March 2016

“Friendly staff.  Car ready for collection around the time they said it would be ready.  Feel confident having my car serviced etc at Haynes”.

“The service we received was excellent”.

“The Salesman at Haynes was brilliant”.

“I have been a customer of Haynes in Maidstone for a number of years.  The Salesman I deal with is a real credit to the Company.  He always explains all aspects of the process and nothing is ever too much trouble.  Every time I visit the dealership all staff are very warm and welcoming.  So all continue doing what you are so great at”.

“Very good overall service ethic”.

“You always make the process very easy and are attentive”.

“I can trust them to do a good job for a fair price”

“Nice friendly staff who valued my time”.

“I was particularly impressed with the telephone call I received from the Sales Executive during the evening of the day I took delivery.  An exceptionally courteous enquiry to make sure everything was OK with the Mustang and that I was pleased with my purchase.  Very well done!”.

“Can’t think of any improvements that could be made”.

“Friendly but would have liked more detail about finance options”.

“Your new car salesman has shown excellent aftersales care and has been very helpful throughout”.

“No improvement needed, really good experience given”.

“My salesman was extremely helpful, answered all questions I needed and helped me with the car I wanted”.

“Salesman extremely helpful”.

“The Sales Executive was very professional and a great help with his advice and follow up assistance.  A credit to Haynes”.

“Time it took to drop off and collect car was very quick and efficient”.

“The team and service was great, I’m a Fiesta ST owner and very protective of my car, as it’s my pride and joy.  But the staff were understanding and very friendly”.

“Very good service all round, no improvement needed”.

“Overall a fantastic experience with knowledgeable sales people, the whole time went smoothly”.

“I was treated well from start to finish”.

“It’s very easy to book the car in and Haynes were very accommodating when I had to change the time of the service at short notice”.

“I wasn’t inconvenienced as I was promptly given a lift home whilst my car was being serviced and my car was ready for collection at the expected time”.

 “Good customer service, always happy to help!”

“Car was collected from my home and returned in excellent condition by your helpful and friendly staff”.

“I always will go to Haynes at Maidstone, keep up the good work and customer service”.

“The whole experience was excellent”.

“Very smooth, from booking to dropping off the vehicle and collection.  Staff are always courteous”.

“Excellent service and excellent staff who recognise you and know who you are when you walk into reception”.

“Efficient and professional as always”.

“Everything went well, timing was perfect and the people kind and considerate”.

“My requests were dealt with promptly and efficiently”.

“Good experience all round, good value”.

“All went very smoothly and received my serviced car in good time and nice and clean too!”

“All my needs were met in a friendly and professional manner”.

“The Sales Executive was very friendly and approachable and when I had a couple of questions he came back to me to resolve those questions”.

February 2016

“The salesman was the best car sales executive I have met in 28 years of buying cars – very attentive, responsive and professional.  I felt he facilitated my buying experience rather than trying too hard to sell me something”.

“Everything was fully explained and my questions asked were fully answered”.

“The salesman was very helpful, polite and answered all my questions honestly.  Due to his excellent help I recommended my son who has now also bought a new car from Haynes”.

“Good deal all round for both parties”.

“I have used Haynes Dealership for my last three car purchases and have always been well satisfied especially with the way I have been treated.  Keep it up”.

“I began looking at a used car but ended up buying a new one.  The Sales Reps in each department went out of their way to spend time with me and were not pushy, which would have certainly put me off.  I felt I was allowed to have a free choice and made very comfortable and welcome at all times.  They were efficient in keeping me posted about the delivery, insurance etc.  Highly recommended”.

“The Sales Executive was brilliant, explained everything fully and couldn’t do enough to help me and kept me fully updated on progress while awaiting my car’s arrival”.

“Extremely helpful sales person.  He was very informative and made me feel confident about buying a new car”.

“The sales assistant was extremely helpful and he is clearly a well experienced member of the team.  He understood what I wanted from my vehicle and he helped me get the best car for the money, which was of a higher specification than I originally thought”.

“I was extremely pleased with my overall experience with Haynes and also the sales person was extremely helpful and polite”.  

“I cannot praise the Salesman, your staff and your Maidstone store enough, nothing was too much trouble and all my questions were answered fully”.

