June 2015

“The Sales Executive followed up on his promises – called when he said he would and made sure he followed up on queries”.

“Excellent customer service from everyone I came in contact with at Haynes, especially the Salesman.  He called when he said he would to arrange collecting the car and to make sure that everything was going well a week after I had collected it”.

“Generally excellent.  Also appreciate free AA membership”.

“The service and MOT were carried out satisfactory and on time, I could not ask for a better outcome”.   “Overall the Salesman was excellent and talked us through everything in great detail”.

“Always very polite and helpful”.

 “Literally listened to my needs and followed to the letter of what I wanted.  Excellent”.

 “I like that they call or text to remind about service appointment and that they can text to say work is complete”.

“Satisfied with everything”.

“Efficient and courteous.  Need I say more?”

“After buying 11 new cars from Haynes it tells you how much we trust and respect the company”

“Excellent team at Haynes Ford from sales to service”.

“The whole purchasing experience made seamless from start to finish.  The salesman gave a first class service, will definitely go back to Haynes, Maidstone”.

“Haynes is a Ford dealer that can be trusted”.

 “Well impressed, thank you”.

“They carried out a swift service to a very high standard”.

“Great customer service”.

“Everything ran smoothly from booking to collecting.  I got a call explaining I needed new brake pads, was quoted and then they were fixed there and then, no issues whatsoever”.

“Haynes has always been excellent in carrying out services and I would recommend them”.

“We have been going to Haynes for over 15 years and have always had an excellent experience and their excellent service continues.  Could not fault anything in their customer care”.

“Excellent”.

May 2015

“Very satisfied with the quality of vehicle, customer service etc”.

“Very quick on delivery and very friendly people”.

“The car salesman was very patient in explaining everything to me”.

“The Sales Executive was so helpful, didn’t pressure me which I really liked – he had great knowledge of the car”.

“It was quick and easy to upgrade my Ford KA, can’t wait for the next time!”

“All round good salesman”.

“This is my 6^th car from Haynes, have always had excellent service from your Maidstone branch”.

“Good sales environment and helpful staff”.

“The sales lady was amazing.  She explained everything in detail, kept me updated with progress of my order and made sure we were happy before, during and after delivery”.

“Very good in all areas”.

“I was really impressed by the service I received from Haynes when I bought my previous Fiesta from them.  This together with the excellent service they have provided made me return to them for my latest purchase.  The Salesman could not have been more helpful and it was a pleasure to deal with him during the sale and collection of the car.  I will continue to use Haynes as they provide an outstanding service even though I have a more local Ford dealership”.

“There was a good communication during the lead up to purchasing my vehicle with the Sales Rep”.

“This is now my 4^th Motability car from Haynes and I come back because I like the Ford range and can guarantee a good service throughout the whole barrage from servicing to Bodyshop”.

“Everything was done to my satisfaction”.

“Nice smooth transaction”.

“Very friendly service staff and a job well done”.

“Perfect”

“Very friendly and helpful staff.  No issues”.

“I needed to change my requirements just before the service/MOT.  This they accommodated efficiently and with good humour.  In addition to the standard service, I asked them to review some issues for me.  They did so and came up with solutions that have worked well at reasonable cost”.

“It was an excellent overall service”.

“Reliability and great customer service”.

“Service with a smile, nothing was a bother”.

“Overall very satisfied with the service”.

“Last year when I purchased the car, there was no pressure from the very professional sales person.  Excellent personal service throughout”.

“The service was completed promptly and car returned valeted”.

“I can’t praise the service I get from Haynes high enough.  I have always found all the staff from Sales people to the Service people to be excellent”.

“The process of buying the car was very positive and the staff were very efficient, polite and friendly.  The Service personnel have been equally efficient.  Overall impression of Haynes has been very good to date”.

“I think the overall customer skills and communication are excellent and friendly”.

“I can only praise the team at Maidstone both sides when buying a new car and the service guys in the shop.  Being a woman on her own I have to trust them completely, which I am made to feel always welcome and with a smile”.

“Everything was very efficient and I was phoned once the car was ready but there was no problem with it staying there until I could pick it up after work”.

April 2015

“Great communication after service was complete”.

“Staff were very polite and gave me accurate information on timing of collecting vehicle etc”.

“Whole process from booking vehicle in to collecting vehicle efficient and effortless”.

“Have used Maidstone branch this past 10 years with no problems, so will continue to do so”.

“He told me when the car would be ready and even offered the service of my car being collected from my home and returned”.

“I have no issues.  I know when I use them they complete work to a high standard”.

“I’ve been a customer for many years.  I have never been let down or disappointed with regard to service/repairs or sales”.

