Feedback – November 2020

November 2020

“Friendly staff, clearly committed to providing excellent customer service”.

“I was able to bring my car in straight away and the issue was fixed very quickly”.

“Very efficient, I was able to drop my car off on the Friday night to be worked on Saturday morning.  I was then called at about 11 when the car was ready for collection.  It even got a wash!”

“Excellent service.  Kept me informed of progress during the day”.

“Car was ready in the time they said and everything felt very Covid safe”.

“As always our Sales Executive has done an outstanding job of finding the right car for me along with a good deal.  The sales experience was faultless and I would like to praise him for the courteous and professional job he has done”.

“The whole service was good from start to finish”.

“Communication was great.  Salesman was super and very helpful.  Handover was brilliant”.

“All the staff were very polite and helpful.  The company set up for the crazy Covid lockdown made me feel completely safe and protected.  My car was serviced to a high standard and completed on time”.

“The staff are always friendly and courteous”.

“Yes, all good with pick up & return of car & communication”.

“Very well organised, especially given the lockdown and Covid restrictions”.

 “Great service as always.  Staff recognize you on arrival to drop off and collect the car”.

“Very helpful”.

“The time given to me was amazing”.

“Always excellent service from Haynes Ford”.

“Very professional & exceptionally helpful”.

“Staff were really attentive but not overbearing and intrusive.  Polite and left us initially to browse without us feeling pressured”.

“I received excellent service from the Sales Executive.  She was really helpful finding the right car for me.  She listened to what I wanted, was knowledgeable and kept me updated”.

“We were looked after very well from start to finish”.

“Kept well informed, really friendly and helpful and nice clean car at the end”.

“Service was due so went to dealership where they booked me in following Covid-19 guidelines.  All good”.

“Excellent, Haynes did what it said on the tin, early appointment and in these difficult times, I was able to wait around and be on my way in 2½ hours”.

“Very relaxed throughout and great polite service from our Sales Executive”.

“Seeing as it’s been a bad year because of Covid, was pleased the way things were handled”.

“Overall efficiency”.

Feedback – October 2020

October 2020

“Our salesman was clear and explaining everything that we needed to know”.

“Our Sales Executive was very helpful and knowledgeable about all the Ford products”.

“Very good service, many thanks”.

“Very well organised and laid out”.

“Haynes continue to provide an excellent service, helpful, friendly and always going the extra step to ensure total satisfaction”.

“I was able to pick my new car up sooner than expected.   The sales team were very cheerful and helpful despite the challenges associated with Covid-19”.

“Haynes sent someone to collect my car from my home and return when service complete.  This is very helpful to me being disabled.  I also find the video of my car’s check very interesting”.

“Precise and to the point.  No waffle and always appreciate that.   Also, talkative and friendly so felt comfortable with all my questions”.

“Everything was top drawer”.

“Happy with booking in process.  Efficiency of service and was contacted in regard to the recommended changes.  Also, contact on completion and finalising the necessary paperwork.  Well done to all”.

“Excellent service from a professional team, nothing too much trouble”.

Feedback – September 2020

September 2020

“Visit made very easy by friendly and helpful staff.  Service was completed and car returned earlier than expected with breakdown of work carried out explained well”.

“Cannot think of anything to improve service.  Our salesman was thorough throughout”.

“Used Haynes for years and always received a good service from the New Car Sales team”.

“Everything went as planned and I was very happy with all aspects from ordering to collection.  The Sales Executive kept me informed all throughout”.

“I felt as though the Covid situation was well managed”.

“Good communication and Covid compliance”.

“Booked my MOT online on the day, it took about an hour very quick at ringing me to let me know my car was ready.  Keep up the good work in these crazy times”

“Excellent service, I was informed of a minor problem and given the cost which I accepted”.

“Efficient – good communication.  Nice clean car”.

“Everything was as the video predicted.  Service was carried out and the car was washed in the time agreed.  Cheerful, helpful greeting”.

“All very easy from booking through to picking the car up when the service was completed”.

“Always great service”.

“The service was as always expertly done again.  As always Haynes of Maidstone take care of their customers for sure, cannot fault them”.

“Car was ready on time and I was impressed with the live video”.

“Ease of booking my service online.  Handy location of dealership.  Friendly professional staff.  Great communication.  Car washed at no extra charge.  Ford Assist in with the price.  Reasonable cost of the service”.

“Service was carried out in a very short time, excellent work”.

“The information provided by the sales person was top notch.  Told us all we needed to know and gave us good info to help us decide”.

“The salesperson really listened to what we were looking for and delivered”.

