August 2014

“Overall I am completely satisfied with the excellent level of service provided by Haynes.  Great communication and very helpful.  Would definitely recommend Haynes to other people who are thinking of buying a new car”.

 “Helpful and friendly”.

 “Second time of buying a new Ford from Haynes.  Excellent service from all staff throughout, from Receptionist, to Sales to Finance …. helpful, informative and courteous and to top it off an excellent deal/saving on my purchase.  Many thanks”.

 “We were satisfied with the experience and definitely continue to use the Haynes service.  We have also recommended it to a lot of our friends.  Thank you”.

 “The lady could not have done any better.  I can only hope this lady is still at Haynes of Maidstone when I buy my 5^th Ford Fiesta from Haynes”.

 “I would like to say that the service was nothing less than outstanding. Please pass on my thanks to all concerned”.

“The staff at Haynes Maidstone are always extremely professional and courteous.  I have absolutely no complaints at all with the service provided and will return again when my car needs its next service or if I have any problems”.

“I was especially pleased with the fact that Haynes collected and delivered my car back again after the service, and that it had been cleaned inside and outside at no extra cost”.

“The Sales Executive was exceptional.  He made the whole process easy”.

“Very good and friendly service throughout”.

“This was the first time I had purchased a brand new car and the sales person made this a very special and happy experience which I will always remember”.

“Completely satisfied with service provided.  Staff very courteous and professional with vehicle ready on time”.

“I received exceptional customer service from a gentleman on Reception”.

“My car was collected as agreed on time and returned sooner than I anticipated .…. overall a fantastic service and much appreciated – thank you”!

“The whole experience was brilliant.  This is my third Ford car and each time the service has been fantastic”.

“The Dealer was friendly, knowledgeable and not pushy during the whole process.  The main reason I am so satisfied (other than the car) is the professionalism of the dealership and the Salesman”.

“Every aspect of the service was carried out to my satisfaction”.

“The salesman was excellent about dealing with my enquiries, he treated me well”.

“Asked what time the car was expected to be ready.  Requested an earlier time.  Car was ready earlier than the requested time.  Very impressed and thank you”.

“Happy with all aspects of service”.

“Nothing could be improved, service was excellent as always”.

“The staff are always polite and courteous.  I can’t find fault with any of the services offered by Haynes – Used Cars, Service or the Parts Sales”.

“The Dealer explained everything very clearly, kept me informed every step of the way, excellent service”.

July 2014

“When collecting our vehicle, the Salesman pointed out before I collected the vehicle of a slight mark on one of the trims, which he had already ordered, to be replaced.  Great customer service, a credit to Haynes”.

“Completely satisfied with everything involved.  Thank you!”

“The Salesperson was extremely helpful and I must say a refreshing change from most sales people I met whilst looking for a new car”.

“The Salesman was so helpful and such a lovely guy, he went through everything with us and was really helpful and had a lot of product knowledge.  Thank you again, we love our new car”.

“Everything was done very well, we were really pleased for the help we got”.

“We have just acquired our car through the motability scheme, your Salesperson was excellent.  He showed us several vehicles, we didn’t know what we required but he was extremely helpful and very patient as I have difficulty getting in and out of cars and this led to us purchasing the Kuga.  We love it!”

“Overall very pleased with my first service”.

“Our Salesman was really helpful and patient in giving me advice and helping me work out what I wanted on the car, all the options, what each cost was, what each additional product did.  He wasn’t at all pushy with the sale and although I kept ringing and asking questions (this is my first ‘new’ car experience) he never made me feel like I was being a pain, he was always very eager to help and explain things”.

“The Salesperson was extremely helpful and tailored the vehicle to our needs.  I would recommend any friends or family to use the Salesperson we had”.

“Our Ford Galaxy is a mobility car for our son and we have dealt with the Salesperson from Haynes Maidstone since we first got the car.  This is our third and we have always dealt with the Salesperson.  She makes us feel very relaxed and makes the process very easy”.

“The Dealer was great at communicating all updates about my car.  The dealership was great every step of the way and made the purchasing of my car a very easy and proactive experience”.