“Our sales person was very organised and took care of everything so I had a stress free experience”.

“Very friendly staff, only too pleased to help”.

“Haynes provide an excellent service all round”.

“As always good communication.  Always feel that Haynes go the extra mile where other Ford garages do not”.

“There was all round commitment of the staff to ensure I had the best possible experience”.

“Kind staff, not aggressive sales staff.  Always in contact throughout the sales cycle, kept me updated regularly.  Took note of my specific requests and met them all”.

“Very helpful”.

“The individual dealer relationship with the Salesman was brilliant, he couldn’t have been more helpful”.

“Customer service and service excellent, keep it going”.

“The sales person who dealt with me was very professional once again.  It’s nice to be remembered from my previous purchase!  All my needs were taken into account and I felt that everything was looked at to make sure I got the best deal possible”.

“Service was faultless. Only improvement was that the part ordered could have arrived quicker for gear stick, but I appreciate that there was a bank holiday between the service and the eventual phone call to say that the part was in”.

January 2016

“I have been using Haynes for 15 years and have only positive things to say.  I have bought brand new cars, had cars serviced and used the Parts Department – all areas offer great customer service”.

“The Sales Executive was really helpful throughout the whole experience.  She made us feel at ease and I felt that if I had any problems she would be able to sort them out for me”.

“Total co-operation and support from Haynes at all times”.

“As always, my experience with Haynes was perfect and I honestly couldn’t recommend any improvements”.

“Staff are always very polite and helpful”.

“Everything was perfect – no problems”.

“Excellent communication to inform me the vehicle was ready for collection.  Work carried out to an excellent standard”.

“I have been a customer of Haynes for approximately 25 years.  Haynes came highly recommended all those years ago and, although personnel have changed over the years, the standard of service has never been less than excellent”.

“I have no complaints – keep up the good work”.

“I felt comfortable with the salesman and he didn’t try to push me over the sum I said I could afford which I was happy about”.

“Great product knowledge, welcoming sales team, an excellent experience”.

“Even though a refurbishment was underway, the showroom was still immaculate and the staff friendly and helpful”.

“All the guys on Service Reception are really helpful, couldn’t ask for better service”.

“Everything went really well during the whole process, the service provided was spot on and I can’t think of anything that could have been handled any better than it was”.

“Whole transaction could not be improved upon, happy from start to finish”.

“I was impressed that having discovered a fault I was given sound advice and that the fault could be put right that same day”.

“I had a very positive experience.  Staff were very helpful and approachable”.

“Friendly helpful staff who kept me updated”.

“It was brilliant and the sales lady was very helpful with everything.  So happy with it all round, the best I’ve been to”.

“It was all good”.

“The Sales Executive was very professional, pleasant, calm and patient.  Explained everything and not at all pushy”.

“Great”.

December 2015

“Very happy with all aspects, keep it up”.

“From the day I first entered the showroom, I have been welcomed, made to feel comfortable and listened to.  An excellent dealership”.

“They got me a really good deal on a full set of premium tyres”.

“I have been using Haynes for a number of years now and have found them to be excellent in all areas regarding work on my vehicle and previous vehicles.  I would strongly recommend them to my peers”.

“Bought the car at Haynes, all servicing has been done there and excellent service every time.  Always very helpful”.

“My Salesman was very friendly, went through everything with me and helped before and after the sale.  Very satisfied with the customer service I received.  Great little car so responsive for a small engine, comfortable smooth ride.”

 “The Sales Executive knew what I wanted and advised me on what was best suited to my needs”.

“My first experience with Haynes and overall very impressed”.

November 2015

 “The Motability sales person was the best I have come across in many years.  I would recommend him to anyone.  The service was second to none.  Thank you Haynes Maidstone”.

“I could not wish for a better service experience”.

“Staff very friendly and happy to help”

“Explained how the car worked very well, set it all up for me.  Very good”.

 “The Salesman made the buying of my car very easy, nothing was too much trouble. He explained everything to me very clearly and at my pace.  Very impressed with his whole manner”.

“Always first class service at Haynes”.