“Our Sales Executive was exceedingly helpful.  Listened to what we wanted/needed and gave sound advice.  Professional and friendly service”.

“Great experience all round”.

“Very efficient and friendly”.

“All went well, from start to finish”.

“Friendly, helpful service advisor and prompt contact when the service was completed”.

“Excellent service”.

“Recall was done well”.

“Good efficient service, in these difficult times”.

“Excellent service many thanks to the team”.

“They were friendly and polite when I saw them on both drop and collect”.

“Delivery was quick.  Sales Executive kept me informed and updated.  Smooth handover”.

“All went very well, especially considering Covid precautions”

“Friendly and listened to what I wanted.  I felt a valued customer”.

“Haynes service was excellent.  Our Sales Executive was very helpful in providing us with the options in our price range and made the process as easy as possible”.

“We felt safe dealing with Haynes as we are shielding.  There was no pressure from our Sales Executive so we felt comfortable making our purchase”.

“Haynes Ford went to a lot of trouble to locate and secure the exact specification and colour vehicle that I wanted.  Delivery was delayed as the car was locked down in Scotland due to Covid 19 but I was happy to wait for the right car”

“Excellent customer service by the Sales Executive.  Always received a speedy response for any questions I had”.

“Have used Haynes for many years.  The Sales Executive was a fantastic salesman.  So helpful and understanding”.

“The Salesman was so helpful, didn’t push me into a sale and helped me get the car I wanted with the price I wanted”.

“Nothing at all, the Salesman was great to deal with, informative, helpful and a credit to your Company”.

Feedback – August 2020

August 2020

“Everything was explained fairly well”.

“The ease of booking in, dropping off and collection was very smooth.  I was delayed and made contact regarding leaving the car overnight.  All locked in compound safety and collected the following morning, perfect.  Nothing could have been improved, thank you”.

“Honestly nothing can be improved, such excellent service from start to finish.  Our Sales Executive was superb.  I’ve dealt with a lot of sales people in my time having been an estate agent for over 10 years and he was honestly fantastic”.

“Excellent service and quick delivery”.

“Sales advisor was very thorough.  Very pleasant and helpful”.

“Collected and returned my car to me from work, which is really helpful.  Kept me informed of progress by phone”.

“Customer service was helpful, conducted in a pleasant manner”.

“Prompt, efficient and friendly booking in”.

“Easy drop off, work done to a very good standard”.

“Smooth service from start to finish.  Helpful and attentive staff”.

“The whole experience was excellent.  Our Salesman was very helpful and tried his best to keep me up to date throughout the process after everything stopped during Covid-19”.

“All went well, especially handover to colleagues during Covid-19”.

“Checking the car in and collection went smoothly”.

“Considering current situation was all handled well”.

“Very helpful”.

“Our Sales Executive was very helpful and kept us updated on car progress even through these difficult times”.

“Easy to book, professional and trusted service.  I would highly recommend”.

“I was very pleased I used Haynes Maidstone for the purchase of my 8th Motability vehicle.  I received great service from our Sales Executive, the Motability specialist, who had a friendly and relaxed manner, which made it a pleasure on this occasion”

Feedback – July 2020

July 2020

“Our Sales Executive was brilliant – not pushy and worked hard to find a car within my limited budget.  The delivery was delayed due to lockdown but she kept me updated the whole time”.

“Excellent experience all round”.

“Was very quick and easy and felt safe entering due to Covid-19”.

“Staff always try to get vehicle back ASAP”.

“The service received from staff was great and even the booking experience was superb.  I really liked the video included afterwards.  Perfect all round”.

“Very knowledgeable staff.  Good welcome despite Covid-19”.

“Fantastic service from all staff at Haynes.  They booked my car in within a week of calling them, when dropping the car off and collecting the courtesy car everything was dealt with quick and efficiently and safe in these Covid times.  When the car was ready, I was contacted via phone but also sent a video of my car being serviced, which I thought was brilliant.  Collected my car (cleaned too) and I was away again within minutes of arriving.  Could not fault this service at all.  Well done guys, so impressed”.

“Everything was brilliantly organized in the showroom and service area to be Covid secure.  I felt very safe and comfortable waiting for my vehicle.  As always great service from the team”.

“From the first booking of the service and MOT, I received a courteous and very efficient service.  I was fully informed as to what was going to happen as regards booking in procedures and was advised via a phone call and video report as regards progress.  All paperwork was provided promptly when the car was collected”.

“Good friendly service”.

“Excellent, completed quickly, great service”.

“My Sales Executive was very helpful throughout the sales process, answering all my questions and keeping me informed on progress of the car.  He did a fantastic job at handing over the car during the testing time we have a present, his handover video was very professional.  He is a credit to the sales team at Haynes of Maidstone”.

