March 2025

“Very quick and very helpful in getting my vehicle back. Pleasant staff.  Nice waiting area with hot drinks.”

“Good comms throughout and the service desk agreed to address all my recalls at the time of service. (its a working vehicle and losing it for a day each time a recall occurs is simply not viable).  I got a call as soon as the vehicle was ready for collection as requested, which I appreciated. The vehicle was ready upon arrival, the service was reasonably price and I was spoken to with courtesy and respect throughout.”

“I like how I was kept informed of the repair progress.  I find the staff very helpful with any questions I have. I was pleased how the car was returned nice and clean.”

“Quick response to service emails and dates provided. Mobile Tech turns up on time and carries out his work to a high standard.”

“The salesperson was really nice, not at all pushy and very pleasant.”

“Communication was excellent. The salesman was very helpful in answering all my questions.  He took his time, was thorough and made the whole experience of changing my car a very pleasant experience. He is an attribute to Haynes and Ford.”

“Sooner booking slot than Gillingham and Sittingbourne, more cheerful staff, less chaotic booking in system”.

“Good welcome procedure and estimate explained”.

“Use the dealership all the time – quick professional and they do as they say when they say it will be done – first class.  Everything really from when I turned up fixed fault and staff were brilliant”.

“Collect and delivery, service and MOT as planned, courtesy was all first class”.

“Good communication, swift work on my car”.

“Come and collected my car to replace front tyres, and delivered back. Which is a great service offered, as not always convenient to take my car in. Always very helpful staff, especially the lady who collects my car.”

“Prompt service, works carried out to the agreed schedule meaning no delay in my work schedule”.

“Not too pushy on sales, happy to give advice and friendly”.

“Completed the service & MOT efficiently & quickly as requested due to other engagements.  Service staff were friendly & helpful as always”.

“Pleasant staff who were informative”.

“Friendly helpful staff, good service”.

“Everyone been very pleasant and helpful”.

“From beginning to end my whole experience has been fantastic. My Sales Executive has been brilliant and I really appreciated the time she spent to explain everything thoroughly.”

“Our Sales Executive could not have been more helpful throughout the whole process”.

“The Salesman was very helpful throughout the whole process, from arranging our test drive, helping spec the vehicle, going through the finance and ordering our Kuga. He kept us updated on our car’s journey from when it was built until arranging delivery.”

“The whole experience was made easy by our Sales Executive’s breadth of knowledge and her understanding of our requirements. Her ‘people’ skills were excellent.”

“We found our Sales Executive to be very attentive. Her communication was very prompt and nothing was too much trouble. Everything was explained thoroughly from start to finish.”

“The sales representative at Haynes Ford Canterbury made the purchase of my Ford Focus ST a joyful and positive experience. I really enjoyed the test drives we had and the decision to go ahead with the ST was definitely the right one for me. I really appreciated the time the sales representative spent explaining the numerous functions within the vehicle on the day of collection. He also demonstrated a lot of patience while I worked through some challenges with my bank getting the funds to them. Overall, the experience was extremely positive and having purchased several new cars before I would highly recommend him at Haynes as a very knowledgeable and friendly sales representative.”

“Friendly and efficient service, as always”.

“Excellent and arranging additional extras to be fitted”.

“All perfect”.

“The technician was amazing at MOT and servicing the vehicle”.

“Efficient service and kept to time estimated”.

“Maidstone Ford have been very helpful during my time of owning a Ford car”.

“Everything was good – efficient, friendly, prompt.”

“Good vehicle handover from receptionist.  Kept informed of any problems and what rectification was carried out to a fault on my Sat Nav”.

“The customer service operator was very helpful in contacting the insurance company on our behalf to claim back part of the cost”.

“Excellent customer service, repairs done in good time and it looked as though the car had been washed and polished. Have already told several folks about it. Really impressed!”

“An efficient and timely service”.

“Our Sales Executive has dealt with me for many years and knows what I need, in terms of my job and private use, so I can use a lot of mileage.  She knows when it is time to change my car and I don’t mind having a car that will no longer be in production. I did the same with the Escort. She is a pleasure to deal with. Thanks.”

“Am very happy with the service undertaken on my car, I particularly appreciate having the video of what has been looked at, and any items requiring attention, plus another year of AA breakdown service, all good. Really need to mention the Service Advisor, who was outstanding, his customer care is first class, from a cup of coffee to arranging for my car to be washed, and pairing my mobile phone, for my money he is a keeper, and an asset to Ford. All in all, a very good experience at Haynes Ford.”

“Prompt service. Information given regarding vehicle safety. Friendly staff.”

“Efficient, on time, great service.  Kept me informed whilst my vehicle was in for repair and arranged for a Ford hire car when my vehicle repair took longer than anticipated.”

“The service team were polite and the waiting area was nice. The team kept me informed of when my car would be ready to drive away and the video showing my car and the checks that were carried out was informative.”

“In budget, on time – good quality work. Communicated well. Not much more to ask for.”

“Our Sales Executive made everything very easy and was a pleasure to work with.  Helpful in all aspects of buying a new car”.

“Staff very friendly and were very quick in sorting out any early electronics issues we had with the car”.

“Everything working very well and finished on time”.

“On time and very polite service”.

“A good experience. The service was completed on time. Would be happy to use your service Department in the future.”

“Brilliant service as usual. Great and friendly staff. Would not go anywhere else.”

“Timely completion of service. Thorough information following service.”

“Professional, friendly, efficient”.

“Very good service provided, helpful and kept me updated throughout the sale”.

“Excellent communication all the way through”.

“Collected and returned vehicle very quickly with good follow up from service. Full interim inspection carried out and advise where appropriate.”

“Excellent, friendly service, especially from the salesman”.”

“Sold me a Puma. Our salesman was very knowledgeable, polite and helpful.”