“Haynes of Maidstone and the staff are a very helpful team and showed good manners and a caring attitude.  I will and have recommended Haynes of Maidstone to anyone that ask about what car shall I get and where will I purchase a car.  Many thanks Haynes and to the Salesman. I will see you again when I buy my next new car”.

“Just as it should be, easy.  Nothing needed to be done differently”.

“I have found Haynes Garage in Maidstone excellent.  When my car was collected for service, I specified some things I wanted them to check, I was treated with respect and courtesy and the checks were carried out”.

“I always drive Ford cars as the quality, reliability and styling far exceeds any other manufacturer in my opinion. To keep my Ford in top condition, I can only use a quality dealer which I have found Haynes of Maidstone to be!  They are not my nearest dealer but the service I receive and peace of mind is well worth it.”

“Took care of the whole Motability process”.

“The Salesman always assisted us when we called or popped in.  He went out of his way to help us and we are very pleased with the level of service he provided”.

“Everything was fantastic from beginning to end.  The service given 100%, no problems at all.  Very happy customer”.

 “Haynes service for any Ford related problems excellent”.

“Always efficient, always welcoming, always friendly”.

“The Salesman was extremely helpful throughout the whole process.  He took time to explain all the different finance options available and once the car had been ordered he regularly kept me informed of the estimated delivery date.  Really good service”.

“Car was ready well before estimated time.  All staff very polite and helpful”.

“Very good service all round”.

“The Car Service Receptionist was very friendly and helpful, a credit to Haynes”.

“The Salesman covered everything for us, he was very helpful, courteous and friendly and put us well at ease following up with phone calls.  A definite gentleman and dealing with him would certainly make us use Haynes again”.

“I have received a very good service since buying a KA.  This is the first time that I have purchased a Ford vehicle.  I have no complaints, only praise for the way that everything has been dealt with”.

“Everything was great, booked in at a time I wanted, work was always finished on time.  Overall a very good experience.  Well done”.

“Positive experience all round, informative and punctual timings”.

“Friendly and efficient service”.

“Overall efficiency on the day was very good”.

 June 2014

“The Sales Executive (and his Sales Manager) conducted the whole sales process extremely well with a great degree of professionalism.  He was a great credit to both Haynes and Ford and I would recommend any friend or colleague to both”.

“It was a pleasure from start to finish.  The staff couldn’t have been more helpful and I love my new Ecoboost Fiesta”.

“This was the very first time I have ever bought a new car.  I was naturally a little apprehensive but the experience was made so easy and fun by my Salesman at the Maidstone branch of Haynes”.

“The dealership was fantastic and I couldn’t fault it”.

“Everything about my experience at Haynes Maidstone was positive and I cannot thank them enough for how everything was done.  A very professional, welcoming and helpful team at Haynes”.

“I was very pleased with the service I received when my car went for its first service.  We asked for a courtesy car which we got with a limited time of waiting and the car was ready when I asked for it to be.  So very happy”.

“Staff very helpful, would recommend to other people”.

“The staff are always cheerful, polite and knowledgeable.  I always feel comfortable as a female going into Haynes, unlike some other garages and this is one of the reasons that I choose a Ford car/Haynes”.

“The Salesman was excellent and dealt with me extremely well as a returning customer”.

“We have purchased 9 new vehicles over the years and find Haynes a very efficient dealer.  More like a very dependable family friend.  We go to Haynes because we will get a friendly face and a fair deal”.

“They always welcome me even after I have the car.  Straight away they ask if I have any problems and they will deal with it there and then.  They also come and pick up the car when due for services and MOTs so makes life easier for me”.

“Overall a very good service.  They even helped to fix a tow bar problem not caused by them but a local trailer and tow bar specialist.  Very happy with the service”.

“Service was excellent from start to finish.  Car was delivered back cleaned and was ready at the time I was told it would be.  Cannot fault the service from Haynes and would definitely recommend and use again”. 

“Everything was excellent.  No complaints as the Salesman was excellent”.

“I think they went the extra mile in customer service. Well done Haynes of Maidstone!”

“The service fitted with my needs and I am happy with the outcome”.

May 2014

“The reception staff were polite and very helpful”.