“They are always ready to help in any way”.

“The idea of using a camera to show a customer exactly the checks which are carried out during the service is an excellent one and to be able to actually see the checks on a mobile phone is simply brilliant.  There can no longer be any suspicion by a vehicle owner that the garage is charging for repairs or replacements which are not needed.  Whoever dreamed up the idea of using a camera in this way deserved the highest praise”.

“In these difficult times, it was easy to book the car in by phone.  The video sent to me showing what the procedure for the Service Department was very good”.

“All went well”.

“I can’t think of any improvement.  I was very impressed with the service I received.  The vehicle was collected from my home and delivered back to me and had been thoroughly cleaned”.

“Social distancing well signposted.  Pleased that service could go ahead although Covid had shut down so much”.

“Very friendly welcome.  Prompt service”.

“Excellent service, no complaints whatsoever, especially during these difficult times with social distancing”.

“Car was collected at 8.00 am, service and annual test completed and returned by 2.00 pm by very helpful driver”.

“Efficient booking and reminder.  Immaculate premises.  Completed within time advised and paperwork prepared to really high standard.  Video check was really impressive”.

“Prompt collection and delivery, very reasonable price.  Car cleaned inside and out.  Whole process excellent”.

“Very efficient and smooth process”.

“It was booked in when I wanted.  Because I live so far away, I had to bide my time in Maidstone so the car was worked on immediately and I was phoned as soon as possible”.

Feedback – June 2020

June 2020

“Our Sales Executive was amazing, she kept me up to date every step of the way and was very patient at dealing with all my questions/queries.  Certainly made the process of buying a new car very easy – even in lockdown!”

“My service experience was a good one and would not want to change anything”.

“We had a good experience dealing with the Service Department on this occasion.  They called to check if we were ok to pay for the extra brake fluid charge.  The video sent was professional and the tech seemed knowledgeable.  Well done guys, we will be back next time”.

“Well managed given current conditions”.

“I used the online service to book my car in.  I had a query about early opening times and received a response the next day which was great.  Upon arrival once open I was seen to quickly.  I had mentioned that I felt my brake pads and discs may need changing.  As expected due to my first service last year, I was not ripped off as have previously been with using another car manufacturer and was informed that only my pads needed doing and the discs were fine.  Service was of good quality, fairly priced and will definitely continue to use Haynes and also recommend”.

“Have used Haynes for the past 3 years for servicing my car.  I find them very fair priced and communication before, whilst and after they have my car is very clear and on point.  12 months road side assistance with every service is also a nice touch.  Recently during the Covid-19 pandemic their service has been professional and slick that not to effect the experience of the customer”.

“Polite, efficient and professional service from point of me making first contact from booking the service to its completion and collecting the car”.

“Easy to arrange booking on the day I wanted, drop off straight forward adhering to social distancing etc.”.

“All efficient and car returned, valeted and sanitized”.

“It was a pleasant trip to get the vehicle serviced, very friendly staff and fantastic social distancing measures in place”.

“I was very impressed with the care and attention with regard to precautions necessary during this time”.

“Can’t fault the service from booking in to receiving the call to tell me the car was ready”.

“Everything went very well and was well informed before I arrived”.

“Helpful, polite”.

“Haynes dealt with both the service/MOT of my car and repair of my wife’s car in a reassuringly calm and effective way”.

“Great service from booking to collection”.

“I was sent a brilliant video prior to taking my car to Haynes which clearly outlined arrangements that have been put into place for Covid-19.  When I arrived the gentleman that served me was very polite and knowledgeable.  After collecting the car, the video of the service was extremely good and provided me with clear details of the inspection”.

“Quick and easy to book by phone.  Because of lockdown it was a timed appointment so very quick to book car in.  Service carried out while I waited.  Friendly and knowledgeable staff”.

“Collection from our home was faultless as was its return, on time and with an excellent handover when returned.  I honestly don’t think there were any negative points”.

“Absolutely everything from booking the car in on the day to picking up again.  The video of the service was excellent too.  The second service I’ve had with yourselves since buying from you and I’d thoroughly recommend your garage.  The mechanics are extremely good and the whole experience extremely professional from start to finish.  Thank you to everyone”.

Feedback – March 2020

March 2020

“It was easy to arrange the repair and courtesy car and the work was completed much quicker than expected”

“Excellent service and support enabling me to remain at home while my car was serviced”.

“Top marks again”.

“My car was collected and delivered as planned and I was kept well informed about the progress and result of my service”.

“The lady who dealt with me was very professional and very friendly.  Can’t give the team at Haynes enough praise for ensuring the safety of the customers”.