“Service completed in a timely manner.  Costs met by Ford Service Plan”.

“Great communication with me throughout the whole time they worked on my car”.

“Just very personable”.

“There were absolutely no problems.  My car was serviced promptly and ready for me to collect before the estimated time”.

“The whole process was very efficient from start to finish.  Very good service from the Sales Executive and his colleagues and we were really happy with the deal we got on the new car”.

“Good communication, excellent service, nice and clean”.

“A1”

“Always trustworthy and honest with me”.

“As usual Haynes performed excellently, first class company, cannot praise them more.  I have purchased my cars from them and had them serviced since 1987, will carry on doing so”.

“Lived up to my expectation of previous high level of customer service”.

“The Sales Executive was absolutely fantastic from beginning to end.  He explained everything really well, was not at all pushy and didn’t make me feel uncomfortable asking questions.  He explained all the Fiesta controls brilliantly in the Fiesta and synced my phone easily.  I was extremely impressed and have recommended him to my sister who is, I believe, taking a car for a test drive with him tomorrow”.

“Haynes staff are trustworthy, knowledgeable, efficient and courteous”.

“I would like to say a big thanks to our Salesman for all his help when I purchased my new Fiesta ST.  Really helpful and was always a phone call or e-mail away if I had any questions or queries”.

“Very good and friendly service at Haynes of Maidstone.  Very good customer support and I would certainly recommend them to others”.

“No problems at all”.

“Yet again, the Executive was the perfect salesman, no pressure and only there to help us make a decision”.

“Couldn’t do anything better, love my car”.

“The dealer has opened up a world full of fun and adventure, family orientated guy, very good sales expert”.

“The Sales Executive acted, at all times, in a professional and courteous manner”.

“Sales person was very polite and informative”.

“Very good”.

“Very informative Salesman, kept me updated throughout”.

“The Motability Specialist was excellent”.

“The Haynes New Car Sales Executive and Motability Specialist made the entire procedure for changing my car on the Motability scheme completely stress free. My previous car was not a Ford but the new Ford Kuga is far superior in every respect.  My overall experience from the moment I walked into the dealership at Haynes is one of total satisfaction”.

“The Sales Executive gave excellent service.  That is why I am a repeat customer and this is the third car I have now purchased from the Dealership”.

“Attentive to our needs”.

“Excellent deal and service from Haynes of Maidstone.  I would strongly recommend them.  The Sales Executive was excellent from initial test drive through to handover”.

“My sales person was particularly helpful”.

“The vehicle was purchased on the Motability scheme and we were fully informed of everything”.

“Been using Haynes for the past 4-5 years and have always found the staff to be very polite, knowledgeable and very helpful.  Both myself and my wife now drive Fords and we are very pleased with our respective models, thank you”.

“Our sales person was just great!  He listened to what we wanted, had a really pleasant and patient manner, made it possible for us to purchase a better model spec than we were originally looking for and simply made it a really enjoyable experience.  We originally visited our local dealership where the experience was the complete opposite.  The salesman didn’t seem to listen to anything we wanted and spent most of the time telling us we should have a petrol engine when we knew we wanted diesel. We left there knowing we wouldn’t spend our money there and racking our brains on who to go to instead.  Thank goodness we found Haynes.  We can’t praise them enough!  Every single person we encountered, whether it was on the phone, doing the finance, in the Parts shop, was really really nice.  They made it special, which is how it should be”. 

“An overall excellent service from start to finish”.

“Made me feel important from the time I entered the Service Reception area and likewise when I returned to collect my vehicle”.

“Everything was ready when I picked up the car, invoice and MOT etc”.

March 2015

“The Sales Executive was fantastic!  We went back to him after another family member purchased a car through him!  Everything was so effortless and was explained well!”

“Always explained everything in full and gave me time to make my mind up re which car to purchase.  Excellent Salesman”.

“Fantastic customer service!  The Sales Executive listened to my needs and preferences and he helped me to choose the ideal payment option”.

“Great dealership, very helpful and friendly”.

“I was very satisfied with the experience which was hassle free”.

“Always give helpful advice and great service”.

“Informed me of my due date for service, picked vehicle up from my home and delivered it back on time.  Personnel very pleasant and accommodating”.

“I have used Haynes on and off for the past 50 years and have been completely happy with all aspects of my experience with them”.

“It was all very good as expected”.

“I have been buying cars and dealing with Haynes since 1972.  Currently as a family we have two cars.  I have never been disappointed and have always found them to be very professional in the way they conduct their business.  The Car Sales Manager is excellent and I always feel I get a fair deal.  The Service Department are also excellent.  I would not bother to go anywhere else”.

