July 2025
“The person who assisted me was both courteous and considerate and made me feel that my preferences were most important to him.”
“The Sales Executive was very friendly and very professional. He covered everything I needed to know and was great when I asked him to explain anything to me again.”
“Communication about what needed doing was awesome and the work was done quickly and effectively. Which is why I keep coming back.”
“The test drive helped me to compare the Explorer with other EV’s.”
“The sales guy was very good, and a well organised drive.”
“Very impressed with the car and the Salesman who kindly accompanied me on the drive! Thank you. We ended up buying one!”
“Met timescales, delivered service as promised.”
“Great Dealership – top service.”
“Always professional – very customer focused – Especially the Service Manager.”
“My son-in-law took my car into Canterbury and was impressed with the service given.”
“Customer service was amazing and car sorted in the timely manner.”
“The car was promptly attended, it did take a long time but to be fair the dealership accommodated me as a waiting appointment.”
“Exceptional service by the Manager and Customer services lady. Explained everything to do with unexpected expensive repair! Including payment options. Vehicle needed urgently for long distance travel within a few days. Sorted this for me which was such a relief. Thank you everyone.”
“The service and repair were all carried out promptly and to my satisfaction. I was kept informed of progress and also had access to a courtesy car, which was very helpful.”
“Everything was done well.”
“The test drive went very smoothly, from assisting my disabled wife into the car as she was accompanying me on the drive, and explaining the features of the car.”
“Representative was knowledgeable about the car and electric vehicles.”
“The Sales Executive was very attentive and easily contactable. He was patient and straightforward in trying to achieve the deal that we were looking for. On the occasions he was not in, the team at Haynes were all very helpful from the Managers to other Sales Executives, and he made sure to return any contact as soon as he returned to work. He found answers to questions that he did not know the answer to at first and we were impressed with the experience considering he had only been with Ford for a month. All paperwork processes were swift and easy to understand. Working in the industry myself, our salesman tailored the experience which made it easy for us and we are pleased to have been able to purchase through our local centre. Feedback regarding the charger – The EV install is relatively easy and partnering with Octopus matches the smooth experience as they are also easy to deal with.”
“Double checked what work was being carried out when I dropped my car off. The staff I spoke to were both friendly and helpful.”
“Great team fast and responsive – do exactly what they say and more.”
“Provided me with the service I expected.”
“Outstanding team – polite – professional – great depth of skills and expertise.”
“First class – we transact across all functions of the dealership and are constantly very high performers.”
“Asked for a wait appointment too late but the team still got my car turned around extra fast it’s what keeps me coming back.”
“Excellent communication and good detailed discussion about issues and resolutions. Easy to book and drop off/pick up. Service reps polite and attentive. Under car video and commentary quite cool.”
“Really great team – nothing too much trouble – very user friendly.”
“Very helpful service department/staff. It was made easy to arrange a service appointment, deliver my vehicle and later collect it from the service department. Work was carried out as required.”
“Helpful staff, MOT and service carried out in a short time period, all paperwork ready when car collected.”
“Fantastic team.”
“From start to finish the experience was enjoyable and they couldn’t do enough to look after us and they even phoned us a day later to get our feedback – brilliant!”
“The service was booked in without any problems, followed up the day before ensuring the car would be brought in. The reception staff were very polite and helpful on the day with all the follow up paper work fully explained.”
“Very accommodating staff, polite and very informative when booking and relaying information on pricing.”
“Haynes’ service can be relied on. Booking a time slot to suit me is no problem and I am advised on progress of work to completion for collection.”
“The communication was definitely excellent.”
“Excellent reception staff. Video provided useful information.”
“Excellent from start to finish! Couldn’t do any more for me. 10/10 really nice funny guy.”
“Great customer service as always.”
“Friendly and efficient.”
“No problem with the booking in process which was professional, friendly and efficient as usual. After a quick trip into town arrived back to find the Mondeo was still undergoing the MOT check and was invited to wait in the rest area where refreshment was offered if needed. On completion I was advised of the results and any cautionary matters before paying for the service I had received again in a friendly professional way.”
“Brilliant team.”
“Our Sales Executive was professional and accommodated our hurry to get on the road.”