“No hard sell, they were prepared to give me a fairly long test drive and all answers to my questions were perceived to be honest.  All staff dealt with were pleasant and professional, with a desire to give me what I wanted, not what they wanted to sell me”.

“Very pleased with the vehicle and the dealer was very helpful”.

“Kept updated at every stage”.

“The sales person is a real asset to the Company and a big part of the reason why we bought two cars from Ford”.

“The Salesman ensured everything was in place, hassle free! Amazing!”

“The sales person helped me to choose the right car for me in terms of performance, specification and cost”.

“Very pleased with it all”.

“Was really good service and the Salesman helped me with everything I needed to know! Excellent service”.

“Excellent rapport building that inspired trust”.

“The whole thing was just easy and brilliant”.

“A delightful experience from start to finish”.

“This is my second vehicle that I have purchased from Haynes in Maidstone.  The customer service was outstanding and trusted the staff at this branch.  My sister has also bought a car from Haynes and my mother is looking at buying a car from there too”.

“They took my mobile number and rang me as soon as the service was completed, great!”

“Excellent service, can’t fault anything”.

“Information and explanations given clearly and concisely”.

“Everything went very smoothly”.

“Haynes were brilliant in every aspect, a mechanic even helped me with things I did not understand with my car.  No extra charge for his time 100 percent satisfied”.

“The Dealer made it very easy to book my service and arranged to collect the vehicle and return it to my place of work, which made the whole experience very easy and convenient for me”.

“I find Haynes helpful and will always try and help”.

“The car salesman was excellent, very genuine person.  Good at sales but nice with it.  What a car sales person should be like.  The Focus is an excellent car to drive.  Better than Jaguar or BMW, I have had both.  Good job Haynes and Ford!”

“Service, MOT and fixed light all done efficiently and to their usual high standard”.

“I think this service is excellent as I have a very busy job and it is not easy for me to take time off”.

“I have been purchasing Fords from Haynes since 1982 and would not go anywhere else for my Ford.  I am a committed Ford man and I have had an excellent relationship with Haynes and their staff.  Need I say more?  Carry on the good work”.

“Our Salesman was extremely helpful and considerate, taking time to explain the workings of our new Kuga”.

“Excellent service and really made to feel the Salesman cared about our choice”.

“Very good at putting me at ease, no pressure approach”.

“Very good, I’m happy”.

“Nothing to comment on everything was perfect”.

April 2014

“Great service thanks guys thumbs up”.

“The Salesman was attentive and informative and seemed to know what he was talking about”.

“The Salesman was excellent and very helpful”.

“I was really happy with everything at Haynes Maidstone, everything was explained to me well.  The Salesman was very helpful and friendly”.

“The salesperson was very professional and polite, she explained everything well without us needing to ask anything.  I cannot think of just one thing she did well as she was fantastic and very knowledgeable”.

“The Salesman was astonishingly brilliant at every aspect of the process”.

“The Salesperson was excellent as always in helping us choose our car suitable for our needs”.

“Absolutely nothing at all, I found the Salesman very professional and not at all pushy like a lot of sales people are.  He took his time to explain everything from start to finish and I would definitely recommend Haynes of Maidstone to anyone looking for a new/used car.  The car is lovely and I am enjoying the driving experience and will most definitely be staying with Ford”.

“Friendly but professional service from all at Haynes Maidstone”.

“Very knowledgeable about car and spec and not pushy”.

“The sales people ensured that I had considered all options in terms of model and its features plus finance deals.  This was very reassuring”.

“The Motability Specialist dealt with us with the greatest of courtesy and helpfulness.  He did everything possible to assist with our choice of car. The handover was excellent and was never rushed at any point”.

“The Dealer put together a deal that suited my needs and the vehicle was exactly what I required”.

“All good”.

“The Salesman was very helpful and friendly and answered all our questions”

“The Dealer was polite and we didn’t feel rushed or pressured into having this particular car”.

“Felt very welcome, the Salesperson gave us the time we needed to look around the showroom, letting us know he was available to answer any questions but not taking over our time looking at the vehicles”. 