“The dealer looked after me from beginning to the end where I picked the car up.  I cannot fault them in anyway, they showed me how to use SYNC and explained every aspect of the car”.

“Explained what was needed and did an excellent job charging exactly what they said it would cost”.

“Good communication and commitment to ensuring an easy transaction”.

“I would like to send my thanks to you for your very kind help.  I am sure that receiving a call that might have been a “wild goose chase” could have been irritating.  Your tenacity and patience is a credit to you”. 

“Listened to my requirements and recommended the correct vehicle for me”.

“The Sales Executive who went through the whole purchase of the car was excellent, kept me up to date with delivery times and other information I required.  Excellent member of staff!”

“The Motability Rep is excellent, very knowledgeable regarding all the models available and any benefits that would be applicable to my needs”.

“This is my first experience of Haynes, although you came strongly recommended.  However, the recommendation was great advice as my experience to date has been excellent.  Thank you”.

“He knew what I wanted and made sure I got it”.

“Always have been very satisfied with services”.

“My overall experience was brilliant”.

“Generally very good”.

“Welcoming, air of efficiency, telephoned on completion for quick collection, clean car ….. very satisfied overall”.

“Excellent customer service”.

“I am extremely satisfied with the service from the Sales Executive.  He explained everything and demonstrated all the controls of my Kuga, as I have never driven a Ford car before”.

“Polite & friendly”

“I had a routine basic service and MOT with no advisory issues.  Everything they did was of a high standard and I was fully satisfied”.

“The first service was carried out quickly and professionally.  The welcome when leaving the vehicle and collecting was excellent.  Thank you”.

“Good clean workshop, good showroom, confident I will get 1^st class service”.

“I am disabled and Haynes Maidstone collected my car from my residence for its service and delivered it back.  Doesn’t get more helpful than that! Does it?”

“Great communication throughout the whole process”.

“Professional”.

October 2015

“I had very personal service and would highly recommend Haynes”.

“The service was done efficiently and in good time – what else is there to say”.

“I am disabled so my husband always drives the car.  I am most impressed with everything Haynes do”.

“Did well – communication as I needed the vehicle back by 1.30pm, they got it done an hour early”.

“The lady sales person is always very polite and helps me to understand the workings of the new car, also offers to set up the radio etc.  Very nice to deal with”.

“After getting my car I e-mailed the dealer and they replied quickly with helpful answers.  Very clear information being given”.

“Very good salesman, not pushy and knew his product”.

“Always carried out work or made calls when he said he would”.

“The dealer listens, gives choices and advice but doesn’t pressurise”.

“Very happy with my new car and the excellent service I received”.

“I would definitely go back to Haynes or recommend to my friends to shop there”.

“Impressed”.

“I am very happy with my Fiesta ST, this is the second one I have bought from Haynes and just like the first excellent service from start to finish!  Thank you”.

“Everything was great”.

“Excellent communication”.

“The Salesman is a superb representative for Haynes and Ford.  I have since recommended the dealership and the Salesman to friends and family”.

“The dealer was exceptional in explain the process and options to buying the car.  He couldn’t have given any more time in going through what happens when I pick up the car and the financial choices.  He made me feel confident in buying from Ford at Haynes which I have now recommended to others”.

“The sales person was very friendly and made me feel relaxed when discussing the details of purchasing my new car”.

“Carry on the great work”.

“I found the Dealer excellent to deal with.  The Sales Executive was very professional and made us feel that we were very important to him, even after we had signed to buy the car.  If we change our car over in three years, I hope he is still there for us to deal with”.

“Overall excellent service”.

“They listened to what I wanted in my new car explained the difference in different models. I had two test drives and they searched for the make and model I wanted.  I never once felt pushed or pressurised into buying my new Fiesta”.

“Car collected for the service from my home when they said it would and returned cleaned, looking like a new car again”.

“The service experience was very good”.

“I would just like to say a big thank you to the Sales Executive for being with me in the early stages of getting my new car, right through to me driving away in it.  He answered all my questions and worries”.

“The Sales Executive has always been helpful and professional.  I am very confident with him as a sales person”.

“Professional”.

“The Salesman was excellent and talked us through all the processes of having a mobility car and kept us informed all the way through, showing good customer service that I always expect from Haynes of Maidstone”.

