process so much easier. I highly recommend Haynes Ford Maidstone to anyone looking for a quality vehicle and transparent customer service!”

“Your new guy was great. Informative, helpful, persistent in getting the car for me. Good communication. Dealt with my office and other dealers to get my car asap. Good test drive. If he didn’t know a question he went away and found out rather than making a false reply!”

“Booking in was easy. Dropping car off easy. Explanation of additional work required all made sense. Car was returned in perfect condition. Staff were very attentive and helpful.”

“Whole experience was fantastic! The Service Advisors gave excellent customer service and will definitely be returning for future needs with all of my vehicles.”

“Great booking in service, great communication and great prices! All staff were so helpful.”

“Staff members very friendly.”

“Helpful and polite – speedy service.”

“Efficient, knowledgeable and friendly service desk staff, immediately put us at ease, looked after us and answered any queries that we had, regarding our MOT and service and some general enquiries including installing a dash cam. The feedback video by the mechanic/technician working on our car was concise and informative.”

“The staff was friendly and helpful.”

“From dropping off my car to calling me to keep myself informed as to the progress of an MOT, service and condition of brakes requiring attention I cannot find fault. Excellent staff manning the desks, very courteous also a very good telephone manner and extremely knowledgeable. 10 out of 10.”

“Communication, work as detailed and friendly.”

“Kept me informed of the work to be done – particularly liked the shared video of the diagnostic.”

“Straightforward.”

“Prompt collection of car and return after service to home address, very much appreciate this. Good follow up and ease of booking service.”

“Excellent customer service.”

“Friendly, knowledgeable staff. Kept me up to date with my availability of the car. Checked in few days after I collected to make sure everything was ok!”

“Used the mobile tech facility – all booked in promptly / arrived on time / service completed.”

“Excellent service good knowledge of vehicle. Helpful friendly and patient. Really pleased.”