June 2025

“The repair was carried out very well.”

“Easily booked in and ensured I was happy with the service.”

“I think the team at Haynes look after their customer and care about the work they do. The service staff are friendly and approachable. Thank you.”

“Service desk was helpful. A short video by the mechanic working on the vehicle showing what was checked, gave an insight as to what happens on a 1st service.”

“Polite – professional – high standard of workmanship – 5 *.”

“Explained everything well and accommodated my timing requests.”

“Good customer service, friendly and informative.”

“Excellent customer care in the Service Centre. Good value for money too!”

“Kept me informed at all points.”

“Great communication and great service with regards to MOT.”

“Very good, service staff very good and efficient at Haynes Maidstone Kent.”

“The staff were really helpful.”

“Staff were very helpful.”

“You said my car would be ready between 1 pm and 2 pm and you did have it ready when you said you would. Excellent service.”

“Perfect what more can you say great service, great staff.”

“Service Desk staff very helpful, friendly and professional. Thank you.”

“Everyone I spoke to were really helpful and answered any questions clearly.”

“I was kept informed of what was going on. The van was ready when they said it would be. All the staff were very helpful and professional.”

“Works carried out vert efficiently and professionally and for a reasonable cost.”

“Everything was explained, kept informed and car finished on time.”

“Quick recall completed.”

“Good communication prior to, and during MOT.”

“Always, friendly, helpful, informative and efficient in every way. Cannot fault Haynes of Maidstone at all which is why we keep returning and would not wish to go anywhere else. Thank you to all the staff at Haynes. Keep up the good work.”

“Great customer service. Good and timely communication and repaired the issue far faster than expected.”

“From booking my car in right, me picking my car up was a great experience their service was great.”

“They are very efficient.”

“Our advisor was very informative and kept me updated.”

“Excellent friendly communication, video updates.”

“The Manager of the service department and his team are friendly and helpful and thank you for a good service.”

“Quick and efficient, happy to advise and easy to get hold of.”

“Collected, serviced, washed cleaned inside and brought back great service.”

“Simple MOT with quick service. Nothing to specifically improve on.”

“Fast, friendly, while you wait service, finished a little ahead of schedule. I particularly liked the fact that the car was cleaned (included in the price). Staff were very helpful and friendly.”

“Friendly – professional – very customer focused with a real passion to do right first time.”

“Whilst my general knowledge of the underlying diagnostic sensor problem was limited, I do believe that the general support I had from Haynes was good.”

“All aspects of the service and MOT very friendly great atmosphere.”

“I waited while my car was worked on so was great to have a great quick turnaround.”

“My Sales Executive has always treated me with the best possible customer care, his understanding of what I require is second to none and I thank him for yet another fantastic purchase.”

“Good communication before during and after, including a follow up call.”

“Friendly professional staff and quality vehicles made the experience great.”

“Everything from booking the van in, the communication and picking the van up were excellent.”

“Collected car, service as expected. Dropped car off, amazing service which meant me & my wife did not have to take 1/2 day annual leave. Brilliant.”

“Really good service and communication.”

“Everyone has been extremely helpful from initial quote to final collection. Our 2 year here after buying a car elsewhere as an older car for son. Will buy here in future for a newer model most definitely.”

“Courteous and friendly service as well as a job very well done.”

“We were kept informed of any additional work required, car was returned when promised.”

“Small communication problems dealt with very pleasantly and efficiently. Air con problem all fixed.”

“Everything was exceptional.”

“Kept informed during MOT and service with everything completed on time. Also received follow up call to ensure I was satisfied.”

“Friendly helpful service.”

“Helpful reception team who kept us informed during the service. we waited at Haynes whilst the car was being serviced and the reception was clean and comfortable and the staff offered us drinks.”

“Good communication, friendly staff, competitive price, free car wash appreciated.”

“Friendly, helpful.”

“Great communication.”

“Communication from picking up the vehicle to returning it excellent.”

“Friendly helpful work was done on time.”

“Fast and professional. Very quick and easy to sort. Very clear in their communication.”

“It was nice that, as I drove in, the Sales Executive who had sold me the car a couple of months ago recognised me and came out of the office to greet me. We chatted about things and he agreed my issue with the car was unusual; a colleague of his had a look, too; it was decided to book the car in to be looked at so I drove round to Main Reception and he stayed with me while the car was booked in. It was nice that I was made welcome and felt very comfortable with all the staff in whatever department. There was no pressure about time or anything else put on me; I know I can pop in with whatever concern I have about the car and it will be sorted out.”

“Excellent communication and timekeeping.”