August 2026

“Excellent service keeping me informed of the progress. Also, my car was picked up from my home and returned back after the service.”

“Staff at Haynes are always very helpful and keep me updated on repairs to vehicles.”

“Efficient service.”

“From start to finish I had a good experience. Everything was explained to me clearly.”

“Professional and friendly service, attention to detail, kept me fully informed throughout the process, felt reassured that the job was being done to a high standard.”

“Quick service and polite staff.”

“Kept me fully and swiftly informed and updated with advice and cost from booking the service and MOT until collecting my vehicle afterwards. It was refreshing that I didn’t have to do any chasing up.”

“Whole experience was great from start to finish.  The team took care of every issue I had. This garage always puts the customer first and I will 100% be returning for any future needs.”

“Polite and efficient vehicle servicing.”

“Quick efficient service polite staff reasonable price good clear feedback.”

“Everything was done as advised and on time.”

“Test drive was great.  The sales executive answered all my questions comprehensively and took time to do so. The car is really good and because of the very positive experience during the test drive, the Puma is now high on the list. Thanks again for the test drive and huge thanks to the sales executive for being so knowledgeable about electric cars.”

“Extremely helpful, friendly & professional in providing us with great service. All of the staff are a pleasure to deal with. Sincere thanks & well done.”

“Every year since I bought the Ford Fiesta car from Haynes I have placed the car back to Haynes for its service and I have been very pleased with the results. They even send you a video of the work being done. I have always found the staff very friendly and helpful. In recent years they have collected and returned car door to door. The charges have been quite fair and sometimes the car comes back cleaned. Very pleased.”

“Pleasant staff. Offered car wash. Good communication. Good time keeping.”

The service team took great care of my car whilst they carried out the required service and they did also request whether they could maybe wash the vehicle – not necessary as I had already done so myself a few days before handing the car over to them.

No 1. the service and the MOT we were very pleased with. Also watching the service which is very interesting. And when l picked the car up it was sparkling.

All goes to plan when booked with the mobile service van.

Professional warm and friendly staff made an excellent experience from beginning through to the end.

Very polite and efficient.

Great service.

The staff always make me welcome with a friendly smile. You get the costs involved when possible. You get offered a free hot drink. You get a good service and MOT. You get a call when your vehicle is ready. They also cleaned the car inside and out, which is very welcome when you are disabled. It’s always a pleasure to visit Haynes.

Changed cambelt within two days as promised. Regular reports on other problems. Offering (and doing) a wash and hoover was very welcome.

The day went as planned, I dropped my car off and checked in with the Service Desk. I was advised regarding the estimated collection time, also received a telephone call to confirm my car was ready for collection. Car was given a wash and clean which was a welcome addition to the experience. All good.

Staff very professional.

The Sales executive was brilliant she explained everything from start to finish and then explained the cars functions.

Whole process of service (video is a good idea) and MOT went seamlessly; very pleased with the Ford staff.

“Very good service.”

“Great hospitality while waiting for vehicle from workshop.  All excellent service.”

“Quick service.”

“Reliable and quick service.”

“You serviced my car quickly and efficiently and kept me informed.”

“Friendly staff.”

“Great service and very fast.”

“We were very pleased with all aspects of the service provided by Haynes.”

“Very happy with the service, helping me with the coffee machine and l like to see staff smile.”

“Organised. Good parking facilities, professional team sit and wait facilities really good.”

“The Sales Executive was very friendly and professional when I attended for the test drive today. Welcoming and explained the process well. No improvements needed.”

“The Salesman was very efficient, gave us all the relevant information and guided us through our purchase well. Very easy process and would highly recommend Ford at Maidstone.”

“Yes, everyone was nice at the Ford garage and it was great.”

“Haynes Ford kept me informed and update date regarding the “Ford Protect” warranty. They did everything they could to help.”

“The appointment was made and ran like clockwork on the day.”

“Very courteous, rang me when it was ready. I also got a year’s recovery and breakdown cover. Thanks Haynes.”

“Not only did the dealer look at my vehicle very quickly, minimizing downtime, the work was completed fast and with care. It is a Tourneo WAV and an independent garage had let us down but the Ford service at Haynes was both fast and very high quality. I would strongly recommend Haynes to anyone wanting a quality service.”

“Was absolutely brilliant service was absolutely well happy when I come out of the Ford garage very very professional from going in to taking my van in, to going out was perfect.”

“The Staff are always knowledgeable and helpful which makes the whole experience quite easy.”

“Everything to be done was completed.”

“Good communication as the MOT had to be rescheduled.”

“Very good contact before date of booking. All staff very friendly and polite.”

“On time, reasonable estimate of costs, happy with staff relationship.”

“Workshop was very helpful and quick to get the van sorted.”

“The Salesman was brilliant from start to finish. He made me feel comfortable and always listened to what I wanted. He always kept me informed of each stage and was always professional.”

“I wasn’t familiar with an electric/automatic car so was pleased when the sales person took me to a quiet car park to get used to it.”

“The salesmen was very helpful and courteous throughout the whole procedure, and explained everything.”

“Friendly, helpful, efficient.”

“Resolved a number of issues that had been ongoing with the car and returned it earlier than expected.”

“Serviced as expected and returned as advised.”

“You treated me like a human being so thank you.”