“Very impressed with overall experience at Haynes.  We have been a customer for 15 years and the service is now better than ever”.

“Great Salesman.  Just talked to you as a normal person”.

“The Salesperson was very knowledgeable, friendly, helpful, patient and spent a lot of time explaining all the details of the sale.  I was very impressed with him and Ford in general”.

“Haynes Of Maidstone were excellent as they have been for all the years I have used them”.

“Salesman was very helpful and friendly and answered all our questions”.

“The Salesman was very good at explaining everything and kept me informed as to what was happening with delivery etc.  Also, he called a couple of times to see how I was getting on with it.  It was brilliant service from start to finish”.

“Overall the experience was excellent.  The Salesman knew the product well and paid attention to my requirements.  The Parts Department were also very good when it came to my ordering a few accessories, so I would have no hesitation in recommending Haynes to my friends”.

“Could not find any faults, the handover went smoothly and quickly.  I was very pleased with every aspect”.

“Very happy with the whole process of buying a new car.  Would definitely recommend Ford to family and friends”.

“Haynes Dealership were professional, welcoming and helpful”.

“The Salesperson was excellent, nothing was too much trouble, being disabled he was very sympathetic to my needs, he was kind, helpful and went through the procedure very proficiently”.

“My car was cleaned inside and out before I collected it at no extra cost.  Two new tyres were fitted at a very acceptable cost”.

“The service was excellent and the Dealer was very friendly and is a credit to your Company”.

“Very pleased with the Salesman and all other staff involved in the sale”.

“All very good”.

“As ever a good buying experience at Haynes Ford, Maidstone.  The sales lady was extremely professional and a great person”.

“I thought I was treated very well and the Salesman was very good and caring at all times, could not fault him”.

“Very helpful and answered any questions I had promptly”.

“Our Salesman was excellent.  He was helpful, knowledgeable, not pushy and very accommodating of our needs and requests.  The part exchange of our old car and the financing of the new one was effortless.  We felt the whole experience was enjoyable and completely hassle free.  Excellent service and customer care”.

“They could not have done any more, made it one of the easiest new car buys I have ever done”.

“Quality service again from Haynes Maidstone”.

“Overall the Dealer offered a very good service and they have always been polite and friendly”.

March 2014

“Nothing better all first class, would be happy to do again thank you”.

“The Salesperson was very helpful.  On that basis I would go back there for my next car. She made the whole process very easy for us, it was a very pleasant experience”.    

“Very friendly and helpful”.

“I have always experienced a very professional approach by all staff at Haynes and will continue to use them and purchase any future vehicles from them”.

“Good sale and good value”.

 “The Salesperson did not talk down to me, made me feel that even if I’d been buying top of the range vehicle, I wouldn’t have got better service.  Kind, clear, took things at my speed and made me feel good about buying my new little car”.

“Service excellent.  Called me within 2 hours of dropping off the car with estimate for repairs that were required”.

“The whole buying experience was handled very professionally.  The car was delivered on time and a good explanation of all equipment was given.  This is my third new Ford from Haynes”.

“The particular Salesman dealing with my purchase was attentive, answered questions precisely and clearly and paid particular attention to customer satisfaction in every detail.  I could not fault him.  When we saw other members of staff, they were equally helpful.  I cannot think of anything that could have been done better”.

“I am very pleased with all the service of the sales staff, cannot fault anything they have done for me.  This is my third new car I have purchased from Haynes”.

“My service experience was overall a pleasure.  I was made to feel comfortable and able to use the Wi-Fi in the waiting area.  I have used a number of dealers over the few years of living in the area and I only wish I had come to Haynes earlier”.

“Excellent service. Really pleased”.

“With regard to our Dealer, we have dealt with him for a number of years now and he has always been courteous, polite, very helpful and always explained everything to us.  He is a joy to deal with and would have no hesitation in recommending him to friends and family”.

“Very friendly and helpful”.

“Very happy with car and Dealership, thank you”.

“No complaints whatsoever. One excellent gentleman in the Parts Department offered outstanding customer service”.

“The Salesperson was very polite and tried to help us in any way possible.  Great communication skills.  Was very happy with how quickly the sale went through.  Would recommend to others”.