“Excellent customer service, efficient and fast service.”
“Prompt service. Quick diagnosis report followed by detailed explanations of what needed doing, how much and how long it would take.”
“Made me feel at home, the Sales Executive was friendly and professional answered any questions I had quickly and I felt valued.”
“Prompt service and excellent service for collection of car and return to home address.”
“Great service.”
“Picked my van up at home, and returned cleaned. Kept informed at every step of the way, even a video posted to my phone as points of service being completed. All in all, a pleasant stress free experience.”
“Booking was easy and I was able to collect my car at the time agreed.”
“Did as asked, booked in quick and easy.”
“Super team.”
“Prompt and efficient and kept me up to date with progress.”
“Our Service Advisor is so helpful and makes the process so easy.”
“Very good communication & flexibility of completion time.”
“Customer Service very helpful. Managed to resolve issue & in good timely manner.”
“Easy to book on line, confirmed and call day before to make sure all still ok for service. Staff polite, car ready when expected and cleaned.”
“Friendly and helpful reception staff together with the clean and comfortable reception area where we waited, and TV for customers to view and magazines to read made our visit a pleasant experience. Hot and cold drink facilities were also available.”
“Requested time to collect and you came up trumps.”
“Our Sales Executive was very good and put us at ease and explained everything to us and answered all of our questions and was helpful about everything.”
“Our Sales Executive was really good took us through all the paper work.”
“Comfortable surroundings to use while I was waiting for the service. Friendly and helpful staff.”
“Was given a replacement vehicle for me to continue running my business which was a great help whilst I was waiting for my vehicle to be repaired.”
“Efficient and welcoming team, smooth process from start to finish.”
“Great welcoming front of house team. Helpful and communicative.”
“From start to finish all went well and kept informed.”
“Our Sales Executive was great, very personable and went through every single detail, we are very happy with the car. Give that man a pay rise!”
“The service department is staffed by polite, friendly, knowledgeable people who appear to really know their job and care about customer service. They called me about extra work, rear brake pads and discs. They emailed me full details, I approved it and the work was still completed on time. They also cleaned the car at no cost. The vehicle had its first MOT at the same time, after ** miles. The fact that it passed is testament to the quality of their previous servicing.”
“I was invited to a special sales event at the Ford dealer. I met the salesman, who was a very knowledgeable and friendly person. I was shown several formats of the vehicle that I was interested in the showroom. Whilst doing this my vehicle was checked in regard to becoming a part exchange. I was not rushed or pressurised into making any of the decisions that I was faced with. In all, it was an excellent process in purchasing my new vehicle.”
“Desk staff were really helpful.”
“Very helpful and polite.”
“Everything was dealt with very professionally and extremely quickly, very happy.”
“Our Sales Executive was extremely helpful and professional in all aspects of buying my car.”
“Great friendly customer service, the guys I spoke to were very helpful.”
“I placed my car with them and everything they said they would was done without any fuss.”
“Very friendly. Work carried out quickly.”
“Staff very professional polite and phoned me when repairs were done. Very happy all round.”
“Prompt efficient service.”
“Easy to book (outside of Ford website). Friendly, informative and the service was to a high standard.”
“Your advisor was very accommodating and helpful and made an appointment as soon as he could.”
“Quick easy and efficient service.”
“Friendly customer service. Explained what they had done at the service check. Cleaned the car.”
“Everyone was friendly, quick work and did everything required.”
“Everyone was very helpful.”
“Very efficient.”
“5 star service from beginning to end.”
“The service at this dealer is absolutely amazing. Thanks again.”
“They were warm and friendly they confirmed my appointment before my slot and went and got my car for me on pick up.”
“All good from start to finish. Cleaned the car much better than all other dealerships I’ve ever dealt with. Lady on the front desk always very nice. Thank you.”
“The whole team were very helpful and supportive of my needs. Super professional and great customer service.”
“Very good communication and all staff were friendly and helpful.”
“I’ve always had a great professional relationship with Haynes Maidstone, and the customer assistant staff have always been very helpful.”
“Excellent customer service. Well organised and friendly staff. Great job! Thank you.”