“Listened to my requests”.

“The Salesman was excellent in keeping me up to date with everything”.

“They were very professional in dealing with my car service, the job was done in exactly the time given to me.  It was a job well done”.

“Your service reception team and technicians deserve praise, fantastic service as always, they could not do more”.

“They were polite and answered all my questions.  They advised and explained their service plan in detail.  On taking this up they efficiently and quickly arranged for payment and forwarded me the paperwork.  Excellent customer service”.

“Overall excellent experience – have come to expect this from previous dealing with Haynes”.

“With booking in and pick up all went very smoothly and good job done”.

“We were kept informed and took delivery of our car at the time and date arranged, they are brilliant and we know if we have any problems they will help us”.

“I have purchased many vehicles from Haynes but this was without doubt the best buying experience to date.  Thank you”.

“The service was outstanding”.

“The staff were friendly”.

“They informed me at all times of all the stages of my service”.

“Made me feel a valued customer”.

“We have a motability car and we are treated with the top service like every other customer.  The Sales Executive does a very good job, which she has done with the other cars. If we need her she is always on the end of the line or pop into see her, she always has time to see us”.

“I have had two annual services with Haynes and experienced no problems whatsoever.  Staff always polite and well informed.  I also had to take my car back between services because of a problem with water leaking in the boot, which Haynes dealt with promptly and efficiently”.

September 2015

“The gentleman we saw couldn’t have been more helpful and dedicated to his job. He took his time to explain everything in detail at a relaxed pace so we understood everything and nothing was too much trouble.  He made you feel at ease, if you was unsure of anything he said he would take his time to go over things again.  I would like to say well done Haynes of Maidstone, you made the purchase of the Kuga a pleasure”.

“I am extremely happy with the service I received from Haynes.  We were helped the whole way through by the Salesman and we have already told him we will be back when we are due to replace our vehicle, which I have to say I absolutely love”.

“Time estimated for service was spot on.  I was kept informed of further work required to be done”.

“Excellent service all round”.

“The dealer handled everything perfectly well and professional”.

“Our dealer did a fantastic job in providing us with exactly the car we wanted and wasn’t pushy about extras that we knew we didn’t require.  His friendly personality and ongoing communication throughout the process from first test drive made the purchase a very easy and relaxed way to buy a car”.

“The delivery time for my car took longer than expected as it was not delivered to Haynes on time.  However, the sales person I dealt with was excellent and kept me informed of the delay and was very apologetic”.

“Proactive.  Called me to book MOT rather than waiting for me to do it”.

“The whole experience was excellent”.

“The Salesman did a fantastic job and talked us through the whole procedure.  Nothing was too much trouble and the car arrived when promised”.

“I felt well informed throughout, he wasn’t pushy, just a genuinely nice guy but very professional at the same time”.

“Pleasant to do business with, would highly recommend to everyone!”

“Service reception staff were excellent”.

“Excellent service don’t change a thing”.

“Whether there is a problem with my car or not, I feel they are honest and people I can trust”.

“Collected car as advised, carried out service & MOT as instructed, returned car later in day cleaned and with relevant paperwork.  Delivery driver was polite and went through all the paperwork”.

“Excellent service as always”.

“Got my car back earlier than expected.  Well done”.

“Carried out service promptly and kept in touch”.

August 2015

“Overall I was completely satisfied with the service and the service personnel”.

“Always helpful and accommodating.  Cannot fault the service”.

“The Sales Executive was fantastic and I really appreciated that he fully listened and understood my needs.  He found the exact model I wanted and kept me updated regularly as to a delivery date as he was very aware I needed it for work.  He was very efficient and personable”.

“The service was friendly and efficient”.

“Very prompt and helpful.  Good communication from Haynes reference conveying information about the appointment, completion of the job”.

“Very Helpful”.

“Excellent service never have to worry when I leave my car there”.

“The service was so quick and easy and a total pleasure to deal with Haynes.  Wonderful from start to finish”.

“The dealer showed me how to use everything on the vehicle before leaving the forecourt”.

“Answered questions simply without trying to be clever and appear as if he knew it all.  All I ask is for a simple question to be given a simple answer and that’s what I got”.

