October 2023

“Everything was done well, no problems.  Book in staff very helpful, pleasant and efficient”.

“Very efficient service, clean waiting area, friendly staff”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully breadth of the whole process during the service and MOT”.

“I was very satisfied with the service provided given the fact that the facilities seemed very busy with commercial work.  As a personal, first time customer rather than a commercial one, I appreciated they way my visit was handled and the assistance provided to make this less daunting than it might otherwise have been”.

“Only booked in for an MOT, but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected.  Dealing with the Haynes service team is always a pleasure”.

“Kept me updated about the work being carried out and remembered I had a work meeting which meant I couldn’t be contacted at a certain time.  Made sure to call me before the meeting, very helpful”.

“From booking in to collection the service was first class, thanks”.

“Cannot think of any improvement”.

“Great service provided by your team regarding the details and advice on my annual service of my Puma.  The accompanied video was informative and demonstrated the care your team take inspecting and carrying out the vehicle service”.

“Booked MOT for a specific time.  Walked into town.  Haynes called me to say MOT completed and car ready to collect”.

“Nothing to add.  Excellent service”.

“Booked autumn health check which identified issues with a tyre.  I received a call explaining the issue and decided to replace both rear tyres.  I thought the video showing the mechanic reviewing the underneath of the car very helpful”.

“Good service”.

“Speedy service from start to finish.  Staff were very welcoming”.

“All work completed on time and the car was cleaned as well”.

“Staff are always welcoming and helpful.  Received a video via email of vehicle check, this was the first time I have seen this and found it really useful”.

“I recently purchased a new Ford Connect from Haynes.  The salesman could not have made it any easier than it was.  Everything went through without a hitch.  I would strongly recommend Ford Haynes to anyone”.

“You always have the car ready on time when I ask for it to be done at a specific time”.

“Every aspect of our experience buying our Puma was excellent.  The sale, the communication and the honesty and advice from our sales person was all good.  We are so happy with our choice of vehicle and choosing Haynes Ford.

“Thorough and informative”.

“Booked in at a convenient time and finished within the time frame I needed”.

August 2023

“An absolute worry free, efficient and friendly service that we would recommend to anyone”.

“Staff were friendly and helpful.  Good communication”.

“Video footage by technician was very professional”.

“The only good thing I can say is that the lady on the Commercial Servicing desk was absolutely lovely.  She was friendly and helpful”.

“I have already e-mailed my very pleasant treatment by three members of your staff to Mr Haynes.  We will certainly be using you in future”.

“I was very satisfied with the work done to my car”.

“Excellent service and great car collection and a reasonable price”.

“Great Service as always”.

“Customer service excellent”.

“Staff were very friendly and helpful with the issues we had with the car, gave useful information that helped with the issue so it could be resolved”.

“Excellent salesman.  Very knowledgeable about the product.  He isn’t pushy and he reacts well to our needs”.

“Our Sales Executive was very helpful throughout the sales process”.

“Appointment easily arranged, convenience check completed at the expected price while I had a cup of coffee in the nearby café.  Straightforward and easy”.

“Thank you to Haynes for fitting in a last minute MOT last week, when we realized ours was due sooner than we thought.  Great service and always friendly and professional”.

“The sales person was very knowledgeable with regards to the vehicle that I was interested in purchasing.  He explained the different ways in which I could make the purchase of the vehicle.  I am very pleased with the experience I’ve had from this company.”

“Car collected on time, was updated through the service.  Car returned promptly, service team very helpful”.

“The service was very simple.  The lady that collected my car and brought it back to me was delightful.  The information I received was sent simply and was comprehensive”.  

“Great customer service.  Pleased to have my car serviced whilst I waited and the car cleaned.  Good job”!

“Very well organised procedure, staff were very welcoming and polite.  I was kept informed throughout the service.  Was very happy with all”.

“Great service, regular contact and good price.  Efficient and friendly staff.  Overall, couldn’t fault it”.

December 2021

“Great service from all involved and a quick turn around”.

“Booked in for when was convenient, work completed as requested”.

“Very prompt date given for investigation of the issue.  All issues dealt with under warranty with no pressure required from myself”.

“Great service from the team at Haynes as usual”.

“Reliable, knowledgeable and friendly salesman”.

“As always very well looked after by the team here.  Helpful team and is the reason why I never go anywhere else when I change my vehicle”.

“Great service from Haynes of Maidstone from booking in to collection.  Thanks”.

“Everything went as expected”.

“The salesman was extremely pleasant and knowledgeable and made the whole process painless.  The new showroom was very clean and bright with lots of room to view the cars”.

“All communication was excellent.  The staff are very knowledgeable about the services they provide which gives me confidence that what they are doing to my car is going to be right first time”.

“Customer service brilliant.  Service papers result very good”.

“Really helpful”.

“Very polite”.

“Friendly”.

During April our Showroom was closed due to Covid 19 and our Service Department was only open for essential maintenance.

February 2020

“Serviced car very good and office staff very professional”.

“The staff on the Car Service desk were very informative and helpful, a welcoming manner and friendly demeanour”.

“The Customer Service Manager was efficient and made the process very simple.  The speed of the overall process was phenomenal”.

“Very helpful salesman”.

“Excellent service from the new car consultant who provided a friendly, efficient and enjoyable experience”.

“Knowledgeable, helpful & friendly sales person”.

“Smooth process and a great deal”.

“I was able to make a booking at short notice.  My vehicle was collected from my home and returned there when service was completed.  I was updated by phone as work progressed and given clear details of work required.  My vehicle was returned fully valeted, shiny clean inside and out.  All the staff were very friendly and professional, resulting in an excellent overall experience”.

“Excellent service as always from start to finish.  There are no improvements that could be made”.

“All good”.

“We always go to the same Sales Executive who we have used for years and is the reason we come back to Haynes Ford.  Have recommended him to family and friends”.

“Pleasant experience”.  

 “All staff very polite and helpful”.

“Service was done in good time.  Good explanation at end, car was nice and clean on outside”.

“Always helpful”.

“Haynes always collect and return my vehicle which, as a disabled person, is very helpful to me.  All the staff that I come into contact with are very friendly and helpful”.

“From start to finish everything ran smoothly”.

“Very good service from Haynes as usual when we put our car in for its yearly service and MOT.  The delivery and pick up of the car are a real bonus and the year’s free roadside recovery is a welcome bonus.  All staff we speak to are very polite and knowledgeable.  Thank you”.