September 2025

“The service was done in a timely manner and one of the reception personnel inquired about progress on my vehicle without being asked. Which was very good of them. Was also offered coffee or cold water while I waited.”

“Everything was satisfactory thank you.”

“You tried to get me a mobile booking, but when that was not possible you went out of your way to give me a slot in the workshop that was suitable to me. You had very personable staff to deal with me when I got there and when I came back to collect the vehicle. Everything that was done on the vehicle was explained very clearly. Honestly, nothing was too much trouble. (My experience with my previous Ford dealership was so bad, staff on the phone were surly and unhelpful, you had to put your keys in a box and not speak to anyone when you arrived, and staff were very unhelpful when collecting the vehicle). Thank you for your faultless service!”

“Friendly helpful staff. Kept me updated. Quite a speedy service. Also, not a bad price.”

“Very friendly service. Explained everything very well and made us feel comfortable in our choice.”

“Sales person very helpful in explaining EV cars in more depth especially the running costs.”

“Enjoyed watching video of my car being serviced and various checks that were carried out.”

“Truck was serviced on time and on budget, can’t ask for more than that.”

“Quick and simple to deal with.”

“Great staff and efficiency and communication. Work carried out quickly. Very smooth process – thank you!”

“The Service Advisor was really helpful and informative! I’ve had many services done at the garage over the years and always been treated well.”

“Never had a problem with these guys. I have 3 Fords and I’ve done well over 10 services by now. On this occasion a leaf got stuck in the air system…they did not try to pull my leg or charge me for investigation or anything like. They fixed the problem and that was it.”

“Everything went smoothly with helpful staff.”

“Easy to book in. Polite staff. Service completed quickly.”

“Sorted out my car as quickly as possible.”

“Excellent work by my Sales Executive.  I was impressed with both him and the new Capri.”

“Professional from start to finish, from dropping off my car to picking it up. Communication is key and from start to finish from this garage it was abs flawless.”

“Costs explained clearly.”

“The Sales Executive was very friendly and professional in helping me find my new vehicle. She kept me fully informed throughout the whole process. I would have no hesitation in recommending her and Haynes to family and/or friends if they were looking to purchase a new Ford.”

“Our Sales Executive was fantastic. He was helpful, personable and really patient; despite all my questions!”

“Great test drive. Helpful staff.”

“The Sales Executive sorted out everything for me and made it as easy as possible couldn’t have asked for anymore from the customer service he provided.”

“Major service & MOT of my prize Focus.  Everything checked & it’s nice to see a reassuring video from the engineer explaining the condition of the car & any issues.”

“Very professional and thorough work.”