“As all my Fiestas have been bought from Haynes, I obviously always use them and find they are helpful and have no complaints about the quality of service they provide”.

“I have used this Dealer for approximately 40 years and have found them to be very good”.

“I have always found that the Dealership inspires confidence both when buying a car or when having it serviced.  Both sales staff and staff in Service Reception always seem keen to help and to explain things”.

“Really impressed with everything, I got a call to say my service was nearly due and got booked in easily, customer service was all excellent when the staff were dealing with me and I got a text when it was ready, which was very handy!  Also the staff washed my car which was a lovely touch, very impressed!”  

“I was quite happy with the whole experience”.

“Haynes customer service is second to none, very pleased at all levels”.

“Good customer care, well done”.

“Service is consistently good as it has been for the last 10 years”.

“No comment, except that I am completely happy with the way that Haynes have treated me”.

February 2014

“The dealer was extremely helpful and was clearly keen to ensure I was well looked after”.

“I was really impressed with the Salesman.  He was very knowledgeable, helpful and came across as truthful and trustworthy.  I would buy a car from him and Haynes again and have recommended both to others”.

“Car serviced and repaired under service contract and work carried out under warranty which I was really pleased about. Excellent service from all concerned”.

“Haynes values customers and this is demonstrated in the personal experience received when contacting them about anything related to my car. I have already recommended them, and this has resulted in a new car sale for the team this year, would not hesitate to recommend again”.

 “Overall my experience was very good”.

“The Dealer was brilliant, nothing I would have changed.  Very helpful and pleased with the service I received”.

“Completed work, ready for collection on time and clean and tidy”.

“Having your car serviced can be a stressful time but the experience and service received at Haynes was outstanding!  As a family we have another make of car and the service experience they deliver is nothing compared with the one at Haynes.  Praise is not enough …. thank you”.

“Fast, friendly and efficient service”.

“All round excellent service from Haynes, everyone that I dealt with was professional and polite”.

“Everything was brilliant”.

January 2014

“I can’t think of anything that could improve the service given”.

“Our Salesman was excellent.  He was attentive, honest and knew about his product.  Very happy with the whole experience”.

“All good”.

“Thoroughly impressed with all aspects of customer service, will happily return”.

“From the initial purchase to this the first service Haynes have been first class.  We chose this dealer over nearer main dealers because of their fine reputation”.

“I think the team at Haynes are brilliant.  I would not keep coming back unless I was utterly satisfied”.  

“I was completely taken back when I got in my car.  It had been valeted in and out, what a surprise.  Well done Haynes”.

“The Salesperson was perfect from start to finish.   I would definitely want her to help me on the purchase of my new vehicle in 3 years’ time”!

“Overall excellent service in the reception and workshop”.

“Straightforward and swift process throughout.  Nice surprise to pick up car washed and hoovered.  Thanks.”

 December 2013

“Haynes are always very good”.

“I noticed a problem getting fuel into my car early on a Friday morning.  I took my car to Haynes, they booked it in straight away to see what the problem was. It was fixed and no issues since.  Customer service was fantastic.  The gentleman that dealt with my problem was very helpful”.

“Very good experience”.

“Dealer was excellent at explaining all the features of the particular model of Ford that I was interested in.  My new vehicle buying experience couldn’t have been more enjoyable. 

“Outstanding in every way”.

“The Salesman was very helpful – very accommodating”.

“I believe that my wife and I built up a good relationship with your Sales Executive.  We were not pressured, everything was explained to me and more importantly, we felt there was trust between both parties.  It was a good experience.”

“The Salesman was great and helped me make the best decision for me.  Very happy.”

“Very efficient and the staff were extremely friendly.  Very impressed with the overall service and would highly recommend the dealership to other people.”

“The staff were really friendly and helpful.  No improvements that I can think of”.

“A great experience.  Car collected and returned in a clean and shiny state”.

“Overall very pleased with the welcome and quality of service.  Will return”.

 “The Dealer was very friendly and informative.  I cannot think of anything that could have made the experience of looking for a new car any better.  The Dealer listened to my needs and gave appropriate advice to help me choose the right vehicle for me”.