“Communications with Haynes are very good, easy to get hold of on the telephone or via e-mail, you receive a phone and a text when the vehicle is ready to be picked up”.

“The vehicle developed a fault (failed bonnet catch) in the late afternoon of the day before I needed it for a long journey, to go on holiday.  I took the vehicle into Haynes first thing the following morning and explained the problem.  Haynes made a real effort to make the repair, which was completed within three hours.  They kept me informed of progress by phone.  I was very impressed by their helpfulness and commitment to getting the job scheduled as urgent and completed satisfactorily.  Well done, Haynes!”

“Very good”.

“They care about the customer”.

“There are now three Fords in our household after having another brand for many years and I have to say Haynes Maidstone are far superior with their customer care”.

“Very organised and courteous”.

“Great polite efficient staff at reception, who know about cars and give confidence”.

“All in all, a really good service”.

“Happy with the service”.

“Friendly, clear helpful information all the way through”.

“Was very attentive and listened and answered my questions completely.  Was very pleased with the Sales Representative”.

“Quality service start to finish”.

“Quality”.

“Friendly, informative”.

February 2015

“The Sales Executive who dealt with my purchase explained everything very clearly and the dealership acted in a professional but friendly manner.  This is my third car and I cannot see myself ever going anywhere else.  Well done for getting it right”.

“Could not have done better”.

“Always dealt with Haynes of Maidstone since 1971, so a lot of new cars and services.  Always satisfied, thanks”.

“The Salesman was very helpful and very professional.  My daughter loves her KA”.

“Made me feel relaxed”.

“As usual the Sales Executive has made the purchase of a new Ford car a very pleasant experience, from finding me a very good deal to keeping me informed of progress, demo of sync, test drive and questions answered promptly and very well after sale.”  

“The Sales Executive was brilliant a credit to the Company”.

“Took time to explain the deals and car”.

“Good customer care”.

“Extremely pleased”.

“Made service process really easy.  Excellent service throughout, so pleased”.

“Excellent service from start to finish, both for the initial purchase of the vehicle and subsequent service requirements”.

“The perfect purchase plan for my Kuga and processing most of the paperwork for when I arrived.  It was straightforward, very efficient and well explained and polite.  Top marks and thank you to the Sales Executive”.

“Very professional and helpful.  Impressed with the follow ups after buying the car”.

“Very prompt dealing with all I needed on the day”.

“All very good”.

“Always a friendly, reliable service”.

“Went the extra mile to provide good service”.

“Very efficient drop off and pick up for service”.

“Sales Executive provided excellent customer service and ensured I had all my questions answered”.

“Once again the whole team were fantastic and an absolute pleasure to deal with from start to finish”.

“Customer service was brilliant”.

“Service was excellent”.

“I needed the car to be serviced by a given time which the dealer assured me would be the case.  I had a phone call at the time promised and all was done – excellent customer service”.

“Always used Haynes and is ideally situated for easy access”.

January 2015

“All was excellent – thank you!”

“There was nothing to fault and nothing I would have wanted done differently”.

“Keep up the good service”.

“Offered a great price for all the extras I wanted. Listened and advised where necessary on any other points.  Very happy and satisfied with the dealership and service”.

“Helpful, nothing too much trouble”.

“First time I have bought my own car.  Haynes made it quite an easy process for me and I didn’t feel pressured into having any extras that I didn’t want or need.  Staff were/are very helpful at all times”.

“Friendly and efficient”.

“Excellent service from start to finish”.

“I was made to feel very welcome and everything was explained in great detail, the salesperson was very knowledgeable and could answer my questions very easily.  I’m not one to keep going on about my new car or where I got it from but if I hear of anybody saying they are looking at buying a new or used car I’d definitely tell them to visit Haynes Maidstone.  Upon arrival you will be made to feel most welcome you couldn’t fail to be impressed.  All in all, my experience at Haynes Maidstone was a very enjoyable one.  It’s been a good number of year since I bought a new car and this purchase has been made to feel that much more enjoyable”.

“The car was in and out of the garage before I knew it.  Fresh and ready to go”.

“The Sales Executive at Haynes was exceptional throughout the process from choosing my vehicle to driving it away.  I will continue choosing Ford cars from Haynes”.

“Extremely quick at getting my car booked in”.

“The Salesperson was very professional and helpful throughout the whole process in arranging and completing our motability leased car.  He kept us well informed at every stage from its manufacture to delivery date”.

“The few times I have had dealings with the dealer, I have been more than satisfied”.

