September 2025

“Customer service from all departments was brilliant. Kept up to date on what was happening including on pick up and drop off service.”

“I had an excellent experience with Ford. The Sales Executive provided outstanding service, was consistently attentive, addressed all of my questions, and ensured nothing was too much trouble. His professionalism and support are greatly appreciated.”

“A warm welcome and good service provided.”

“I had an MOT & Service done the team kept in contact through the day to keep me updated and this was very handy to keep me in the know. I was able to drop the car off at a convenient time and then was able to collect as soon as this was done.”

“Service carried out promptly and for the agreed price, upon arrival and collection of the vehicle there were staff available to deal with me straight away.”

“The time was taken to explain things to me and was repeated, when necessary, the team were very patient.”

“Collected on time and delivered. All hassle free.”

“Excellent service from start to finish.”

“It was all good.”

“My car was recalled and Ford was efficient in booking my car and provided me with a courtesy car. They kept me informed throughout the process. The service lady was efficient and friendly.”

“The staff were prompt, friendly, and incredibly helpful throughout the entire process. Everything was handled quickly and professionally, and they made sure I felt well taken care of. It’s rare to find such a combination of efficiency and genuine customer care.”

“A professional job and kept me advised of work progress.”

“First time with Haynes as wasn’t over impressed with SMC Gillingham. Was so easy to book my car in for its service & MOT. Was notified when car was ready to pick up. No stress at all.”

“Everything as usual, no problems.”

“Great customer service as always.”

“Kept me informed, gave choices and recommendations. Friendly staff. Clean and appreciate the coffee!”

“Excellent online purchase and delivery.”

“Easy to book, great reception and friendly staff.”

“Very welcoming and keen to keep me updated on progress. Very professional.”

“Friendly and helpful.”

“Great drive with the Sales Executive, fully explained features and especially details around EV, which is the main reason we chose the test drive. Though the requested model wasn’t available to drive on the day, we are still confident that EV is our way to go.”

“Good communication while new car on order, and great info when collecting car. Car also very well prepared.”

“Very good customer service very helpful and took the time to show the vehicles and explain the process all very efficient.“

“Good information about the electric vehicles, persuaded me to change from hybrid to full electric.”

“My Sales Executive was very helpful and kept us updated throughout, would recommend highly.”

“Another Service well done & MOT. Have been using Haynes ever since I bought the car.”

“Helpful advice on spec and models.”

“Staff are very polite & knowledgeable regarding the works we were having done.”

“Did the work quickly as I waited for my car.”

“Fantastic staff very knowledgeable and helpful when MOT was carried out.”

“The staff are very helpful and friendly and informative on updates of the service and I didn’t encounter any problems.”

“I was pleased with the work done and the car was returned to me quickly and had been really well cleaned and the price, I thought, was not excessive.”

“Efficient friendly staff who keep you informed.”

“Speedy repair, at a reasonable price.”

“Quick service and good communication.”

“Carried out an efficient service to my vehicle and informed me about a repairable puncture which was repaired very quickly.”

“Contact was very good and the service was very good.”

“Service was excellent and our car was restored to us beautifully valeted.”

“Good service to me over many years. Helpful and friendly. I like the after sale services- reminds me my car is needing service, MOT etc.”

“Just great customer service from all the team there.”

“Very good service and competitive prices.”

“Everything that was done was of excellent quality standard.”

“Very pleased with all aspects of our visit to Haynes Ford Canterbury. All staff were friendly & informative. Answered all our questions & queries & kept us informed of progress with our vehicle. Excellent all round.”

“All colleagues are friendly and helpful and going to Haynes is a pleasant experience, but on this occasion, I would like to specifically mention the Service Advisor who dealt with the return of my car to me at the end of the day. I was trying to understand the invoice because I felt there was a discrepancy. He very helpfully and politely went through the invoice with me and explained everything in full and dealt with the situation very respectfully. As a long standing client (30 years) I have always received a good service from Haynes, but on this occasion the customer service was specifically excellent because of the extra help I needed, and it was very much appreciated so thank you very much!!”

“Great service. Flexible with allowing longer test drive. Open and honest about reductions in cost related to government grants.”

“Easy to book, work was done on time, good service by staff.”

“Prompt, efficient and friendly.”

“All aspects of the experience from collection to return of vehicle was very professional. All work carried out was explained and completed on time.”

“Great customer service and experience.”

“Kept in touch throughout the day and explained the process well.”

“The service was done on time, and the staff were polite and helpful.”

“The service was done in a timely manner and one of the reception personnel inquired about progress on my vehicle without being asked. Which was very good of them. Was also offered coffee or cold water while I waited.”

“Everything was satisfactory thank you.”

“You tried to get me a mobile booking, but when that was not possible you went out of your way to give me a slot in the workshop that was suitable to me. You had very personable staff to deal with me when I got there and when I came back to collect the vehicle. Everything that was done on the vehicle was explained very clearly. Honestly, nothing was too much trouble. (My experience with my previous Ford dealership was so bad, staff on the phone were surly and unhelpful, you had to put your keys in a box and not speak to anyone when you arrived, and staff were very unhelpful when collecting the vehicle). Thank you for your faultless service!”

“Friendly helpful staff. Kept me updated. Quite a speedy service. Also, not a bad price.”

“Very friendly service. Explained everything very well and made us feel comfortable in our choice.”

“Sales person very helpful in explaining EV cars in more depth especially the running costs.”

“Enjoyed watching video of my car being serviced and various checks that were carried out.”

“Truck was serviced on time and on budget, can’t ask for more than that.”

“Quick and simple to deal with.”

“Great staff and efficiency and communication. Work carried out quickly. Very smooth process – thank you!”

“The Service Advisor was really helpful and informative! I’ve had many services done at the garage over the years and always been treated well.”

“Never had a problem with these guys. I have 3 Fords and I’ve done well over 10 services by now. On this occasion a leaf got stuck in the air system…they did not try to pull my leg or charge me for investigation or anything like. They fixed the problem and that was it.”

“Everything went smoothly with helpful staff.”

“Easy to book in. Polite staff. Service completed quickly.”

“Sorted out my car as quickly as possible.”

“Excellent work by my Sales Executive.  I was impressed with both him and the new Capri.”

“Professional from start to finish, from dropping off my car to picking it up. Communication is key and from start to finish from this garage it was abs flawless.”

“Costs explained clearly.”

“The Sales Executive was very friendly and professional in helping me find my new vehicle. She kept me fully informed throughout the whole process. I would have no hesitation in recommending her and Haynes to family and/or friends if they were looking to purchase a new Ford.”

“Our Sales Executive was fantastic. He was helpful, personable and really patient; despite all my questions!”

“Great test drive. Helpful staff.”

“The Sales Executive sorted out everything for me and made it as easy as possible couldn’t have asked for anymore from the customer service he provided.”

“Major service & MOT of my prize Focus.  Everything checked & it’s nice to see a reassuring video from the engineer explaining the condition of the car & any issues.”

“Very professional and thorough work.”