April 2025
“Free car wash was an added bonus but the professional manner in which your staff carried out my service from start to finish was excellent.”
“Fast efficient with good communication.”
“Good communication throughout”.
“The team were brilliant – from quote to completion. Very helpful, kept me informed.”
“Excellent: complex repair was completed very quickly and the car drives like new again, which is great as it’s an older model. I was also very pleased that Haynes delivered the car back to my house. Great service.”
“The salesman was very knowledgeable and efficient”.
“The Service as always is very good”.
“They were amazing! Very helpful!!”
“Have dealt with Haynes since 1986, yes things change over the years but doesn’t everything. Same with everything though they are only as good as their last job, so on that note yes I’m very happy. From the out of hours Internet contact, receiving a call first thing the following morning, booking in, dropping off, being updated on the issue and pricing, a phone call to say it’s ready and then picking up. All smoothly done. A couple of days later a phone call to see how things went. All good, keep up the good work and thanks again.”
“Our Salesman was excellent throughout. He was always available when needed and kept us up to date with progress. An unexpected delay in purchase was explained clearly and the situation resolved as soon as possible. We particularly liked the video he produced which we can keep referring to as we get to know the car. He has reassured us he is available to help at any time and this will probably be needed as we are not very IT literate! We were surprised how much the technology has changed since our last purchase but hope to master it soon. Thank you for all your help.”
“Prompt and very polite service”.
“It was quick and easy and I was kept well informed about what was going on always like going into the showroom”.
“Happy that my concerns were looked into and a quick response to resolve”
“Explained what work needed and kept me informed. Very pleased.”
“All the members of staff were polite and extremely helpful”.
“All details of the trade in of our old vehicle and the sale of the new were made clear to us. We were kept informed of progress and when we collected the Puma all the workings were explained with clarity.”
“Friendly advice and knowledge!“
“Very helpful, great staff answered all questions I had, kept me well informed. Always courteous, helpful and keeps you updated. The video explanation of the car’s state was great. Handled very quickly and with care”.
“Cracking drive, a mix of town and country roads with a brief motorway session. Very informative Sales Executive”.
“Very polite and considerate staff members.”
“The problem was resolved very quickly to my satisfaction, well done Haynes”.
“I do trust Haynes to do the job properly”.
“Friendly service. Fast diagnostic and fix”.
“Booked easily on a date that was best for me. Price made clear.”
“Video of vehicle inspection. Good reporting of vehicle status.”
“Polite and helpful staff.”
“Excellent service and great communication.”
“Once again, Haynes provided outstanding service. From first contacting to booking a service, which was done with a friendly, helpful advisor on the date I wanted, to the friendly and efficient service on the day. The service was completed in the time indicated, to a high standard and at the quoted cost. An excellent ‘health check’ video was provided.”
“Very pleased with the service I received at Haynes. Exceptional!”
“Very polite and quick”.
“My experience was good”.
“Swift and efficient customer service. Notified by phone when my car was ready for collection as agreed. Ford recovery renewed for one year as part of the package.”
“Kept me informed about the progress of the work, sent a video of the car inspection, completed the work on time and informed me when complete, left the car gleaming clean and tidy.”
“I liked the video, everybody was polite and efficient and kept us informed”.
“Ford are extremely thorough, I particularly like the fact that they send a video inspection of the car which they talk you through so you can see condition of various parts for yourself and that you also get a call to discuss their findings.”
“Always easy to book my cars; we have three Fords that Haynes maintain and they understand our requirements. Everything ready when dropping the car off, courtesy car. clean inside and out, received a video health check and a call when the car was ready.“
“Great service throughout. The Sales Executive was great and answered all our questions”.
“The purchase was made with ease, and with a good offer. Any follow-up queries were answered quickly. As I have driven EV cars in the past, I did not require too much information re charging, handling etc, but I am sure if I needed such details they would have been offered.”
“Our Sales Executive was very helpful, nothing was too much trouble. He kept me informed all the way.”
“Service items listed and video sent which is a good idea”.
“Efficient, friendly professional”.
“Very helpful in explaining items that would require work in the next 12 months”.
“Kept informed, great staff, quick time for service from booking.”
“Polite and efficient service from all team members”.
“Listened to what I wanted. Explained everything clearly. Made process easy and did not pressure me to any particular choice. Delivered exactly what was discussed”.
“The salesman was very knowledgeable and his experience helped decide what extras I would need for the purpose of the vehicle (this even included thinking about resale value). A test drive was offered straight away. Finance options and costing were discussed at the initial meeting so everything was transparent”.
“Everything went smoothly and the results were explained well”.
“Explained all my options, run through the car when I collected it, very friendly”.
“Everything was explained and we were shown the Puma we were offered a test drive the paper work was completed easily and we were kept informed as to the progress and on day of collection we were shown all the functions of the car and received an after collection follow up phone call a few days later to make sure we were happy with the car”.
“Overall dealings professional and competent. All staff very pleasant”.
“Excellent Service from all on the Service Team, the customer service is top notch, every member that I spoke to were ultra polite, helpful and super friendly”.
“I could not ask for anything more from a car dealership, making a somewhat mundane task into a happy unforgettable experience!”.
“Liked the video, washing the car and the staff very professional well done thank you”.
“Professional – quick – very knowledgeable – always keeps their promises – friendly”.
“Very organised and very welcoming when first arrived at the centre. Explained process and asked if I had an urgent pick up time. Easy friendly service!”
“Easy booking process and date given immediately”.
“Tech turned up on time and carried out diagnosis in no time at all”.
“First Class Service Experience as always. Friendly & knowledgeable Experienced from all employees”
“Friendly and helpful staff who understood my circumstances and guided me through the process”.
“Haynes Ford Maidstone staff were friendly and kept me updated of each and every detail of their findings in troubleshooting the problem my van had and they fixed it well, they also kept me updated of all the things they felt need to be changed during the service also they always seek my consent on everything. The staff was fantastic l am extremely happy with their overall service l would recommend them to anyone with 100% confidence”.
“Thank you to your Sales Executive for helping me look at the options for the purchase of my new Focus and for listening to what I had to say, rather than making me feel pressurised. Also, for pulling out the stops in making sure the car was all ready for collection. To sum up, I’m very pleased with the service I received and I’m more than happy with the new car”.
“The team go above and beyond to deal with my lease vehicle from Arval, always a friendly service too”.
“Work carried out in a very satisfactorily. Thanks”.
“Good comms, pleasant and helpful staff”.
“No nonsense, well informed service”.
“Things were explained carefully, convenient appointments were made and I was made to feel very welcome. As always people were friendly and helpful”.
“The Advisory sheet given to me following the service on my Fiesta was plainly explained by a staff member which relieved me of my worries. I am extremely thankful”.