February 2025
“My car was collected and returned on time. Service carried out as advertised with no problems. I was kept informed of any problems of which there was not any. Good performance all round”.
“Very helpful and professional always happy to help with any queries”.
“It was great, very informative and helpful. Felt relaxed and comfortable”.
“Everything done to my complete satisfaction, as always”.
“My experience at Ford Haynes Maidstone was stress free and all my questions were answered fully by the Sales Executive, who made the process a nice experience. Nothing was too much for him and he made sure I was happy with my choice of car and funding for it also. I thoroughly recommend Haynes Ford Maidstone.”
“Efficient servicing and vehicle health check. Appreciated the car being washed too. The Sales Executive was very professional & extremely helpful”.
“Really really helpful – professional – do exact as they say by when they say they will – offers great feedback / updates – as a fleet vehicle manager this dealership is without question our best service provider for all our Ford fleet vehicles (Rangers, Flatbeds, Transits, Couriers, Customs) highly recommended.”
“I was received politely and the whole experience was satisfactory”.
“Everyone was very polite and helpful right from the start to the finish and I was back on the road within 2 days. Thank you”.
“Arrangement made for my car to be collected from my home address. I have used this service for many years – excellent service. Contacted during MOT and service to explain work required and costs given. Work completed – payment made – car returned to my home address. Vehicle thoroughly cleaned before its return to me – now lovely and clean both interior and exterior. Received friendly, professional care at all stages of work, Excellent service, Well done.”
“Had a service on the car and as always customer service was good”.
“The collection of my vehicle for a MOT and service and the return of was impeccable. I was kept informed by phone etc and the team were fantastic. This is why I always go to Haynes every year for my motoring needs.”
“The service was very good. The staff were great and it was all very straight forward”.
“Experience was as expected, no problems with the service from the staff”.
“Whole process was fast & easy”.
“Loved the service video”.
“The whole process was great, phoned up and easily booked in. Dropped off quickly and called back promptly to say my car was ready. Pickup was done quickly and car was clean and tidy. All staff interactions were friendly and helpful.”
“Very satisfactory in every respect”.
“Excellent service from initial booking to job completion. All staff were pleasant and helpful”.
“Everyone was very helpful & efficient. Thank you”.
“Work done well, in time and very friendly receptionist”.
“Right from the go our salesperson was friendly and keen to help us with understanding the features of the Explorer. He was not pushy nor did he attempt to hurry us. He gave plenty of time to look around, get a drink, look some more. When time came to look at numbers, he was very open about how to get the best deal for our old car. Unlike most dealers there was some wriggle room with cost of the packs and we were happy to have a discounted option. So big thanks to him and his manager for their support.”
“Technician was very knowledgeable and service receptionist very helpful”.
“Kept me informed of van progress and updated me with pricing as required. Excellent service from the team.”
“The two-year service was completed on time and the staff were very helpful. A few days later, I received a follow-up call to ensure my satisfaction”.
“Prompt collection, and excellent response with driver. Informative phone calls with updates, and clear video of underside of car. Very pleasant call from service advisor explaining what had been advised to be done. Payment procedure clear and precise. Car delivery to home – excellent service. Cannot fault any part of Haynes service. Thank you.”
“Service & MOT were carried very efficiently. The collection & return service was excellent.”
“Everything was done exactly as I had been informed it would be. Couldn’t ask for more.”
“Always use Haynes Ford Maidstone would go nowhere else for a service or MOT. Very pleased as always”.
“Staff were courteous and helpful”.