“The Sales Executive knew what I needed and helped me finally decide what to go for”.

“Generally the whole process was well run”.

“Everything was explained clearly”.

“They are friendly and always carry out whatever they say they will within the agreed time (Sales and Servicing).  I have already recommended them to a friend who has also bought a car from Haynes”.

“Excellent service, very quick”.

“Quick and efficient service in reception both on delivery and collection of the car”.

“The Sales Executive listened to me and it was totally down to him that I purchased my car and kept me informed during the whole process.  As well as follow up calls since.  I cannot praise him highly enough”.

“Helpful staff”.

“I felt valued as a customer”.

“Perfect experience”.

“The car following its service was very well cleaned both inside and out.  We have been going to Haynes for the best part of 40 years and have always found them obliging and efficient”.

“Excellent service”.

“I received a text message when my car had been serviced and was ready, which I appreciated as it was keeping me informed”.

“For me the experience went extremely well.  The service was booked, I took it there, they rang me to say it was ready, I collected – job done.  No fuss, no problems.  Happy customer”.

“I always get a good service from the people at Haynes”.

“Happy with MOT and service”.

“Good customer service”.

July 2015

“The Salesman was a great help through the whole process”.

“The one key thing for me was that your staff are always very helpful whether that be the Service or Parts Department, always polite and keen to help me with my needs if I needed them.  Always there for me to ring and tell me the works done and in time”!

“Something that is noticeable at Haynes is the ability of staff to treat women customers politely and not assume that they do not know anything about cars”.

“The service was very good”.

“The overall process from booking in my vehicle to handing over the keys and then being informed that the car was ready for collection was completed in a very professional manner and I was very satisfied with the entire process”.

“Excellent service, kept me updated and work done on time”.

“Salesman was brilliant, really caring.  Not your typical Salesman”!!

“Satisfied with everything”.

“I think the one thing that really stood out is that I had approached one of Haynes Used Car Executives who, after careful consideration of our requirements, concluded that a new car was the better option and set up a meeting with a New Car Sales Representative placing the customer’s and business’ interests ahead of a personal interest in securing a commission on a used car sale”.

“Very impressed – turned up without an appointment as I had smashed my wing mirror and they were able to repair it straight away as they had the parts in stock – great service”.  

“Overall we are very satisfied with Haynes and have already ordered our next Motability car with them”.

“Everything was dealt with quickly and efficiently”.

“The Salesman was excellent, from when we first walked in to when I collected the vehicle.  He continually updated me as to the delivery date and the handover of the car was very thorough.  He even fitted the mats in the car for me!”

“Haynes is a very well run dealership with a personal service which sets it apart from its larger competitors”.

“I just wanted to express my gratitude for the fantastic service received from your team last week.  I have had problems with my Kuga and your team couldn’t have been more helpful from their initial advice to actually sorting the problem, advising additional issues but most importantly, not pushing to have them done.  Giving me clear information for me to make a decision on what work I should have done immediately.  Please pass on my thanks and appreciation onto your team – I am a ‘Ford fan’ and will not take my car anywhere else!”

“The whole experience was easy and everything happened as arranged”.

“Friendly and professional service”.

“They listened to my requirements and have sold me the car that best fits my needs”.

“All staff were extremely polite and helpful.  The Sales Executive in particular made the purchasing of my new Ford Fiesta ST3 an overall quick, painless experience.  This was the first time I have purchased a Ford, but all the staff at Haynes Maidstone have ensured I will definitely purchase and recommend Ford and Haynes Maidstone to others”.   

“I am happy with the way Haynes ring when my service is due and book me in.  They collect and drop off my car from my house which is very helpful.  The whole experience is very professional”.

“The Sales Executive was friendly and easy to chat along with, fantastic approach to his work and very committed to his work, thank you”.

“The service I receive from the Dealership is excellent and I have no complaints to make.  I have been with them for many years now and have never had any complaints to make about the way they have treated me and my vehicles”.

“All staff are polite and courteous whether by phone or in person and they always make sure the customer is fully informed at all times”.

“I have got about 40 years’ experience of driver/car owner.  In Haynes I met the best car seller in the world, he did a fantastic job”.