“Excellent customer service as always”.

“I have always found Haynes professional and efficient but I was particularly impressed at the way they have approached the current Covid 19 virus issue.  I had to take my car in for a MOT on the Thursday following the PM’s announcement regarding staying at home (not applying to car MOTs before the end of the month).  They had a hands free sanitizer as you entered the building (the doors are automatic) a clear approach to the service desk and queuing system (but there were no other customers when I arrived) and obviously understood the 2m rule and the concerns of customers”.

“Everything was great”.

“Fast efficient service received”.

“Very friendly and experienced staff”.

“Good customer service”.

“Sales staff very helpful & attentive”.

“Our Sales Executive had a friendly and professional manner which gave me confidence in all he said.  He had excellent knowledge of the vehicle and explained the controls clearly.  He made us feel at ease with the whole process and showed patience and understanding whilst explaining both the financial and practical side of purchasing a new car.  This is the first time we have bought a new car and found it to be less worrying than we expected.  Our thanks to him and to Haynes for making it so.  I have no suggestions as to how it could be improved and would have no reservations recommending our Sales Executive and Haynes to my family and friends”

“Our Sales Executive went above and beyond to help with my purchase.  He kept me fully updated and informed at every step and was most accommodating in arranging a collection date and time to suit me”.

“Nothing could have been improved, the service was exceptional as well as the communication.  Second Mustang bought from the Maidstone dealer for this very reason”.

“Timely collection/drop off and regular info given throughout the day.  I have used Haynes Maidstone for years for both company and private cars”.

“Absolutely everything first class, as always.  Especially appreciated in these difficult times”.

“Superb – as always”.

“Got in, got done, got out.  I couldn’t ask for any more”.

“Very prompt and efficient service.  We were grateful for the pick up and drop back service as we were self-isolating at the time”.

“Ease of booking the car in, politeness of staff, helpfulness of staff, phone call to give advice, questions answered”.

“Great service, friendly staff”.

“Completed work quickly and telephoned to say all done”.

“Excellent reception and arrival process. Kept informed through the day.  Excellent exit and payment process”.

“Easy to drop the car off no wait time”.

“Kept well informed and vehicle was collected and delivered back very quickly”.

“Efficient and friendly.  Good communication throughout”.

“A reminder received via email, easy booking system.  On the job live video.  Excellent service”.

“Very efficient. Courteous staff.  I was kept informed of progress and given a complete breakdown of what work had been completed”.

“It all went very well”.

“Swift booking in service.  Polite staff.  Good communication”.

“Liked the video of health check, courtesy car arrangements very smooth.  Emails sent and received to arrange service very helpful”.

“No delays when I delivered the vehicle.  I was asked when I would like to collect it.  They phoned me 30 minutes before the agreed time and told me the service was completed along with a wash.  I was very pleased with the service and collection”. 

“Our Sales Executive was very professional and helpful in choosing our next car”.

“Friendly efficient, explained all aspects”

“My sales contact was extremely helpful throughout the whole process”.

Feedback – February 2020

February 2020

“Serviced car very good and office staff very professional”.

“The staff on the Car Service desk were very informative and helpful, a welcoming manner and friendly demeanour”.

“The Customer Service Manager was efficient and made the process very simple.  The speed of the overall process was phenomenal”.

“Very helpful salesman”.

“Excellent service from the new car consultant who provided a friendly, efficient and enjoyable experience”.

“Knowledgeable, helpful & friendly sales person”.

“Smooth process and a great deal”.

“I was able to make a booking at short notice.  My vehicle was collected from my home and returned there when service was completed.  I was updated by phone as work progressed and given clear details of work required.  My vehicle was returned fully valeted, shiny clean inside and out.  All the staff were very friendly and professional, resulting in an excellent overall experience”.

“Excellent service as always from start to finish.  There are no improvements that could be made”.

“All good”.

“We always go to the same Sales Executive who we have used for years and is the reason we come back to Haynes Ford.  Have recommended him to family and friends”.

“Pleasant experience”.  

 “All staff very polite and helpful”.

“Service was done in good time.  Good explanation at end, car was nice and clean on outside”.

“Always helpful”.

“Haynes always collect and return my vehicle which, as a disabled person, is very helpful to me.  All the staff that I come into contact with are very friendly and helpful”.

“From start to finish everything ran smoothly”.

“Very good service from Haynes as usual when we put our car in for its yearly service and MOT.  The delivery and pick up of the car are a real bonus and the year’s free roadside recovery is a welcome bonus.  All staff we speak to are very polite and knowledgeable.  Thank you”.