“As always, the service was efficient and friendly and time was given to make sure you actually got what you wanted!  The Salesman was very helpful as always.”

November 2013

“I work full time so it was quite difficult to get in and fill our paperwork but the Salesperson worked around times I could do and had most things set up so I would have time to fill everything out, communication was also excellent.”

“The Salesperson I was dealing with was excellent.  He helped every step of the way, couldn’t fault him.”

“Could not fault the service in anyway, completely satisfied.”

“Very impressed with the service received.”

“I’m pleased with the overall service provided.  The Salesman was very clued up about the car and its specifications.  I wasn’t really sure what specification to go for but the Salesman ran through all the options available until I found a car to suit.  I picked up my new Focus in good time and have been very happy since.  My wife recently bought the new Fiesta Eco Boost from the same Salesman.  She also commented on the great service provided.  Well done to the Salesman at Haynes, Maidstone.”

“Whole experience very good.”

“This is my fourth time dealing with the Salesman and it was the perfect transaction to be honest.  I went to see him stating what I needed and he went through a range of options regarding the ideal vehicle, payments etc.  I needed a more economical vehicle with a better MPG due to a career change and he was brilliant in explaining and making recommendations based on that, as well as my previous preferences.  Everything was arranged and signed in one session and I received my new car in just over a week – fantastic.  I am really enjoying my new Fiesta and would not hesitate to deal with the Salesman again.  Please pass on my sincere thanks to him once more.”

“This is my second Ford from Haynes of Maidstone and the entire experience has been a pleasure.  The Salesman is a very friendly, professional individual.  I will be buying my next Ford from Haynes.”

“The Salesman that dealt with me at Haynes Maidstone was excellent.  He took into account all the details that I spoke about regarding personal and work issues I have when it came to needing a new car.  It took me a few visits to decide on what vehicle was right for me but still the Salesman remembered me, remained patient with me and put no pressure on me whatsoever.  Because of all of this I don’t think I will want to deal with anybody else other than Haynes/him when it comes to buying another car in the future!!  The car is lovely and I will push people towards Haynes Maidstone if I know they are looking for a new car.  Thanks Haynes!!”

“The whole experience from start to finish was easy and stress free, couldn’t have been happier, thank you”.

“I am unable to fault the Dealership in anyway. The Salesperson I dealt with knew the vehicle inside out.”

“Very pleased with service and all communication.  Sales also got involved to arrange car more prompt.  The Salesman and Service Advisor both looked out for me extremely well.  Thank you.”

“Excellent Salesperson, everything was explained and shown to me in detail, hospitality fantastic highly recommend him and Haynes…… in fact have already and work colleague has been to Haynes and bought a KA.

“The Salesperson was particularly wonderful.”

“Haynes have been fantastic, they collected my car from home for me which is 15 miles away, they valeted it before returning it from its service and all the staff involved were lovely to deal with.  As I was recovering from an operation at the time, this made everything a lot smoother for me.”

“I found the level of customer care to be excellent.  Thank you to all those involved.”

“The Salesperson’s customer service was impeccable.  Very helpful, friendly and explained everything.”

“Reasonably priced and great service.  I really want to buy a VW Golf but the service I get from Haynes Ford means I am likely to stay with Fords!”

“When we purchased our Focus one year ago, we have had no issues with our vehicle.  Our car went in for its one year check and I was pleased to receive the call from Ford (I would have forgotten!).  The Dealership were helpful in terms of collecting the vehicle from my home address and it came back quickly.  The staff, both on the phone when booking the car in and the people that collected and dropped back the car, were polite, helpful and friendly.  I would definitely not hesitate to use Haynes again”.  

“Thank you for following up on my visit to your Service Department, which I am pleased to rate as excellent. The service itself was carried out in less time than originally suggested, the car was cleaned inside and out and my arrival time of 9.00am was accommodated into the schedule allowing me to return to Canterbury early. I spent a while in the waiting area and during this time the conversations of the Service Department to other customers in person and on the phone were polite and informative, building on the no doubt excellent relations with customers.  We are delighted with the car itself, being everything and more that the Salesman explained at the time of purchase”.