“The Sales Executive could not have been more helpful, especially as I had to order this car earlier than usual, he was exceptional.  Kept me updated all the way through the process.  I am very pleased”.

“Just keep doing what you are doing”.

“I’m 100% happy with Haynes in both the purchase of my second-hand vehicle from them and servicing.  I am very impressed that they pick up and return my vehicle for servicing, which is a tremendous help, 10/10”.

“I use Haynes to service both of my Ford Fiestas, superb service at a competitive price keeps me coming back year on year”.

“All good”.

“I was very happy with the dealer from start to finish, they were very knowledgeable and helpful from start to finish”.

“First class in all matters.  As I have used Haynes of Maidstone for the past 20 years plus, I see no reason to change”.

December 2014

“Generally a good experience”.

“A family business who value their customers”.

“Felt that nothing was too much trouble.  The guy was very patient”.

“This is the seventh car from Haynes who have always been friendly and very helpful, in the main very professional.  Altogether we will continue to use Haynes as long as we can, plus we would recommend Haynes to anyone”.

“Very good all round experience”.

“I always feel that Haynes make you feel like a valued customer, which was my main decision in buying a Ford and I hope to have many more years of association to come in future years”.

“The Salesman could not have been more helpful, he took time to explain about the car and was generally very helpful and kept us informed throughout the whole process of enquiring about a new vehicle and also after we had received delivery.  We are very pleased overall”.

“They were very good at communicating with us at all stages”.

“The experience I had at Haynes was, as always, second to none”!

“Polite, good information”.

“An overall pleasant experience and left with confidence that a good job was done”.

“No problems or mishaps since day one.  Everything gone to plan and we didn’t have to do a thing, thank you Haynes and well done”.

November 2014

“I could not fault any part of the service I received”.

“The Sale Executive was very ‘personable’ and had good people skills: kind, courteous, thorough and with the client’s interests in mind”.

“An overall excellent experience and I am thoroughly enjoying my new car”.

“The whole experience was easy and comfortable.  No complaints or concerns, I was very impressed throughout the whole process”.

“My dealer was incredibly friendly”.

“This is my third car bought from Haynes of Maidstone and they always make you feel confident about buying from them.  Staff are friendly and helpful”.

“Very good and happy with Haynes”.

 “Very pleased with whole experience.  I shall be using them again”.

“My third Focus serviced by Haynes, always excellent service”.

 “Very good service from the staff, with good knowledge of vehicles”.

“All round full marks.  This is my fifth new car from Haynes and from the showroom staff to the receptionists, the service is tip top”.

“Excellent service”.

“Very happy with service I have received.  Very efficient”.

“Very friendly and helpful staff.  I can’t speak more highly of them, do not change a thing your customer service is already fantastic”.

“Efficient, good service all round”.

“First class service all the way.  In my experience they could not have done anything better.  I cannot see me ever going anywhere else.  They made me feel special and comfortable all the way through the process”.

“Excellent service from start to finish”.

“My Dealer provided excellent customer service on all levels”.

“Excellent service and very patient with the multitude of options that I wanted to discuss”.

October 2014

“The Salesperson was very good and listened to what I had to say about what I/we wanted from a new car, this was first class”.

“Work always carried out well for me at Haynes Maidstone”.

“The Salesperson was fantastic.  She makes it all so easy”.

“The Salesperson was friendly and very informative, nothing seemed to be too much bother and he listened to everything we said.  Great experience, would definitely go back again.  Thank you”.

“Our Salesperson was exceptional”.

“I would have no issue in recommending Haynes Maidstone but above all I would recommend the Salesperson to friends and family”.

“Overall I feel that the dealer spent time with me to make sure I was making the right decision on which car to have, didn’t appear rushed and was able to price my trade-in immediately”.

“Excellent service no complaints”.

“Haynes make you feel like the most important person in the showroom and made sure I got the very best part exchange price for my vehicle.  Very friendly and efficient dealership”.

“The overall service was very good”.

“Listened to our requirements and expectations of what the finance arrangements would be and offered a good deal straight away”.

“Our Salesman was excellent, made us feel comfortable and able to ask any questions.  He was brilliant at explaining all our options and was easy to contact if we had any questions”.

“The Salesperson was excellent.  She made everything so easy for me, which was really important”.

“From ordering to taking delivery of the car first class service all the way through, everything explained thoroughly and very easy to understand, with the option of going back for a further tuition.  A fantastic car from a fantastic manufacturer and dealer.  Thank you”.

“All was carried out as promised, no surprises.  Staff were very good, car drove like a dream after the service.  Keep up the good work”.

“Simply good service and competitive charges.  Collect and return very helpful”.

“Excellent service all round.  No adverse comments at all”.

“I was very impressed with the Service Advisor.  He was very knowledgeable and polite, a real pleasure to deal with.  I feel that Haynes Maidstone went above and beyond and very happy with the service that I received”.

“The Dealer was able to make us think about which model of car to buy on the basis of our lifestyle.  He allowed us to take plenty of time and communicated very well”.

“Arranged to pick up my vehicle and return it. Helped a lot as I was working”.

“Rang me to book in at a convenient time for me – offered pick up/drop off – a completely hassle free service!”

 “Very good customer reception experience and quality of work”.

“This is my fifth new car purchase at Haynes and with the Sales Executive.  Each time, the entire process is smooth and easy from start to finish.  Whatever my request or enquiry whether it be specifications or costs, the Sales Executive makes time to sit down with me and discuss everything in great detail”.

“I can’t fault the dealership in any way and all aspects were just perfect”.

“Vehicle was completed ahead of time and I was contacted by text.  This was extremely convenient as I visited Maidstone during the service without worrying about when it would be finished”.

“The Salesman knew what I was looking for and delivered.  Was very helpful and even kept my new mats under his desk for a week.  Great experience”.

“We were completely satisfied with the service we received and actually have written on two occasions to the Managing Director expressing our thanks”.

“Everything was done well”.

“I was completely satisfied with all aspects of this yearly service.  I can think of no areas of the process which could draw criticism”.

“Always very helpful”.

“We must thank the Sales Executive for the way he looked after us, he is a great salesman”.

“Always returned calls.  Kept in touch with updates.  Very smart”.

“Would like to thank the Sales Executive for all his hard work.  The best salesman ever!”

“The Sales Executive was excellent in my opinion and spent as much time with me as was needed.  I didn’t feel under pressure at all.  We went through various options and when the car was delivered spent time going through everything”.

“Very satisfied with work carried out”.

“The Dealer was very thorough and made it perfectly clear as to how all functions on the vehicle worked”.

September 2014

 “This is my fourth Ford car and I have always been completely satisfied both with the vehicles and Haynes service”.

“Excellent, helpful staff.  Would recommend”.

“Very friendly and helpful service”.

“The Salesman worked with his Finance Manager to come up with a good price for me”.

“Staff polite and friendly – good for a female customer who finds garages to be a little intimidating”.  

“An overall satisfactory experience.  Friendly and competent service. Thank you”.

“My vehicle was collected and returned on the day of the service.  This in my mind is a service that Haynes do very well and is an important part of my continuing dealing with them”.

“Nothing to improve on.  Had brilliant service from the Sales Executive and then follow up with the Finance Manager after on the payment on my previous loan.  He went above and beyond and both were brilliant”.

“Haynes have always been sincere and helpful, that is why I have been a customer for nearly 40 years”.

“Very pleased with usual service”.

“The dealer worked hard to find a financial offer that suited me.  The help and advice given was fantastic.  The Sales Executive was great throughout”.

“Overall, very good customer service”.

“It was the car’s very first service and everything was fine.  Not much more to add”.

“I was very impressed with the whole service experience.  The service team were very polite and helpful”.

“I trust Haynes”.

“I had never bought a vehicle from Haynes before as I had always used another Ford Dealer when purchasing my new Ford.  The Salesman at Haynes worked very hard to offer me the best deal possible to secure my business.  Everything that the dealership promised me in my new purchase has been delivered”.

“Another Sales Executive responded quickly when our appointment with his colleague could not go ahead.  He was extremely professional and non-pushy, exactly what I was looking for.  Can’t believe how simple and straightforward it was.  Five days after visiting the showroom, I had a new car”. 

“Very happy with Dealership, with friendly and helpful staff”.

“We appreciate the car collect service offered as this saved one of us being in Maidstone for most of the day or having to have both of us drive over with a second car.  The timings and contact were very good”.

“The Sales guy was really lovely and helped me choose the right car and deal.  It was very exciting to pick up and drive a lovely new car”.

“It is always a pleasure to take my car into Haynes for servicing.  I have every confidence in them”.

“Even though “Haynes” is 9 miles away and there are several other car dealerships before I get to “Haynes” and one of them is a Ford dealership in my village, I would never go anywhere else for my cars because as well as excellent service from the Sales Executive the after sales service that I receive is fantastic and I can’t find any faults with “Haynes” at all and would not hesitate to recommend it as I do.  If Ford were to issue certificates of excellence then “Haynes” would take first prize”.

“The service from the Salesman was excellent.  Nothing was too much trouble for him”.

“The team at Haynes Maidstone are a credit to your company”.

“All very good thanks”.